To verify that eLoyalty would be able to deliver on the promises of Cisco Powered services, they had to achieve certifications and pass a third-party audit. “It’s important that we’re enterprise-grade. That audit allowed us to get to that point.”
Bird described several of the complications involved in the integration of technology: multi-tenancy, permissions-based clouds, security, self-administration. “These things become a big deal,” he said. “Having Cisco on the back end enables us to not have to worry about the core.”
Bird also talked about the value of the Cisco Intercloud to eLoyalty. “There are a lot of disparate clouds out there. But imagine trying to take your data from one cloud and move it to the next. It’s very difficult to do, because when you look at clouds, you end up getting hooked into them, just like if you were to buy premise gear.
“What Cisco has been starting to enable to happen is the idea of creating a fabric between the clouds that allows me to migrate data. When somebody gets on my platform, they have the ability to go and leverage Cisco in other places. So they have a different level of confidence.”
Cisco’s partner ecosystem also plays an important role to eLoyalty. “Even though I’ve got Cisco at the core, I still have all of these peripheral, secondary, tertiary applications to make seamless and ubiquitous. But I’m not going to build my own WFN and QM. I’m not going to develop my own CTI integration. I’m using that entire ecosystem that Cisco has paved the way for.
“My value is that I bring them all together.”
You can learn more about how providers are addressing the need for enterprise class services in the latest edition of Unleashing IT.
Financial Services firms are being challenged and forced to change the way that their applications, information, content, compute, storage, and network resources are deployed and consumed. It is a multi-dimensional issue that is forcing financial services firms to change of how IT is delivered. They are beginning to look for ways to stretch their data centers, as they often need more compute and storage capacity than their own facilities provide, especially during those peak high-demand times. The move is toward the service delivery of IT through cloud computing, a dynamic and service-oriented delivery paradigm that organizes and allocates IT-enabled services to meet business demand as needed.
Challenges With Financial Services IT Delivery
Data centers are costly to build and operate, but there are times when you need more resources. Cisco’s InterCloud solution lets banks create a hybrid cloud to extend their data center and cloud capacity when needed. Through InterCloud, banks can store more data and have more computing power, operating just as if it were in an on-premises data center. InterCloud could also be used to augment current big data and risk/analytics environments that banks have deployed in recent years. In many cases, additional compute capacity is needed only for a short time in order to run certain risk models or to provide additional reporting for regulatory requirements. Read More »
This year’s Cisco Live! was tremendous, with 25,000 attendees on-site and another 200,000 attending virtually. There was a lot of excitement around all things cloud, from how the Internet of Everything will change the way we live, to the role of the Intercloud in forming a seamless fabric between the world of many clouds.
During the show, I spent time with six of our partners who offer Cisco Powered cloud and managed services. In this series of blogs, I’ll introduce you to each of them and what they shared with me about the future of cloud. Each of them had a different perspective, but all of them agreed: the cloud represents an incredible opportunity for businesses around the world.
Here are some of the highlights I’ll share in upcoming blogs:
Part 2: Chris Kemmerer, Director, Mobility Solutions, Verizon, shared that part of Verizon’s mission is to bring together the pieces needed to unlock the value of the Internet of Everything for their customers. “The Internet of Everything has deep meaning to us as everything becomes connected, whether it’s business to business, people to people, people to machines, or machines to machines. When you have all these things exchanging data, you can improve the way enterprises interact with each other, how consumers interact with enterprises, by leveraging all that connectivity.” He also shared how Verizon adds value to cloud services by layering applications on the underlying architecture.
Part 3: The importance of transparency in the high performance cloud was described by Dusten Tornow, Director of Infrastructure Products, from OneNeck IT Solutions. “When we decided to build out our cloud infrastructure, we knew that we wanted to align with enterprise vendors like Cisco because their technologies resonate with our customers as being high performance. They recognize that if they were to go out and build their own cloud, it would likely look and feel a lot like what we’ve built. Being able to be transparent with what our equipment is made out of and built upon is a huge advantage for us.”
Part 5: The value of integration to cloud services was another important topic at Cisco Live! For Chris Ludwig, SVP GTM Cloud and Hosted Solutions from NWN Corporation, applications integrated with on-premises equipment still have to work when migrated to cloud. “That was something we did a lot of research on, to make sure that all of the third party companies that we work with on-premises are going to work in the cloud. We certainly look to Cisco for guidance. It’s very helpful knowing that if they’re part of the ecosystem, we know that they are going to be a good partner.”
