Have you or one of your co-workers ever said “I can’t find my stuff!”? We’ve heard it a lot. Chapter 3 of Cisco IT’s User Experience (UX) Playbook is dedicated to never having to hear “I can’t find my stuff” again.
Sharing IT stories is the backbone of Cisco on Cisco, and architecture is the backbone of IT. What happens when you outsource ALL of your IT, including the architecture? Sure, it may sound like a good idea, and there definitely are positive aspects to outsourcing some parts of IT; but when you lose control of your architecture, IT becomes slow and outdated. In the video below I share how I respond to this common question of whether or not it is a good idea to outsource IT – the good, the bad, and the very ugly.
And the moral of this story: Outsource anything in IT – except architecture
Fostering science, technology, engineering, and math (STEM) education is a business imperative for Cisco. STEM careers are an important element of Cisco IT, and factor significantly in growing our diverse pool of talent and maintaining competitive advantage.
Cisco IT supports several company STEM initiatives through mentoring, IT training, and job programs with schools in local communities. We get to provide community outreach while helping to inspire and develop the next generation of IT talent. Read More »
Government, Trust, & Technology Services, Cisco SourceFire, and Contextual Network Awareness: A Proactive Approach to Security
One of the hardest things for a company to do is to embrace new technology and manage it in line with company policy. At most organizations, users are generally told not to access certain company data on certain devices, but they go around security controls because efficiency and convenience outweigh the risk. Rather than preventing new technology from emerging in the environment, embrace it and understand it, but do so prudently. Read More »
Dear Contact Center Marketing Director,
I’ve been thinking a long time about this and I wanted to write and mention a few annoying things about your contact center. I also have some great suggestions for you on how you can improve your customer service. I’m not saying I have all the answers but as a valued customer I thought you might like to hear from me. I believe these opinions are not just mine, but probably span a large part of your loyal client base. Read More »