Cisco IT completely changed our voice and video infrastructure in the data center – and nobody noticed!
We changed the systems that Cisco IT uses to run ALL our voice and video supporting:
200,000 voice endpoints in 540 buildings around the world,
87,000 voicemail boxes
1600 TelePresence units
8.6 Million Webex meetings per year
Our customer contact centers handling 22M calls / year
It was a big job, migrating all these services off of 574 Cisco MCS servers, and onto new Virtual Machines running on 191 Cisco UCS servers in 12 different data centers. It took a while, but it was truly worth it, despite the fact that nobody noticed.
We reduced the amount of data center resources significantly – less space, less power, fewer cables. Even better, we now have all our voice and video running on virtual machines, making operations jobs and updates and growth a good deal easier, and faster. Best of all, though, we moved all our voice and video to a completely new server platform — and nobody noticed!
According to a recent Cisco News article the Internet of Everything (IoE) is a multi-trillion dollar opportunity that incorporates data gathering, data processing, data analysis, data visualization, data optimization, data storage and retrieval, etc. Data is being generated at an exponential rate and with the IoE even more data will be generated.
The companies that win in this space are going to be the ones who understand how to synthesize meaningful relationships from the ocean of data (i.e. contextually relevant relationships), how to discern new knowledge, how to act on this knowledge, and how to communicate this new knowledge based on the context of an end-user or a machine.
Big Data technologies will play a pivotal role in the IoE, and therefore provide many opportunities for innovation; those wishing to gain a better understanding of several of the technologies involved in this exciting field are encouraged to watch the following video.
The Cisco IT University Program recruits college students from all over the world into Cisco IT for internship and full time opportunities. With a myriad of employers for college students to choose from, Cisco IT identified the need to innovate and explore new ways to become the employer of choice for the best and brightest of the millennial generation. This generation is leading the social media explosion today and is always connected. According to the Society of New Communications Research, 93% of people active online fully expect companies to be present in social media spaces and be willing to have a conversation with them. Therefore, the IT University Program decided to adapt to the communication preferences of this generation and enter the world of social media with full force delivering the Cisco IT experience right to their smart phones.
What does the millennial generation seek in a potential employer?
The ability to work on innovative projects that make an impact
A start up environment that is fast paced, fun and exciting
The opportunity to change the world
This is exactly what Cisco IT has to offer! However, college students today maintain the outdated brand perception of Cisco being the godfather of routing and switching. They are oblivious to the cutting-edge initiatives going on within Cisco IT that are changing the way we work, live, play and learn more than ever before. The natural expertise of millennials must be leveraged for Cisco IT’s game changing initiatives such as the Internet of Everything, BYOD,user experience, collaboration and mobility.
So, what does the IT University Program want to accomplish through the use of social media?
Create increased brand awareness among college students of the endless opportunities available in Cisco IT
Generate online buzz and excitement by showcasing the fun company culture
How does the IT University Program’s social media strategy meet and exceed these goals?
According to Ypulse, 62% of Millennials use Facebook and 22% use Twitter to keep up with a brand or company they like. Based on this research, the IT University Program built a robust online presence using their existing Facebook page with Twitter as a secondary communication platform. When the social media strategy was kicked off, the Cisco IT University Program Facebook page had only 200 likes with a sense of hesitance and uncertainty around the possibility of its success. Within a few short months, the Facebook page has over 1000 likes and the IT University Program has created an incredible amount of excitement internally and externally. The IT University Program’s online audience includes the company’s CIO, IT Executives, Managers, New Graduates and Interns, and even the parents of New Graduates and Interns.
Information distributed through the IT University Program’s social media channels is catered towards each one of these audiences. The IT University Program has engaged its audience and met its intended goals in the following ways:
Held live Q&A sessions prior to onboarding week for incoming new hires and new graduates to ask questions through Facebook and Twitter
Real time coverage of onboarding week in all four locations: RTP, SJ, UK, and India.
Videos of IT Leadership focusing on why new graduates & interns should choose to work for Cisco
Overall, implementing an extensive social media strategy to reach the millennial generation has been a big win for the IT University Program. Not only did it create buzz and excitement around Cisco IT externally but also earned the support and encouragement of executives within the organization. This is how the IT University Program is striving towards Cisco’s vision of becoming the #1 IT Company by innovating and finding new ways to recruit top talent into Cisco IT.
The intelligence of the next generation Cisco IT network fabric (called Extended Enterprise Network or E2N) is defined as dynamic, aware, secure, programmable, agile, manageable, automated, and policy-based. The new network architecture is pervasive, non-segmented, non-fragmented, and non-location specific. Identity is becoming the new corporate perimeter, and network data is becoming big data. As the internet becomes the internet of everything, device proliferation is exploding, and work is becoming not a location, but a human function. Client server architecture has transitioned from a client–server model to an increasingly mobile and cloud based paradigm. And today video is becoming part of the baseline productivity tools - essentially the new audio. New realities are changing the nature of network management, and Cisco IT’s strategic direction is to address them by implementing the Cisco Prime Framework as the foundation of the new network.
In my previous blog post, I talked about how adding a social support layer enabled the IT Mobility team within Cisco to realize cost avoidance of $650k, which was leveraged for new, innovative projects.
Benefits were also seen in Cisco IT’s Email and Calendaring WebEx Social community. Since it’s launch in Q4FY12, the Email and Calendaring Services community has seen more than 33,000 visitors and 300,000 views spread across collaborative wiki posts and discussion forums. The discussion forum alone has over 500 individual discussions through moderated support and user contribution, resulting in a self-service model for those who may have a similar question or issue. Read More »