So Cisco Live 2013 has just wrapped up and I thought I’d build upon my previous Cisco Live post regarding what it’s like to be a presenter at Cisco Live, but this time from the perspective of an engineer in the Meet the Expert program. As a customer if you need advice you can enter the world of solutions and talk to someone in the main Cisco booth area, or head over to the red shirted engineers in the Design Clinics. However, what if you want to ask some questions in a more intimate setting, want to go deeper into the analysis of your problems or be able to talk about your network or infrastructure without having your competitor standing right next to you? Maybe you want to make sure the person you are working with has a background of exactly what you are looking for. Then you head over to the Meet the Expert area.
Having been part of the team who developed the Cisco Cloud Enablement Services, our professional services to help customers enable and adopt cloud computing, I was absolutely delighted watching the CiscoLive! keynote yesterday to hear Padmasree Warrior announce the results of the March 2013 IDC market research study that showed Cisco come out on top for cloud professional services [Source: “2013 U.S. Professional Services Opportunities Related to Cloud Services”, IDC Doc # 239862, March 2013].
In this survey, as the chart below shows (reproduced with the kind permission of IDC), respondents indicated that Cisco professional services were used most often across all of the three cloud categories that IDC measured: cloud applications, cloud application platforms, and cloud infrastructure. Ahead of Accenture, Microsoft, IBM, Oracle/Sun, HP and others.
So, with this blog, the end of my Cisco Domain Ten(SM) journey approaches. Starting back in December, I’ve now covered each of the ten domains in our Cisco Services’ framework for data center transformation. A few weeks back, I discussed some of the challenges you may face in Domain 9: Security and Compliance, and it’s now time to discuss Domain Ten: Process and Governance, and the overarching challenges of operations management. This is a hugely important topic so in this case I’ve split my blog into 2 parts, with this part (a) focused on your challenges, and the subsequent part (b) aimed at outlining how we in Cisco Services can help you address these operations management challenges.
Domain Ten: Process and Governance aka Operations Management
The Cisco Domain Ten framework applies as much to service provider data center transformation as it does to business (enterprise) data center transformation. In my Cisco Domain Ten series, I’ve often focused on enterprise challenges, so for this blog, I’ll focus on the operational challenges I’ve observed at first hand in the service provider environment. That said, most if not all points I raise in this article will be equally applicable to enterprise/business and public sector data center operations.
For Cisco partners, now is the time to get more deeply involved with Cisco Services.
If you caught Edzard Overbeek’s presentation at Cisco Partner Summit earlier this month, you’ll remember what he and other executives said: for every dollar of Cisco product sold, services can generate an additional $3-$7, dramatically increasing the size of deals and translating into profits. As Edzard, SVP, Cisco Services, explained, when you combine the opportunity presented by consulting services, industry services, platform and analytics services, professional services and technical services, Cisco partners are looking at about $162 billion in addressable market.
So how do partners get there? Edzard joined the Cisco Channels social media team at Partner Summit to talk through what it all means, watch below:
Read on to find out about special Cisco Services offers announced at Partner Summit. Read More »
While I’ve been writing about Cisco Domain TenSM, I’ve been watching the SDN debate evolve in our industry, and I have to say, I’ve had my concerns. Don’t get me wrong – I personally see SDN as an important and very much required evolution (and note: ‘evolution’ – not ‘revolution’) of the networking industry. Being able to extract more value from the network – through, for example, a consistent and broad network API – I mean, who wouldn’t be excited about that! And especially for us in Cisco, with the largest by far networking installed base, the ability to uncover and exploit additional value for our customers from the network can only be a good thing!
As I say, over the past year or two, I’ve been perturbed about lack of discussion across the industry about the adoption and deployment challenges associated with SDN. There is – bluntly – too much “nirvana” or “marketing promises” out there, too much focus on the end result (e.g. “look at our use case, wow isn’t it great”) without discussion of steps required for a success, and too little discussion on the costs and challenges of the design and implementation of SDN solutions (e.g. “took us X man years + $M of investment”). It’s now time to change the discussion.
I was therefore delighted to see Jim Meltzer’s discussion of the issues he was seeing with his clients regarding SDN.