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First Impressions: End User and IT Experiences

First impressions matter. Whether you’re trying to get a job, make a sale, or go on a second date, you know that the first things you do and say are critical. Studies say you have between 2 seconds and 2 minutes to make a first impression. When you download a new app for your tablet or phone, how much time does it have to make its first impression on you?

When IT departments make technology decisions, the path to end-user adoption is a key concern. The relative ease or difficulty of setting up and maintaining the back-end infrastructure or cloud service is one thing, but the means by which end users first experience the solution and get started using it is perhaps even more important.

IT needs products that are easy to roll out and that provide end users — their customers — with a delightful first impression. That’s why Cisco considers not just the end user experience and the IT administrator experience, but the places where they intersect, such as in the deployment of solutions to a large end-user community.

A tangible example of this attention to experience is Read More »

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New Cisco Jabber for Virtual Environments Provides Superior User Experience

As a technology guy, I’m always fascinated to see what new gadgets and technologies get announced at CES.  Some are pretty cool; some I think will only make it to the headlines.  In the end, which gadget will enjoy large-scale adoption and best empower the user?  The one that best meets the user needs with a superior user experience.

Similarly, Cisco’s announcement today  is all about providing a superior user experience to virtual desktop users and truly empowering them to reach new levels of productivity.  With the new software-enabled Cisco Jabber for virtual environments and integrated UC accessories Cisco is continuing to evolve the virtual desktop into a virtual workspace and pursuing a long-term software strategy for Cisco Virtualization Experience Infrastructure (VXI).

According to Gartner, Read More »

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What Cisco Partners Need to Know About the New Release of VXI

Cisco partners have told us multiple times that the Virtualization Experience Infrastructure (VXI) continues to be the Gold standard for Virtual Desktop Infrastructure (VDI). We appreciate your input. At the same time, we know there’s more we can do to help you.

So we’re happy to share with you that a new release of VXI comes out today. What does this mean for you?

Let’s have a look first at what’s new, how this meets your customers’ demands, and then how that applies to your business.

First, key to the announcement is an opportunity for partners to now offer Cisco’s collaborative services, enabled by Cisco Jabber. This means customers can select the work style most suited to their needs: mobile, fixed, and now virtual. Cisco Jabber for virtual environments is enabled by Cisco Virtualization Experience Media Engine (VXME), a new software component that delivers high-definition video and voice communications to be integrated as part of a virtual desktop session.

Why is this important for your customers? Read More »

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Model “A Day in the Life …” for Better Collaboration

There’s a lot of collaboration technology out there and deciding which technology to invest in can be daunting.  How often have you heard of a company making a major investment in technology for it to become “shelfware” and never see deployment?  How often have you heard of a company that’s deployed a technology, yet nobody in the company is willing to use it?  How often have you heard of a company that has several products from different vendors that do exactly the same thing?

It doesn’t take much to realize that each of these situations has a negative impact and the cause of each situation stem from different reasons, but usually with the best intentions.  Shelfware occurs because of undeployed licenses in ELA’s or quantity purchases for better per seat pricing.  Unfortunately, the business doesn’t grow and the company is obligated to pay for unused licenses.  Other times, a company deploys a product with great features that is too complex or doesn’t integrate well with workflows and remains unused.  Lastly, individual departments may make purchase decisions based on their needs without consulting IT or other departments resulting in redundant solutions that compete internally with each other.

In considering collaboration strategy, it is key to consider Read More »

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Collaboration in a Post-PC World Part Two: Architecting a Solution

In the first part of this series I introduced the people in our new “at-a-glance” graphic (see end of this blog where I’ve embedded it) and looked at their diverse roles and the challenges that posed to IT. In this wrap-up blog, I focus on Bijad, the VP of IT, his understanding of the challenges and his response.

Bijad is the man in the middle of the evolution to a post-PC world. As the range of available collaboration technologies has continued to broaden, the focus for IT has begun to swing from delivering individual best-in-class applications to an interest in an integrated collaboration experience that delivers consistent functionality across multiple devices. However, this presents both a challenge and an opportunity. From the C-level suites, he is accountable for enabling this cost-effectively while providing a combination of scale, security, and accessibility through a variety of devices and operating systems. From his customers like Doug, Lee, Sarah, and Ben who you met in my previous blog, he’s hearing increasing demands for a rich, personalized, consistent user experience that lets each of them work and collaborate their way — where, when and how they want — without limits. They want tools to help them stay more connected with their peers and other organizations.

Bijad knows that this will require more flexibility and simplicity to preserve a consistent experience and that an open, interoperable architecture is key to success. Even more important, he knows that people, not technology, are the prime source of his company’s competitive differentiation. So he’s listening carefully, and thinking in terms of roles rather than devices.

To support Doug, the VP of sales, and people in similar highly-mobile, outward-oriented roles, Bijad is looking to Read More »

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