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How We’re Making It Easier to Do Business With Cisco

The We’re Listening blog series has tracked some of the new programs and capabilities Cisco is introducing to make it easier to do business with us. The corporate Ease of Doing Business (EoDB) Program drives many of these improvements, so I’ve invited EoDB executive lead (and Cisco EVP of Operations) Randy Pond to discuss some of the accomplishments and upcoming plans that will make it easier for our customers and partners to do business with Cisco.  Among those are:

  • Improvements to software licensing, including big changes to the product license registration page that allow customers to complete more self-service licensing transactions, and the roll out of the new Cisco Software Central portal, a one-stop shop for all your software licensing needs
  • Creating a more consistent negotiation and deal approval process globally
  • A renewed focus on our partners’ experience
  • Stronger focus on the role of User Experience design and philosophy in every Cisco product, policy, and process.

pond_crop By Guest Contributor Randy Pond

We’ve made it no secret that Cisco aims to become the #1 IT company. And while our development teams are hard at work to bring you exciting new technological offerings in software, cloud and security, there’s another critical piece of the equation – delivering an exceptional customer experience. This is a huge priority for John Chambers and the entire leadership team, and it boils down to consistency and simplicity. Over and over again, I’ve heard customers say that doing business with Cisco can be a mind-warp of changing policies, too many steps and new obstacles to deal with. This has to change. Today, we have teams across every function at Cisco concentrated on finding and making the changes that will have the biggest impact on your customer experience. Read More »

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The We’re Listening Blog Series: Smart Licensing Gets a Great Reception at Cisco Live

In our most recent post, Steve Morrisey from the Ease of Doing Business team highlighted his key takeaways from Cisco Live US back in June, including the Cisco Software Simplification team’s exciting presentation of the new Smart Software Licensing solution.

Smart Software Licensing is a major change to Cisco’s software strategy – we’re moving away from a Product Activation Key (PAK)-based model to a new approach based on advanced consumer-based models. This new approach removes today’s entitlement barriers and provides information about a customer’s or partner’s software install base, thus enabling greater flexibility and making it easier for customers to buy, deploy, track and renew Cisco’s software.

Ben Strickland, Manager of Product Management in Cisco’s Engineering License office, led the presentation at Cisco Live, and I’ve invited him here to share his first-hand experience and what you can expect for your software experience in the coming months. Read More »

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The We’re Listening Blog Series: Making Licensing Easier through Automation and Increased Visibility

In our September We’re Listening blog, Brian Jeffries, vice president of operations, talked with you about steps taken to ease your challenges with Cisco software licensing. I asked Brian to update you about our progress around licensing and software management. Brian leads a Cisco-wide initiative focused on simplifying our customers’ software licensing experience.

Brian Jeffries, VP, Operations by Guest Contributor Brian Jeffries

We continue to actively listen to you–our customers and partners–and we are still hearing that you want a better Cisco software experience. The good news is, we have made some major progress with our software initiative that we launched a year ago. In addition to launching new software licensing products, we have made many improvements to how you manage software today. Read More »

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A Better Cisco Software Experience For Partners

Partners, the Cisco software simplification team has heard you loud and clear on software licensing. You want a better Cisco software experience, from how you request a quote to how you activate and manage your software.

Well, you’ll be happy to know that on March 18 Cisco took a major step to simplify and unify this experience. New for Cisco partners is Cisco Software Central, a site that provides one-stop access for:

  • Quoting, ordering and delivery of software and licensing documents
  • Registering software products and obtaining license files
  • Downloading minor upgrades and patches
  • Ordering major version upgrades

The ultimate goal was to make this site easy to use, and to present you with relevant content and links to applications such as Cisco Commerce Workspace, eDelivery, License Registration and  Product Upgrade Tool, based on your entitlement and access rights.

Read More »

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