We are hearing so much about Agile and Fast IT at present and so I wanted to share an example of a key Agile concept in action within Cisco IT – that of ‘Minimum Viable Product’ (MVP). This simple yet powerful concept empowers you to get your product out into the marketplace as quickly as possible with only the essential feature sets. From here, you can gain experience, hear what your users have to say and assess your next steps. Read More »
Cisco IT is excited to be hosting its third Data Center Day in Allen, Texas this year on April 14th. Last September, Data Center Day was attended by 144 customers from 75 companies. With registration now open this event is expected to fill up fast! Read More »
Change happens either with us, by us or to us. Especially during the 3 Day IT Management Track at Cisco Live in Milan. We heard many things about leadership, disruption, change and innovation, and why it is the most important for leaders to listen, while sending the right signals to the audience. As Kevin Murray from the Good Relationship group stated: “People are afraid of ‘change’ but love to ‘innovate’ – so tell me the difference between ’change’ and ‘innovation’ – there is none!” If 60% of the companies’ assets are intangible, representing USD 35 trillion in total, leaders can really make a difference by valuing the people around them. Read More »
I’d like to give you an inside look at our Allen Data Center and go over how Cisco IT is adopting new technologies and capabilities while at the same time running the business. I’ll answer your top of mind questions and cover topics such as: Read More »
The contact center is the front line for handling customer inquiries. Corporations large and small understand that it’s important to respond to inquiries quickly and effectively. A lot of money is budgeted for customer care departments to meet this growing need and respond via one or more customer contact channels. As evidenced by many stories in the news recently, one small, wrong move and your company could end up on the wrong side of a social media story gone viral. How many times have you heard of someone tweeting about being stuck in a plane on the runway for a few hours? It can make the nightly news and stir up bad publicity for the airline, potentially resulting in customer service headaches for months or years to come.
Many variables affect a contact center ecosystem including the underlying technology, staffing resources, real estate, etc. If your corporate contact center infrastructure is transforming or needs to transform, here are ten top issues you should consider: Read More »