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Enterprise Mobility and the Award-Winning Cisco Prime Service Catalog

We are proud to announce that the Cisco IT internal implementation of Cisco Prime Service Catalog, dubbed the Cisco IT “eStore”, was honored (and ranked #25) in the InformationWeek Elite 100 awards this week – as one of the most innovative uses of business technology in 2014. You can read more about the awards here.

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(If you haven’t heard about Cisco IT’s eStore, be sure to check out my recent write-up about eStore. You can also read the case study here, and read more from Adel du Toit who blogged about Cisco IT’s initiative here last June.)

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The Cisco IT eStore was also nominated as a finalist for a Consumerization of IT in the Enterprise (CITE) award. Stay tuned as the award winners will be announced at the CITE conference at the end of this month.

We are thrilled to see Cisco IT being recognized for it’s internal Cisco Prime Service Catalog deployment.  It’s a great testament to the innovative partnership between our product engineering teams and our internal IT organization.

That’s not all … This week at Interop Las Vegas, adjacent to the InformationWeek Elite 100 awards ceremony, was the announcement of the new Cisco Mobile Workplace Solution – where Cisco Prime Service Catalog serves as the unified IT storefront for mobility services (you can read a great overview of the new solution from Jonathan’s blog post here). We showcased a live demo of the award-winning Cisco IT internal implementation of the Cisco Prime Service Catalog: the Cisco IT eStore.

As enterprise IT organizations adopt and implement their mobility strategies, they are learning just how much their end users expect and need in today’s increasingly mobile environment. For example, they need a simple, easy-to-use, and automated solution for ordering all of the mobility and other workplace services an IT organization may offer – rather than having separate portals for requesting smartphones, tablets, mobile apps, desktop software, laptops, or BYOD services. A unified service catalog and single access point for all IT services increases workforce productivity, with a better employee experience and improved satisfaction with IT.

As Jonathan describes in the blog post linked above, organizations typically begin from a device-focused approach. IT often focuses on corporate-liable devices or employee owned devices, providing an easy way to onboard these devices and access basic services. Then, organizations progress to the application-focused phase, where the enterprise leverages mobile applications to provide productivity and empower employees.

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The third and final step in the enterprise mobility journey is experience-focused. After having fulfilled the initial device-focused and app-focused stages, organizations are becoming experience-focused and prioritizing service automation to improve the employee experience and provide an easy-to-use, automated self-service experience.

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My Week at CiscoLive! Melbourne 2014

Wow, what an amazing week in Melbourne!! With more than 4,600 attendees in person and 36,000 session views online, Cisco Live was the largest event we’ve ever held in the Australia-New Zealand region. It was my fifth Cisco Live overall and third in Melbourne, and what amazes me every year is the sheer passion and enthusiasm of everyone present. Those attending are really there to learn and wanted to hear what we had to say. Read More »

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Cisco IT’s Identity Services Engine Deployment: First Capabilities to Roll Out

Cisco IT is deploying Identity Services Engine (ISE) globally. ISE is a security policy management and control platform that automates and simplifies access control and security compliance for wired, wireless, and VPN connectivity. We’re running ISE 1.2 Patch 3 globally and evaluating Patch 5 for its guest networking enhancements. Over the next few months, I’d like to share some of our best practices and lessons learned as we continue our ISE deployment. Much of the background and deployment work before my blog can be found in this published article. Read More »

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Domani inizia qui (Tomorrow Starts Here) – Cisco Live Milan!

I arrived in Milan for the annual Cisco Live conference for networkers and was immediately excited by the buzz the change in host city generated (from London last year) as well as opportunity that all 7,000 attendees had to learn about connecting technology architecture with business architecture to better enable their businesses. From the keynote kickoff by Rob Lloyd all the way to the customer appreciation event featuring Dire Straits, the Milano Congressi was jumping! Read More »

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The Cisco IT Story: ITaaS with Cisco Prime Service Catalog

We had some exciting sessions featuring Cisco Prime Service Catalog at Cisco Live Milan a few weeks ago. In case you missed it, we featured two great customer case studies.

One of them was Steria, a multinational service provider headquartered in France who has deployed Cisco Prime Service Catalog and FlexPod for their cloud services and innovative Bring-Your-Own-Device (BYOD) solution: “Workplace on Command.” You can click here to download their Cisco Live presentation, and check out their written case study here.

The other customer we featured was a Fortune 100 enterprise: none other than our very own Cisco IT.  The Cisco Live presentation about their internal IT service catalog deployment (dubbed “eStore”) is here – you can also read a detailed case study write-up here.

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[Screenshot of eStore: the Cisco IT deployment of Cisco Prime Service Catalog]

Adel du Toit, who heads the Cisco eStore project, wrote a blog post about Cisco IT’s initiative here last June.  Led by Adel and her colleageues, the internal Cisco IT eStore has been rapidly evolving, and has been deployed for a variety of use cases, including BYOD, mobile apps, collaboration, communications, desktop services, employee onboarding, networking, data center computing, and much more.  Powered by Cisco Prime Service Catalog together with Cisco Process Orchestrator for automated service provisioning, the eStore is the “one stop shop” for all IT services within Cisco.

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[Cisco IT’s eStore: a unified IT service catalog for all internal tools, apps, and services]

Recently, the eStore upgraded to the latest version of Cisco Prime Service Catalog, version 10.0. The eStore has also rolled out a mobile user interface that allows Cisco employees to download mobile apps to increase productivity and reduce unproductive approval cycles.

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[The Cisco IT eStore mobile version]

 This has enabled Cisco IT to provide a consumer-oriented shopping experience for IT services to all our employees, not unlike their experience as consumers with Amazon.com and the Apple App Store.

Interested in learning more? Join us on February 26th at 11 am EST / 8 am PST to learn more about how Cisco IT is automating IT-as-a-Service via the eStore and Cisco Prime Service Catalog. You can register here: http://cs.co/6014eN9j.

And don’t forget to follow @CiscoUM and @CiscoIT for the latest updates.

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