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Customer Spotlight: Idaho Transportation Department Creates Cohesive Communications Environment

While Idaho isn’t a very populous state, with only 1.5 million people, it stretches across 83,000 million square miles. The Idaho Transportation Department (ITD) is responsible for all transportation-related efforts in that area, from highway construction to the Department of Motor Vehicles. But with only 1,800 employees, that can be a real challenge! As ITD employees crisscross the state to ensure all transportation is running smoothly, they rely on a host of communications tools to stay connected with the department headquarters in Boise and other workers on the road.

Despite the amount the customer relied on communications tools to function, the department didn’t actually have a unified communications environment. Instead, employees just used whatever communications tools were available, purchasing and deploying new tools as they needed them. The result was a hodgepodge of tools that didn’t all fit together well and made for both inefficient communication and negative financial repercussions.

To control costs and create an easy and cohesive communications infrastructure, ITD went looking for a unified communications (UC) environment to address the challenge. After an internal audit and careful research, ITD chose to deploy a suite of Cisco collaboration tools, which included voice, video, data communications, IP phones, a call management system, Cisco WebEx, and Cisco Jabber.

Now, all of ITD’s employees have a suite of communications tools that work together seamlessly, are user-friendly, and expand the opportunities for employees to collaborate. The UC environment has also reduced long-term IT costs for the department and given them a successful model of how to quickly and successfully roll-out new communications in the future.

To read more about how Idaho Transportation Department is reaping the rewards of their new UC environment, check out the full case study. You can also go here to learn more about how Cisco collaboration tools can help your agency.

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Cisco Receives Frost & Sullivan’s Market Leadership Award for IP Endpoint Communications

John Chambers has often commented publicly about how Cisco’s innovation engine is on “fire.” Within Cisco’s Collaboration and Endpoint Technology Group (CETG), we certainly feel that way.

I just got word that independent industry analyst firm Frost & Sullivan has awarded Cisco its 2015 Market Leadership Award for IP Endpoint Communications. The award encompasses our desktop IP phones and DX Series, and our Cisco Jabber soft-client offerings. Coming on the heels of Red Dot design awards we received for our room systems, it’s another validation of our progress.

Frost & Sullivan recognized us for our relentless pursuit of technology excellence, and for our ability to maintain leadership positions in a fast-paced, rapidly evolving market.

I thought it would be worthwhile to share some comments from Frost & Sullivan to add insight.

Highlights noted in the report include: Read More »

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Microsoft Lync Made Better

MX700 Telepresence

Made better with Cisco Collaboration Meetings Rooms (CMR for short) offering a standards based approach. Jabber supports Lync interoperability despite having to work with proprietary Microsoft protocols.

CMR can be deployed on premise, in the cloud, or as a hybrid mix of both.  It provides a business quality collaboration experience by combining video, audio and content sharing while juggling all the background normalization steps needed to ensure that meetings run seamlessly for all participants.

Jabber Mobile

Read up further on the benefits and specifics of CMR or check out this short ‘at a glance’ pdf.

Watch this short video backgrounder for more.

DX80

Robb

@robbboyd

 

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#CiscoChampion Radio S1|Ep 36. Cisco Jabber

cisco_champions BADGE_200x200#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking with Cisco Technical Marketing Engineers Paul O’Dwyer, Bryan Morris, and Seongho Hong, about Cisco Jabber. Kim Austin (@ciscokima) moderates and Erick Bergquist and Bill Carter are this week’s Cisco Champion guest hosts.

Listen to the Podcast.

Learn about the Cisco Champions Program HERE.
See a list of all #CiscoChampion Radio podcasts HERE.

Cisco SMEs
Paul O’Dwyer, @podatjabberweb, Cisco Technical Marketing Engineer
Bryan Morris, Cisco Technical Marketing Engineer
Seongho Hong, Cisco Technical Marketing Engineer

Cisco Champions
Bill Carter, @ccie5022, Senior Business Communications Analyst
Erick Bergquist, @erickbe, Senior Engineer Read More »

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The Evolution and Impact of Collaboration Technologies

As I sit here on an airplane en-route to San Jose with my MacBook Pro at hand, heading to an industry-leading networking event (albeit on my own time, yes – this is officially vacation), I’ve found myself reflecting on collaboration technologies and how I’ve seen them evolve in the short 15 years I’ve been working with them. After all, it has become one of those things that I spend the majority of my day doing these days, working as a partner engineer specializing in Collaboration.

One of my first experiences with collaboration technologies was back during my third IT job, sometime circa 2001, only a few short years after the Cisco acquisition of Selsius networks brought the Call Manager product to us, and I was working for a company supporting what we now call ‘telepresence’; back then we simply referred to it as  ‘video conferencing’. These immersive environments (calling them ‘life-size’, as we did back then, seems kind of silly now) were not all that different from what you see today; projectors, nice furniture, and an executive meeting room experience. Read More »

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