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Customer Collaboration takes the Big Stage at Cisco Live

Those of you who have been to Cisco Live know what an incredible, near-overwhelming experience it is.  Cisco Live is such a big event that there’s simply too much going on for any one person to take it all in.  Against such a busy backdrop it can be hard for a product family to stand out, and yet that’s exactly what Customer Collaboration accomplished at this year’s show.

Customer Collaboration enjoyed prime real estate in the main Cisco booth at the World of Solutions, where we showcased core customer care products like Cisco Unified Contact Center Enterprise and Express, along with innovative offerings such as Cisco Finesse (our Web 2.0 agent workspace), Cisco SocialMiner (delivering proactive, social media customer care), and Cisco MediaSense (our network-based recording platform)A common reaction Read More »

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Cisco and EMC VSPEX …accelerating the journey to the cloud

June 28, 2012 at 8:30 am PST

It seems convergence is accelerating in our daily lives with new apps on our mobile devices, cars with Siri voice control, not to mention the way we consume video.  Converged infrastructure is all the rage in IT as well.  VCE, the joint venture between Cisco, VMware, and EMC, has a very successful converged infrastructure offering in Vblock.  Now customers have another choice, VSPEX, a set of solutions offered through our mutual Cisco and EMC channel partners.

Check out this brief video from Cisco Live in San Diego.  Cisco Josh Atwell (@Josh_Atwell) speaks with EMC Fred Nix (@Nixfred) and Nexus IS Colin McNamara (@colinmcnamara) about VSPEX.

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Cisco Live 2012: Replays, Resources, and More!

June 27, 2012 at 11:03 am PST

With Partner Velocity, Partner Summit, and Cisco Live under our belts, we’re sad to say “goodbye” to this year’s conference season.

It was tons of fun getting to meet so many partners in person during the events, and the Cisco Channels team is looking forward to seeing all of you again next year.

But before we do, we wanted to share a full recap from Cisco Live! 2012, starting with our favorite photos.

No, you’re not having a déjà vu moment. The San Diego Convention Center was a popular spot for events this year.

17,000 in-person attendees! And almost half were first-time attendees.

Demo time during Chairman and CEO John Chambers’ keynote on day two of Cisco Live.

Cisco CTO Padmasree Warrior discusses the Cisco Open Network Environment (Cisco ONE).

Cisco partners showing off their new Cisco partner logos. (Find out how you can be entered into a drawing to win US$2000 in Joint Marketing Funds simply by sharing your updated or new marketing assets featuring your new Cisco partner logo.)

Couldn’t make it to Cisco Live this year and want more? We’ve got you covered!
Keep reading to get a full recap from the event, including a list of Cisco Live resources, replays, videos, announcements, blogs, and news coverage.  Read More »

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Cisco Live 2012, San Diego – A perspective

June 25, 2012 at 10:58 am PST

Cisco Live in San Diego with a record breaking 17000 attendees was a blast, as you can tell from the video montage below.  I unwittingly ended up in the video for a brief second.

The tag line “What you make possible” was prominently displayed at the conference.  For me it was a great opportunity to talk to Cisco UCS users and partners who make a whole lot possible in their respective organizations.  The keynote by Cisco CEO, John Chambers featured moving a computation workload from a Cisco UCS server in the data center to an E-Series server in a branch office and it created a buzz.

In a customer appreciation event, I got to talk to a prominent service provider and Cisco customer who had been a user of the Cisco UCS when it was just introduced in the market three years ago.  We talked at length about how they wanted to set up a common server Read More »

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Not Just Experiences, Rich Experiences

As I get ready to head to the airport to attend Cisco Live it has me thinking about the travel experience and how it relates to the collaboration experience. While some aspects of the travel experience can be quite pleasurable, there are many that aren’t – security screening, delays, BYOF (bring your own food), among others.

The same is true for collaboration. Just like every airline promotes similar amenities, many collaboration vendors promote “rich experiences”, especially for video, which sound very similar – HD, interoperability, standards, scalability. But the reality can sometimes be quite different: buffering, jitter, pixelization, dropped calls, and failed connections to name a few.

I believe experience matters and if we can provide consistent, predictable, rich experiences for users, then collaboration will flourish. This is what Cisco is focused on and I think we are far ahead of the competition. I encourage you to join me Read More »

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