Building our Cisco IT Elastic Infrastructure Services (CITEIS) has been a journey of planning, development, and deployment. Cisco customers will find the steps we’ve taken helpful in looking at their own plans for offering IT private cloud services.
My team maintains and supports Cisco IT’s internal implementation of the Cisco WebEx Social collaboration platform. Cisco employees use WebEx Social for internal collaboration and knowledge sharing in online communities, and as a central repository for documents, videos, and other information resources. Read More »
Cisco Live is Cisco’s single largest education and training event. It’s held in four locations around the world on an annual basis. The last US event in Orlando had a record 20,000 attendees.
But what goes in to the making of an event of this size? How is the keynote hall set up to give a great experience to all who attend in person? What exactly happens at the Customer Appreciation event? How is social media utilized during the week? What is the Cisco Empowered Women’s Network? Read More »
With all of the buzz around Apple’s announcement of the iPhone 5S, 5C and the launch date of iOS 7 — we’ve decided to check-in with our Brett Belding, IT Senior Manager, IT Mobility Services, and the IT Mobility Services team. Brett and the rest of the IT Mobility Services team have interactive discussions on industry trends, BYOD, and even University of Georgia Bulldogs Football. Last week, I asked the team:
Tags: aaron chiles, aaronchiles, apple ios 7, apple iphone 5c, apple iphone 5s, Borderless Networks, brett belding, brettbelding, Cisco IT, cisco on cisco, coc-borderless-networks, ios 7, ios7, iphone, iphone 5c, iphone 5s, mobility, preparation, twitter
In my previous blog post, I talked about how adding a social support layer enabled the IT Mobility team within Cisco to realize cost avoidance of $650k, which was leveraged for new, innovative projects.
Benefits were also seen in Cisco IT’s Email and Calendaring WebEx Social community. Since it’s launch in Q4FY12, the Email and Calendaring Services community has seen more than 33,000 visitors and 300,000 views spread across collaborative wiki posts and discussion forums. The discussion forum alone has over 500 individual discussions through moderated support and user contribution, resulting in a self-service model for those who may have a similar question or issue. Read More »