So, with this blog, the end of my Cisco Domain Ten(SM) journey approaches. Starting back in December, I’ve now covered each of the ten domains in our Cisco Services’ framework for data center transformation. A few weeks back, I discussed some of the challenges you may face in Domain 9: Security and Compliance, and it’s now time to discuss Domain Ten: Process and Governance, and the overarching challenges of operations management. This is a hugely important topic so in this case I’ve split my blog into 2 parts, with this part (a) focused on your challenges, and the subsequent part (b) aimed at outlining how we in Cisco Services can help you address these operations management challenges.
Domain Ten: Process and Governance aka Operations Management
The Cisco Domain Ten framework applies as much to service provider data center transformation as it does to business (enterprise) data center transformation. In my Cisco Domain Ten series, I’ve often focused on enterprise challenges, so for this blog, I’ll focus on the operational challenges I’ve observed at first hand in the service provider environment. That said, most if not all points I raise in this article will be equally applicable to enterprise/business and public sector data center operations.
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Tags: architecture, Cisco Domain Ten, Cisco Services, operational excellence, operations, operations enablement, operations management
For Cisco partners, now is the time to get more deeply involved with Cisco Services.
If you caught Edzard Overbeek’s presentation at Cisco Partner Summit earlier this month, you’ll remember what he and other executives said: for every dollar of Cisco product sold, services can generate an additional $3-$7, dramatically increasing the size of deals and translating into profits. As Edzard, SVP, Cisco Services, explained, when you combine the opportunity presented by consulting services, industry services, platform and analytics services, professional services and technical services, Cisco partners are looking at about $162 billion in addressable market.
So how do partners get there? Edzard joined the Cisco Channels social media team at Partner Summit to talk through what it all means, watch below:
Read on to find out about special Cisco Services offers announced at Partner Summit. Read More »
Tags: Cisco, Cisco Services, ciscops13, CSPP, Edzard Overbeek, partner, partner summit
While I’ve been writing about Cisco Domain TenSM, I’ve been watching the SDN debate evolve in our industry, and I have to say, I’ve had my concerns. Don’t get me wrong – I personally see SDN as an important and very much required evolution (and note: ‘evolution’ – not ‘revolution’) of the networking industry. Being able to extract more value from the network – through, for example, a consistent and broad network API – I mean, who wouldn’t be excited about that! And especially for us in Cisco, with the largest by far networking installed base, the ability to uncover and exploit additional value for our customers from the network can only be a good thing!
As I say, over the past year or two, I’ve been perturbed about lack of discussion across the industry about the adoption and deployment challenges associated with SDN. There is – bluntly – too much “nirvana” or “marketing promises” out there, too much focus on the end result (e.g. “look at our use case, wow isn’t it great”) without discussion of steps required for a success, and too little discussion on the costs and challenges of the design and implementation of SDN solutions (e.g. “took us X man years + $M of investment”). It’s now time to change the discussion.
I was therefore delighted to see Jim Meltzer’s discussion of the issues he was seeing with his clients regarding SDN.
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Tags: architect, Cisco Services, data center, SDN, Service Provider, software defined networking, virtualization
While Day 1 of Partner Summit was all about Cisco’s vision for the future, the partner ecosystem, and partner evolution, today the focus shifted toward technology and services. Day 2’s General Session brought to the stage Padmasree Warrior, Chief Strategy and Technology Officer, Rob Lloyd, President, Development and Sales, and Edzard Overbeek, Senior Vice President, Cisco Services, to talk through Cisco’s innovation and technology, our unique value proposition for customers, and why building a robust services practice around Cisco sales is key to partner profitability.
Partner impressions are some of the most valuable feedback we have here at Cisco. Like yesterday, we took to the halls of the Boston Convention & Exhibition Center to get your perspectives. Here’s what you told us:
Read on for a full recap of Partner Summit Day 2. Read More »
Tags: Cisco, cisco partner summit, Cisco Services, Edzard Overbeek, Internet of Everything, IoE, padmasree warrior, partner, rob lloyd, SDN, today tomorrow together
Many of you take part in our annual satisfaction surveys. You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13. For this installment of the “We’re Listening” blog series, I asked Joe Pinto, Senior Vice President, Technical Services, to review these responses and what we’re doing to improve your Cisco experience.
By Guest Contributor Joe Pinto
While overall feedback from our customers and partners in FY13 has been positive, we know there is a continuous need for improvement. One of the questions you often ask is, “What is Cisco doing to make Cisco easier to do business with?” Here’s a sampling of areas you’ve asked us to address and progress we’re making in those areas: Read More »
Tags: Cisco Services, order management, software licensing, Technical Assistance Center, Technical Support, we-are-listening