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Your New Year’s Resolution for 2016: Start with a Cisco Domain Ten Workshop

A few years ago, I wrote a series of blogs on Cisco’s Domain Ten(SM)  framework.  Since then, we’ve used this simple yet powerful analysis tool to help guide many customers on data center and IT transformation projects.  I personally found it quite notable that leading market analyst firm IDC, recognizing Cisco as the worldwide leader in the Networking Consulting Services arena in their August 2015 IDC MarketScape Worldwide Network Consulting Services 2015 Vendor Assessment (IDC Document #258131), called out Cisco Domain Ten in their assessment of Cisco.

Over the years, as we’ve used this framework to analyse customer IT, data center and cloud challenges, we’ve evolved and tuned the framework.  You can learn more about Cisco Domain Ten, in the video below as well as my original blogs, which are still very relevant.

How then, do you know if a Cisco Domain Ten would help you in your data center, cloud and broader IT initiatives? How do you know if you should be making a Cisco Domain Ten workshop one of your new year’s resolutions for 2016?

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Gaining a Competitive Edge with Innovative Services

It’s been a few months since I took on the role of Chief Technology and Strategy Officer for Cisco Services. In that time, I’ve been inspired by the senior technical talent on our team and by the amazing ways we are helping customers.

Every day, our 30 excellent Distinguished Services Engineers (DSEs), Principal Engineers, and Principal Architects are embedded on the ground, on the road, supporting our account teams and building lasting customer relationships. Our Services Senior Technical Community does it all, from delivering integral pre-sales support to serving as virtual Chief Technology Officers.

It’s clear that technology is changing our world as everyone and everything becomes more digitized. And when it comes to our technologists, they are the “final frontier” for serious issues, instrumental to our success—and that’s just their “day jobs”!

Beyond the day to day, our senior technologists participate in community-sponsored programs that deliver high value in and out of Cisco. For example, Cisco Services has a Distinguished Discussions program, where our technologists present internally to our engineering community. While this program has been around for some time, it is now being leveraged externally as part of the Technical Knowledge Library’s biweekly educational seminar series offered to customers to further their success. Read More »

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How Much More Could You Be Making On Services?

Partners often ask me, “How much can I make on services?”

It’s a great question. The answer is almost always, “More than you’re making right now!”

Let’s start with the sheer size of the services market. According to IDC, this will be over a $1 trillion market in less than five years.

Partner service bookings are growing—that’s the great news. Rebates are growing even faster. But most partners are still only getting 20-50% of the rebates they could be earning. We’re working harder than ever to make it easy to earn your share of the services market.

How much opportunity can you realize with smart services? Axcess, a Cisco partner, says, “We’re seeing growth of more than 40% smart services in a market that’s more or less static.”

Read the full case study

A multitude of stackable incentives

When you take advantage of incentives on top of your base services rebate, the money adds up fast. Right now, there are several additional incentives available to registered partners:

Innovative services that strengthen your relationship with customers

Selling smart services is really being more proactive about network health. Instead of reacting to problems, smart services collect information that can help prevent network issues from happening in the first place. They identify products that are not covered by service contracts, which can have major consequences if the device fails.

You can also provide customers with reports that can help prioritize network optimization and planning. This can lead to more strategic, forward-looking discussions about a customer’s business and technology needs—which means new product sales and enhanced services offers.

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Helping You Transform in a Digital Age

October marks five quarters since I took on a role to lead Cisco’s Internet of Things (IoT) Systems and Software Group, a critical business for Cisco to help organizations connect the unconnected. And, wow, what an incredible time it has been. I’m so proud of the many team accomplishments—from the IoT System launch with 15 new products on the market, to the daily innovations and unbelievable culture we created—it truly has been an honor to lead this group and make a difference for Cisco and you—our customers—worldwide.

As I write this blog, I’m taking on a new opportunity as Chief Technology and Strategy Officer for Cisco Services. And again, I find myself working on something incredibly exciting —helping our customers transform in this digital age.

This digital age poses new challenges and opportunities for organizations. As Cisco moves to help the industry capitalize on the next wave of the Internet, I have the opportunity to bring my skills and experiences to this new challenge in Cisco Services. Read More »

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ACG Research says “Cisco Packet Core is Accelerating”

Growing Market Share Leadership in Mobility – #1 in Packet Core, EPC, MME, SGW, & PGW for Q2 2015, driven by demand for LTE, Wi-Fi, VoWi-Fi, VoLTE, Policy Suite.

Wasn’t that a great lunar event Sunday Night? We had a great view of the full moon, lunar eclipse, blood moon last night that won’t occur again until 2030 something. A before and after picture of the lunar event.

Blood Moon

So the reason I am blogging this week is to give you an update from Read More »

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