As organizations seek ways to maintain real-time connections with their workforce and customers in an increasingly digital and mobile-centered world, the growth of mobile cloud will be a major force in shaping the business landscape and future tech decisions. The first blog post in this series, by Padmasree Warrior, explores how the convergence of mobility and cloud will deliver unprecedented transformation for all organizations. The second blog post in this series, by Sujai Hajela, answers the question of what mobile cloud really is and how it continues to provide new business opportunities. In the third post, Joe Cozzolino looks at what mobile cloud means for service providers and enterprises. In the fourth blog, Michael Fuhrman discusses the need for end-to-end security in a mobile cloud environment. And finally, this post will discuss actions that CXOs should take concerning cloud technology.
Our recent mobility landscape study showed that organizations are looking for ways to maintain real-time connections with their workforce and customers in an increasingly digital and mobile-centered world. The growth of mobile cloud is a major force in shaping the business landscape and future tech decisions. This blog series explores how the convergence of mobility and cloud will deliver unprecedented transformation for all organizations.
In this final post, Hans Hwang outlines two case studies where clients have used the reach of mobile cloud to improve customer interactions using real-time technology and results and speaks directly to business leaders on how to achieve the results they desire from mobile cloud technology.
In this series, we have covered a lot about what mobile cloud is and its capabilities, but can mobile cloud give you a return on your investment? As a Services leader, I see a lot of opportunity for you to get going with mobile cloud as a differentiator for your business. I’d like to close by talking about business outcomes. What is it you’d like to achieve? Increased efficiency? Reduced operating expenses? More revenue? A better experience for your customers? Or is it all of the above?
Let’s face it: your customers and your boss don’t care what particular technology you use to deliver results. They only care that you get there fast with minimal risk – and without extra funding. Investing in mobile cloud could be just your ticket, so let’s talk about business outcomes.
Cisco’s vision is for an OpenStack-based Intercloud that allows organizations and users to combine and move high-value workloads – including data and applications – across different public or private clouds as needed. Doing so easily and securely, while maintaining essential network and security policies as well as full compliance with local data sovereignty laws, is critical.
Metacloud deploys, operates and manages OpenStack-based production-ready private clouds in any customer data center. Together, Cisco and Metacloud will enable the creation of hybrid cloud environments that combine service provider public cloud deployments with remotely-managed OpenStack private clouds. Bottom line for customers: More agility for less money.
Our customers and partners see the value proposition clearly and have rallied around Cisco’s Intercloud vision and strategy over the last year. Many leading companies are working with us in the adoption of the Intercloud. Among them, key service providers and cloud providers, as well as important technology partners, including Dimension Data, Johnson Controls, NetApp, Red Hat, Sungard, Telstra, and VCE.
Metacloud will become a critical part of our Cloud Services portfolio under the leadership of Faiyaz Shahpurwala.
In an increasingly digital, mobile and connected world, organizations need new ways to maintain real-time contact with their employees, customers and partners. And mobile cloud will be a major force enabling these ubiquitous connections and reshaping the business landscape. The first post in this series, by Padmasree Warrior, explores how the convergence of mobility and cloud will deliver unprecedented transformation for all organizations. In the second post, Sujai Hajela answers the question, “What exactly is mobile cloud?” In this post, Joe Cozzolino looks at what mobile cloud means for service providers and enterprises.
Be sure to listen to a new Future of Mobility podcast featuring Cisco’s Joe Cozzolino and Sujai Hajela about the power of mobile cloud. Download or listen via iTunes.
The value of mobile cloud is embodied in our 21st century nomadic, hyper-mobile lives. We no longer think in terms of boundaries – between home and office, between laptop, smart phone and an ever-expanding array of devices. We have no patience for latency. Our offices are wherever we are at the moment we need to connect with a colleague or customer, and the device we use is whatever is at hand. Making that happen is no mean feat for mobile service providers.
Imagine having the power of your office in the palm of your hand no matter where you are. Your business applications, your files, directories and chat logs. Everything when you need it, where you need it. It won’t matter what device you’re using or what type of network you’re on. You will move seamlessly from 3G to 4G to WiFi.
So there you are at the airport, waiting for your flight and you get a call from an important customer. She wants to review the past month’s reports with you, share a file and bring in some colleagues via TelePresence. It has to be now, it has to be secure – and you have to board your plane.
To verify that eLoyalty would be able to deliver on the promises of Cisco Powered services, they had to achieve certifications and pass a third-party audit. “It’s important that we’re enterprise-grade. That audit allowed us to get to that point.”
Bird described several of the complications involved in the integration of technology: multi-tenancy, permissions-based clouds, security, self-administration. “These things become a big deal,” he said. “Having Cisco on the back end enables us to not have to worry about the core.”
Bird also talked about the value of the Cisco Intercloud to eLoyalty. “There are a lot of disparate clouds out there. But imagine trying to take your data from one cloud and move it to the next. It’s very difficult to do, because when you look at clouds, you end up getting hooked into them, just like if you were to buy premise gear.
“What Cisco has been starting to enable to happen is the idea of creating a fabric between the clouds that allows me to migrate data. When somebody gets on my platform, they have the ability to go and leverage Cisco in other places. So they have a different level of confidence.”
Cisco’s partner ecosystem also plays an important role to eLoyalty. “Even though I’ve got Cisco at the core, I still have all of these peripheral, secondary, tertiary applications to make seamless and ubiquitous. But I’m not going to build my own WFN and QM. I’m not going to develop my own CTI integration. I’m using that entire ecosystem that Cisco has paved the way for.
“My value is that I bring them all together.”
You can learn more about how providers are addressing the need for enterprise class services in the latest edition of Unleashing IT.
Financial Services firms are being challenged and forced to change the way that their applications, information, content, compute, storage, and network resources are deployed and consumed. It is a multi-dimensional issue that is forcing financial services firms to change of how IT is delivered. They are beginning to look for ways to stretch their data centers, as they often need more compute and storage capacity than their own facilities provide, especially during those peak high-demand times. The move is toward the service delivery of IT through cloud computing, a dynamic and service-oriented delivery paradigm that organizes and allocates IT-enabled services to meet business demand as needed.
Challenges With Financial Services IT Delivery
Data centers are costly to build and operate, but there are times when you need more resources. Cisco’s InterCloud solution lets banks create a hybrid cloud to extend their data center and cloud capacity when needed. Through InterCloud, banks can store more data and have more computing power, operating just as if it were in an on-premises data center. InterCloud could also be used to augment current big data and risk/analytics environments that banks have deployed in recent years. In many cases, additional compute capacity is needed only for a short time in order to run certain risk models or to provide additional reporting for regulatory requirements. Read More »