Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose.  Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost.  Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:

• In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
• In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
• Cisco IT has had a 52% increase in devices and 16% more users

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Tags: aaron chiles, Android, blog, byod, case, caseload, cisco on cisco, Cisco WebEx Social, coc-collaboration, collaboration, community, Help, information technology, iPad, iphone, IT, mac, mobility, onboarding, PC, support, WebEx Social, wxs

Understanding future demands on the network are instrumental in developing a robust and scalable network architecture. As seen below, projected growth in mobile, video, and IP traffic is staggering. Read More »

Tags: architecture, cisco on cisco, coc-borderless-networks, E2N, extended enterprise network, network

For the majority of my IT career, I’ve been very fortunate and grateful for the various technologies Cisco provides that allow me to effectively manage and juggle my professional and personal life.  As a first time father to a beautiful and precious one-year-old girl, the flexibility to work anytime and anywhere is a tremendous benefit! While any parent with kids knows no day or week is really typical, I’d like to share with you a typical week in the life of how collaborative/mobile technologies helps me stay productive while also retaining some level of sanity.

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Tags: cisco on cisco, coc-business-of-it, coc-collaboration, mobility, Teleworking, working remotely

Wednesday 20th March 2013, 06:30. Eight months into my new graduate job and the familiar, inevitable sound of my morning alarm starts to ring. Being the middle of the week, work is in full flow and it looks like I’ve got a busy day ahead but you know what? I’ve still got time. I click the snooze button and savor those extra ten minutes before getting up and starting my morning routine. So, what’s on for the day? Read More »

Tags: cisco on cisco, coc-collaboration, millenial, working remotely

The benefits of teleworking—better work/life balance and more flexibility—sure sound great from an employee’s point of view. But from a manager’s perspective, is telework really successful for getting work done? Can a team really be effective if many of the members never work together in person?

Yes, if you create the right policies and environment and give employees the tools they need in order to work productively and be full contributors to their team. Read More »

Tags: cisco on cisco, Cisco Virtual Office, coc-collabortion, CVO, jabber, manager, telecommute, telework, teleworker