Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, highlights Cisco’s transformation in the areas of communication and collaboration. Pervasive video has made communication and knowledge sharing extremely efficient and effective at Cisco. Both virtual events and the Integrated Workforce Experience (IWE) internal collaboration platform have been especially influential in enabling greater, more effective communication. Read More »
Tags: aaron chiles, CIO, Cisco, Cisco IT, cisco on cisco, coc-collaboration, collaboration, communication, information technology, iwe, Knowledge Sharing, pervasive video, Rebecca Jacoby, video, virtual events
The cloud battle lines have been drawn out over the past 2-3 years. Is your company getting your CRM from the public cloud? Most definitely! Does your IT shop use one site Service Desk tools or are they using a public cloud provider? Maybe. Did you click the button and put your music in the cloud. Probably.
Many 10’s of billions of enterprise CAPEX and OPEX dollars are spent on enterprise compute and the tools to manage and automate that. IT shops have a very difficult question: Do I invest in building my own private cloud, or do I leverage the public cloud? Many say that a well run private cloud can be cheaper, more secure, and more in tune with internal requirements. Private and Public clouds are vying for your spend and mind share. Who will this battle? How much of a war is this?
Let’s understand that management and automation software has become just as important as your hardware selection as the key ingredient in your compute strategy. This is a war over close to 100B dollars of enterprise and service provide spend.
There is indeed a 3rd player in this war: a company and a service offer that is both pragmatic and in a leadership position. I personally spent close to 6 years in the managed services business earlier in my career and every lesson I learned in managing on-premise, hosted, and private infrastructure for clients all pointed to the most pragmatic approach for how to address client needs: Customer Choice.
News Flash: CSC has selected and is deploying Cisco’s Intelligent Automation for Cloud as the cloud automation engine behind their on-premise private and public cloud offering running on VCE vBlock technology. This is a significant market statement about where infrastructure as a service is going and how to get there. Leveraging the lessons from Cisco IT usage of Intelligent Automation for Cloud (self service, catalog and orchestration) for private cloud management and automation and all the knowledge based best practices that our business unit has harvested over the past 10+ years of experience in automation in public and private clouds, CSC and Cisco and have joined forces in the war. Many other service providers are as well.
If you would like the benefit of a private cloud, but want someone else to operate it, give CSC a call. It will be an intelligent choice for Intelligent Automation from Cisco.
Tags: Cisco CloudVerse, Cisco Intelligent Automation for Cloud, Cisco IT, intelligent automation, orchestration, private cloud, Public Cloud
World IPv6 Launch is just around the corner. By June 6, 2012, web companies, major ISPs, and home networking equipment manufacturers are coming together to permanently enable IPv6 for their products and services. Cisco is among them, participating in this global IPv6 launch both as a website operator and leading network solutions provider. As a web company, we’ll be making www.cisco.com permanently IPv6 accessible starting on June 6. Here’s a view into how Cisco IT has been preparing our IPv6 web presence.
The enterprise journey toward IPv6 started almost a decade ago, and the focus on our web presence started a couple of years ago when the Cisco IT team built a small-scale, parallel IPv6 environment in a sandbox network that was used to host static content. We used the domain name www.ipv6.cisco.com, knowing that few people would visit the site. It gave us a chance to get our feet wet with IPv6 while minimizing the risk should something go wrong.
Fast forward to June 8, 2011 and World IPv6 Day when many website operators globally enabled IPv6 access to their production sites and services as part of a 24-hour “test run.” Cisco made www.cisco.com IPv6 accessible on that day. The outcome was a success, and gave all the participants confidence that IPv6 was truly production ready. World IPv6 Day was also a valuable learning opportunity for Cisco IT to better understand what it would take to permanently IPv6-enable our website.
In the year since that test run, our focus has been on preparing for the World IPv6 Launch. The big difference in planning for this launch stems from “the turn it on and leave it on” objective. To leave IPv6 on permanently demands production quality, and production quality demands readiness. Readiness started for us several months ago when we first sought support for World IPv6 Launch from IT and business leaders. Based on our experiences with World IPv6 Day, we knew that planning and delivery would require collaboration across most of the IT organization. So the first step was buy-in at the CIO level to help ensure that all needed teams were at the table.
Next, we turned our attention toward architecture and design. Our primary goals were to:
- Leverage the existing production network infrastructure investment and avoid costs of parallel networks.
- Ensure production quality and the ability to maintain service levels for www.cisco.com.
The design we chose centers on a reverse proxy model using the Cisco Application Control Engine (ACE). Incoming IPv6 sessions are proxied by the ACE to the existing web tier using IPv4. The network upstream of the ACE is dual stacked, including existing ISP connections.
With the design in place, our attention shifted to network hardware, software, service provider, and application readiness. We performed an assessment using the IPv6 Device Readiness Assessment service to determine whether existing devices in our DMZ and data center networks were capable of supporting IPv6. The assessment showed that existing hardware was capable of supporting IPv6, but software upgrades were required on some platforms. In parallel, we assessed our ISP partners and their ability to dual stack existing connections, as well as our content delivery network provider’s ability to accelerate content delivery for www.cisco.com over IPv6. Based on our experience with World IPv6 Day, we felt comfortable that existing applications and services residing behind the www.cisco.com domain name were compatible with IPv6. The only application that required slight modification was our web analytics system that tracks site usage for www.cisco.com and uses source IP address as a data point. We found that the system vendor supported IPv6 in the product, and we made minor configuration changes to accommodate IPv6 source addresses.
Operational readiness followed, which is a critical stage given the need to maintain production levels of service. With service assurance being top of mind, we enhanced our network management systems to support network, device, and application monitoring over IPv6. We also put together a training program to ensure that everyone, from the front line help desk to network engineers, had the IPv6 knowledge and skills appropriate for their role.
And finally we reached system-level testing, which is where we’re at today. End-to-end testing is under way with QA engineers performing functional and performance checks. Our last test will be a “final practice run” when we temporarily advertise an AAAA DNS record for a couple of hours and validate that everything works end to end in our production environment, including our content delivery network and ISP services.
Next stop? June 6, 2012 00:00 UTC.
Tags: Cisco IT, cisco on cisco, coc-borderless-networks, IPv6, World IPv6 Launch
Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, explores how Cisco has made the connected experience a reality for employees, customers, and partners — enabling constituents to work from any device they choose and freely access their required services and applications.
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Tags: aaron chiles, anyconnect, anydevice, business of it, CIO, Cisco, Cisco IT, cisco on cisco, coc-business-of-it, connected experince, Rebecca Jacoby, vdi, virtual experience, vxi
Rebecca Jacoby, Senior Vice President and Chief Information Officer, introduces a series of technology responses that Cisco has made to accommodate major market trends, including sustainable productivity, globalization, and the consumerization of IT. The responses involved unifying the business and technology architectures at Cisco to help create strategies around collaboration, widespread virtualization, and mobility. These efforts have resulted in immersive collaboration, Cisco’s cloud, and the connected experience, respectively. Read More »
Tags: aaron chiles, architectures, business transformation, CIO, Cisco IT, cisco on cisco, cloud, coc-business-of-it, collaboration, connected experience, Consumerization