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Taking the Next Step in Business Collaboration

When I was in London recently for Cisco Live, I got a lot of questions about how organizations can drive the most value out of collaboration. As expectations for seamless collaboration between devices and applications increase, I can practically see light bulbs appear over many customers’ heads as we talk about how collaboration technologies can transform a business and drive tremendous value.

Many of the conversations I have with customers surround how to best integrate collaboration technologies into business process and other applications to drive the highest value. Many customers are uncertain about how to move forward with taking a business and technology architecture approach to accelerate and simplify business processes.

There are a couple of ways to think about this. The first deals with integrating your collaborative processes into your business process, what we call Collaboration Enabled Business Transformation (CEBT). The second deals with integrating your collaborative capabilities and apps so they work together. This is particularly important since most companies have multi-vendor environments for voice and video, hardware and software, and desktop and network. It is an understatement to say that interoperability is critical with collaboration tools so users have a seamless experience when using them to communicate, do business, and maximize results.

Cisco SVP, Chris Dedicoat, presented CEBT at a keynote held during the Cisco Live London activities and appeared to drive a positive response. The CEBT approach to integrating your collaboration capabilities into your business applications processes such as salesforce.com or SAP, can Read More »

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Enhancing Collaboration with New Integrated Audio Accessories

Today, I am pleased to post a guest blog from Cisco partner, Jabra, authored by Chris Briglin, Vice President of Strategic Alliances at Jabra. 

One of my favorite quotes in the technology business is: ”The next big thing is whatever makes the last big thing usable.” To me this really speaks to the importance of a great user experience in driving the widespread adoption and deployment of technology solutions. While there are lots of business problems out there and many technology-based solutions created to address those needs, solutions that address business needs through a superior user experience are typically the ones that thrive.

As noted in Cisco’s announcement last week, Jabra partnered with Cisco to co-develop audio devices that enhance the collaboration experience on Cisco Jabber for virtual environments. By combining Jabra’s expertise in audio engineering, product design and software integration with Cisco’s leadership in unified communications, we created two audio devices Read More »

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The New Collaborative Workspace Experience

In my last blog, I talked about how much our desktop, or what we know as a “desktop”, has evolved over the past few years. Mobility, cloud and video have redefined a lot of what is included in that desktop, but the need for a high quality and consistent user experience across devices has not waned.

Bringing together all these elements has provided a new workspace environment that is virtualized, mobile and convenient. The best of all worlds really. Now the remaining question is: does this new workspace offer a better collaboration experience? I think the answer is yes. Here is why.

On January 17th Cisco announced a new software that extends the power and reach of Jabber (our all-in-one UC client) to virtual environments, delivered as part of Cisco VXI. And the response from the market and media was really great. Articles published tied the announcement to larger industry trends such as BYOD and mobile workers. Many commented how Cisco’s announcement and the features released were a clear response to the fact that work life is changing, and solutions like these will allow for more flexibility, without compromising capabilities or the user experience.

“What this means is that the reach of Jabber—which includes such features as instant messaging, high-definition video, voice and presence—will grow beyond physical desktops and into the virtual desktop space, which is finding rapid adoption in enterprises…”Cisco Brings Jabber UC Features to Virtual Desktop World – Jeffrey Burt, eWEEK

“In light of the escalating trend, the marriage of Unified Communications and VDI is a logical market evolution. The effort is part of a long-term software strategy for Cisco aimed at taking its collaboration and video prowess up a few notches” Cisco Extends Jabber With VDI – Stefanie Hoffman, Channelnomics.

Cisco pioneered this trend when we announced Cisco VXI over 2 years ago, and since then we have been working on delivering the promise of VDI without the compromises. The announcements we made a couple of weeks ago confirms Cisco’s commitment to this space, and our deep understanding of the market transitions and the customer needs.

This new software direction is not only focused on enabling multiple devices to be part of the VXI ecosystem, it also means that Cisco is extending these capabilities to provide customers more options, in an open, standards based environment, without compromising the level of the capabilities delivered, or the support available. As more than 1,000 VXI customers will tell you, the Cisco Validated Designs are not only a way to have a full multivendor solution tested and validated in a real-world environment, they are a recipe for deployment success.

Since “seeing is believing” let me invite you to see the VXI technologies in action at the World of Solutions Unified Workspace booths at Cisco Live London, and invest some time with our experts at the show. We have a series of very impressive demonstrations lined up for you, showcasing different environments for different user profiles. There is at least one that will be applicable to your work environment, I promise you that.

For those of you that can’t be in London for this event, we have something prepared too. Visit our Virtual Experience online in the Cisco Collaboration Community to see Cisco leaders expand on Cisco strategy and demonstrate the new solutions announced on Jan 17.  You can also ask questions to our experts through the discussion forum. We want to hear from all of you.

Roberto

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First Impressions: End User and IT Experiences

First impressions matter. Whether you’re trying to get a job, make a sale, or go on a second date, you know that the first things you do and say are critical. Studies say you have between 2 seconds and 2 minutes to make a first impression. When you download a new app for your tablet or phone, how much time does it have to make its first impression on you?

When IT departments make technology decisions, the path to end-user adoption is a key concern. The relative ease or difficulty of setting up and maintaining the back-end infrastructure or cloud service is one thing, but the means by which end users first experience the solution and get started using it is perhaps even more important.

IT needs products that are easy to roll out and that provide end users — their customers — with a delightful first impression. That’s why Cisco considers not just the end user experience and the IT administrator experience, but the places where they intersect, such as in the deployment of solutions to a large end-user community.

A tangible example of this attention to experience is Read More »

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New Cisco Jabber for Virtual Environments Provides Superior User Experience

As a technology guy, I’m always fascinated to see what new gadgets and technologies get announced at CES.  Some are pretty cool; some I think will only make it to the headlines.  In the end, which gadget will enjoy large-scale adoption and best empower the user?  The one that best meets the user needs with a superior user experience.

Similarly, Cisco’s announcement today  is all about providing a superior user experience to virtual desktop users and truly empowering them to reach new levels of productivity.  With the new software-enabled Cisco Jabber for virtual environments and integrated UC accessories Cisco is continuing to evolve the virtual desktop into a virtual workspace and pursuing a long-term software strategy for Cisco Virtualization Experience Infrastructure (VXI).

According to Gartner, Read More »

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