In the world of Fast IT, the “Cloud” is a hot topic and standard conversation in roadmap meetings across all IT domains. Unless you have been away on a spiritual retreat with monks in a cave for the past year, it has been a subject that you could not have avoided. “When will it be available”? “How fast can our system be migrated”? “What are the features and functionality the cloud contact center offers”?
These are often the questions that are asked at the executive level. All of them are great questions and should be researched and addressed by your IT Experts. Contact Center IT teams looking to get a head start will need to get a big picture view of the fast changing technology landscape from their vendors and independent research. With the above questions in mind I’ll attempt to provide some answers and food for thought. Read More »
Tags: Cisco IT, cisco on cisco, cloud, contact center, unified communications
Meet the 2015 Cisco Live Millennial Team from the IT Management Track! We aim to bring energy, excitement, and engaging conversation to Cisco Live to make it one of the best events you’ve ever attended. If you see us there, feel free to come talk to us!
Tags: #CLUS, Cisco IT, Cisco ITM, cisco live, cisco on cisco, IT management program, millennials
User experience (UX) is a strategic priority at Cisco IT. In fact, improving user experience is incorporated into our IT Vision, Strategy, and Execution statement. When we talk about user experience, we raise the importance of better UX design, a better user interface, and the ability to make it pervasive. But, what we are really trying to establish is a cultural change as to how we approach this strategic priority. That is the bottom line. How can we make it part of our DNA and embed it in our operating model? Read More »
Tags: business of it, Cisco IT, cisco on cisco, coc-business-of-it, user experience, UX
The IT Management Program gets ready to launch its fifth installment at Cisco Live San Diego, June 7-11. The program has grown exponentially since its inception starting with a group of 50 people hearing about Cisco IT’s journey to a Services Organization. Fast forward to 2015, we expect 700 people to participate in IT Management where they will be exposed to an unbelievably passionate group of IT experts. Read More »
Tags: cisco live, cisco on cisco, coc-business-of-it, inside cisco it, IT management
I am in the trenches of our migration to an Application Centric Infrastructure (ACI) platform, helping my team transition hundreds of applications. Cisco IT has broken down the migration process into nine steps: Read More »
Tags: ACI, application centric infrastructure, cisco on cisco, coc-data-center, data center, inside cisco it, SDN