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Cisco Domain Ten: Domain 10: Process and Governance – Part (b)

July 15, 2013 at 3:33 am PST

Operational process and governance, as I discussed last month, is “Domain 10″ in the Cisco Domain Ten(SM) model for data center transformation.  It’s so important in my opinion, and so often disregarded or de-prioritised when planning and executing data center transformation, that I’ll cover it twice!

Domain Ten: Process and Governance aka Operations Management

Domain Ten: Process and Governance aka Operations Management

Last time, I discussed some of the “Process and Governance” questions that may- indeed should -- be on your mind when planning data center changes.   While you may think of Cisco Services as primarily an architecture and design specialist organization, I hope my Cisco Domain Ten blogs series has shown you we can help you with a lot more than infrastructure design.

In fact, recently, we revised our data center operations management services that we offer to help customers like you accelerate operational success with the new technologies and solutions that they are deploying.  We’ve consolidated the best of our service provider and enterprise operations management service offerings, including ITIL focus, together with our internal experience in running “Cisco on Cisco” – resulting in what we now call Cisco Data Center Services for Operations Enablement, illustrated below.

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Cisco Live: Meet the Expert

June 29, 2013 at 10:39 am PST

So Cisco Live 2013 has just wrapped up and I thought I’d build upon my previous Cisco Live post regarding what it’s like to be a presenter at Cisco Live, but this time from the perspective of an engineer in the Meet the Expert program.  As a customer if you need advice you can enter the world of solutions and talk to someone in the main Cisco booth area, or head over to the red shirted engineers in the Design Clinics.  However, what if you want to ask some questions in a more intimate setting, want to go deeper into the analysis of your problems or be able to talk about your network or infrastructure without having your competitor standing right next to you?  Maybe you want to make sure the person you are working with has a background of exactly what you are looking for.  Then you head over to the Meet the Expert area.

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Cisco Professional Services for Cloud Ranked #1 in IDC Survey – Announced at CiscoLive!

June 26, 2013 at 3:07 am PST

Having been part of the team who developed the Cisco Cloud Enablement Services, our professional services to help customers enable and adopt cloud computing, I was absolutely delighted watching the CiscoLive! keynote yesterday to hear Padmasree Warrior announce the results of the March 2013 IDC market research study that showed Cisco come out on top for cloud professional services [Source: “2013 U.S. Professional Services Opportunities Related to Cloud Services”, IDC Doc # 239862, March 2013].

In this survey, as  the chart below shows (reproduced with the kind permission of IDC), respondents indicated that Cisco professional services were used most often across all of the three cloud categories that IDC measured: cloud applications, cloud application platforms, and cloud infrastructure.  Ahead of Accenture, Microsoft, IBM, Oracle/Sun, HP and others.

IDC March 2013 - Cisco Leads Professional Services for Cloud

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Cisco Domain Ten: Domain 10: Process and Governance – Part (a)

June 21, 2013 at 10:33 am PST

So, with this blog, the end of my Cisco Domain Ten(SM) journey approaches.  Starting back in December, I’ve now covered each of the ten domains in our Cisco Services’ framework for data center transformation. A few weeks back, I discussed some of the challenges you may face in Domain 9: Security and Compliance, and it’s now time to discuss Domain Ten: Process and Governance, and the overarching challenges of operations management.  This is a hugely important topic so in this case I’ve split my blog into 2 parts, with this part (a) focused on your challenges, and the subsequent part (b) aimed at outlining how we in Cisco Services can help you address these operations management challenges.

Domain Ten: Process and Governance aka Operations Management

Domain Ten: Process and Governance aka Operations Management

The Cisco Domain Ten framework applies as much to service provider data center transformation as it does to business (enterprise) data center transformation.  In my Cisco Domain Ten series, I’ve often focused on enterprise challenges, so for this blog, I’ll focus on the operational challenges I’ve observed at first hand in the service provider environment.  That said, most if not all points I raise in this article will be equally applicable to enterprise/business and public sector data center operations.

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Cisco Services and the Partners of Tomorrow

For Cisco partners, now is the time to get more deeply involved with Cisco Services.

If you caught Edzard Overbeek’s presentation at Cisco Partner Summit earlier this month, you’ll remember what he and other executives said: for every dollar of Cisco product sold, services can generate an additional $3-$7, dramatically increasing the size of deals and translating into profits. As Edzard, SVP, Cisco Services, explained, when you combine the opportunity presented by consulting services, industry services, platform and analytics services, professional services and technical services, Cisco partners are looking at about $162 billion in addressable market.

So how do partners get there? Edzard joined the Cisco Channels social media team at Partner Summit to talk through what it all means, watch below:

Read on to find out about special Cisco Services offers announced at Partner Summit.  Read More »

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