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How Social Media Improves Collaboration – Automation World, November 2011

January 23, 2012 at 11:44 am PST

Check out the November Issue of Automation World Magazine and find out more about How Social Media Improves Collaboration.

If you want to know more about some of the things Cisco is doing in the way of Social Media for our Customers, check out the story in the print version of Automation World November 2011.

You can click the link here and you’ll see some great information about Baker Hughes and their use of Cisco’s Corporate Social Media Tools. Social Media isn’t just about YouTube, Twitter and blogs – though we all use them – you’re watching this on YouTube and maybe got here by reading my blog! But it’s more than that… Read More »

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Four Ways Social Software Collaboration Technology Can Change Higher Education

New media and collaboration technologies have the potential to transform higher education in terms of the classroom, the learning process, the relationship between students and instructors, and how institutions conduct academic research. While much of the industry discussion revolves around use of consumer tools and social network sites like Facebook and Twitter and LinkedIn, Cisco’s educational customers also see tremendous opportunity to increase student engagement and drive their own institutional strategies with “enterprise class” social software as well.

Since Cisco first announced Quad, we have had conversations with dozens of colleges and universities regarding the role enterprise social software and Cisco Quad can play in transforming education. Cisco Quad is an enterprise collaboration platform that brings people together to share ideas and content, collaborate on projects, and interact using chat, voice or video, regardless of where people are located.

Below, we’ve outlined four ways in which educational institutions are telling us enterprise social software is helping, or can transform the way learning, research, and academic advisement is crafted, delivered and consumed:

1. The 24/7 interactive classroom: Instructors often struggle to deliver a collaborative environment for their students that is secure and supports multiple access methods such as mobile.  Technology like Quad can enable students to interact in a secure, policy-based manner that extends the classroom conversation beyond physical walls. Courses partially or wholly targeted at off-campus students can similarly benefit from enhancing the class-like experience for remote students. For example, at Duke University’s Fuqua School of Business, the cross country MBA students based in the US, England, India and other countries are using Quad to create virtual working groups, find people with common interests, share files or videos with other students working on similar projects and instantly start video conferences or chat sessions. Quad provides students with the ability to interact, ask questions and share ideas with professors/faculty/tutorial assistants anytime, as opposed to only during fixed faculty office hours. It can also drive improved accountability on team projects, as content and comments are tracked in activity feeds and in project communities by both participating students and faculty leads.

2. Serendipitous Research: Quad contains several features, such as an activity feed that compiles microblog posts from students and staff and allows a snapshot view of a person’s current activities. These dynamic updating functionalities can facilitate broader cross-departmental collaboration, for students and researchers alike. Security features ensure that research that needs to be confidential is shared in a secure and safe manner.  As researchers update their statuses with exciting discoveries or frustrating problems, or create posts, upload videos or otherwise document their work, this content becomes accessible to hundreds of fellow university researchers through activity feeds and searches, making it possible for providential inter-disciplinary connections to be made and new insights to be generated. Read More »

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Cisco’s Collaborative Community Platform Transforms the Process for Creating Expense Reports

November 18, 2011 at 12:00 pm PST

In many organizations, creating expense reports can be time-consuming and frustrating for employees. Cisco was no exception.  Employee feedback over time and recent usability studies confirmed user dissatisfaction with the process for creating expense reports, especially around usability of the existing tool on the corporate intranet, and the volume of audit and policy violations employees experience during the process.
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Harnessing the power of Keith

As our Intranet business team worked through the use of social media on our own intranet, we had the benefit of leveraging Cisco’s wider expertise. It is one of the benefits of working at a company like Cisco, literally you can find an expert on pretty much anything.

One of the strongest thought leaders that influenced our strategy was Keith Griffin, the lead architect of enterprise collaboration platform business unit. The results of his efforts can be seen in Cisco Quad, which is the technical foundation of our own social intranet strategy.

There is a great interview with Keith about harnessing the power of the social graph in PWC’s “Technology Forecast: Transforming collaboration with social tools” where Keith describes how emerging social and graph data technology can remove barriers to more effective collaboration … now you can harness the power of Keith like we did.

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Partners, Get Cisco Quad at 95% Off the List Price

Here’s a Thursday quick quiz: What integrates social networking, voice, video, and unified communications into one workspace? Is it:

a)    Facebook
b)    Microsoft Office
c)    Cisco Quad

If you chose “c” then go get yourself an ice cream cone! But seriously, Cisco Quad, just like your ice cream cone, is pretty sweet—it’s a powerful enterprise platform that can improve business productivity, and accelerate growth by bringing content, business applications, communications, and enterprise social software into a single, intuitive experience.

So how does it work? Quad is a truly unified communications platform, with blogs and wikis. Users can also schedule meetings and engage in instant messaging, voice, and video communication, as well as manage and share documents.

Ready to leverage Quad at your own office? Right now, partners can take advantage of the QuadNow program, which offers Quad at a significant discount—95% off the list price.

Read on for details on the program, as well as to watch a demo of how Quad works.

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