Part 6: Steve Harris, Senior Vice President, National Alliances at Peak 10, echoed the value of a partner ecosystem. “Today it takes an ecosystem to deliver the business outcome that clients are looking for. We’ve gone beyond the point where clients are just interested in the technology. They want the technology to provide a business outcome for them. Being able to provide that seamless solution with the Cisco ecosystem of partners is incredibly important.”
Part 7: Finally, I spoke with Andy Bird, Executive Director, Product Management and Development at eLoyalty, a TeleTech Company. He expressed his excitement about Cisco’s Intercloud Fabric. “Imagine trying to take your data from one cloud and move it to the next. It’s very difficult to do, because when you look at clouds, you end up getting hooked into them, just like if you were to buy premise gear. What Cisco has been starting to enable to happen is the idea of creating a fabric between the clouds that allows me to migrate data. When somebody gets on my platform, they have the ability to go and leverage Cisco in other places. So they have a different level of confidence.”
According to GigaOM, the use of cloud-based resources will be what’s “next” for IT in preparation for an in-depth look at the infrastructure that will drive the next decade of application development.
At the recent Structure event, GigaOM tapped into the minds of cloud-technology industry leaders, seeking insight into the “Top 5 Questions for the Titans of Cloud.”
In this post, Gee Rittenhouse, Vice President/General Manager, Cloud and Virtualization Group at Cisco, provides answers and insight on cloud infrastructure, exchange, data security and more.
Top Cloud Question #1: “When will all the major clouds support the same set of APIs?”
Today, there is a three-horse race between two proprietary APIs (Amazon Web Services and VMware’s vCloud API) and one open API (OpenStack). For now, the two proprietary APIs will continue to be the dominant players, leveraging their large public cloud (in the case of AWS) and private cloud (in the case of VMware) deployments.
But, as an increasing number of service providers and enterprises adopt and deploy OpenStack cloud solutions across both public and private models, the balance will shift, more than likely over the next two to four years.
Cisco’s approach is different from other, more infrastructure-centric public cloud offers. We believe that the open API model OpenStack will eventually be the dominant cloud API model and will ultimately become the de-facto standard.
Looking to the future beyond just a hybrid cloud conversation toward the Intercloud, an interconnected global cloud of clouds, built with a commitment to open standards and based on OpenStack, will feature APIs to connect any cloud or hypervisor to any other cloud or hypervisor.
With organizations all over the world striving to make lasting connections with both their workforce and customers, mobile communications have fundamentally changed the way business works. And when you factor in the added influence of cloud computing, an exciting collision of technology -- known as the mobile cloud – has emerged as a major factor in significantly increasing the overall value of mobility.
Mobile-Cloud Accelerates the Pace of Change: Blog by Padmasree Warrior
Do you find yourself wondering what are the possibilities that mobile cloud brings to the business world and how can we use what we already know to realize them?
In part one of a riveting new blog series, Cisco Chief Technology & Strategy Officer Padmasree Warrior answers these questions and dives even deeper into the growth of mobile cloud and how businesses in any vertical stand to benefit.
The Growth of Mobile Cloud
The growth of mobile cloud will be a major force in shaping the business landscape and future tech decisions. Already, mobile cloud has been a huge factor in the momentum behind the progress of the Internet of Everything. The dissemination of “Big Data” across an exploding number of mobile devices (more than 10 billion mobile-ready devices in play by 2018) is just one example.
For a visual perspective and numbers-rich look at why the Internet of Everything has the potential to grow corporate profits by more than 20% by 2022, take a look at the Pace of Change SlideShare.
Cloud World Forum:Nick Earle, Senior Vice President of Worldwide Services Sales and Channels at Cisco will be giving a keynote at Cloud World Forum (London, UK) on June 17th at 16:30. His masterclass address will discuss how you can align your strategy and business for success using cloud.
[Podcast] Hybrid Cloud – Different Clouds for Different Needs - Fabio Gori, Director of Worldwide Cloud Marketing at Cisco provides answers to big questions: As cloud gives an opportunity to businesses to buy services externally – how is cloud impacting your customers? Do you see hybrid cloud as where the world is going? What benefits does it bring? And how does Cisco connect all of these clouds? Fabio also tells us everything about Intercloud and Cisco investment on it. Listen to the podcast.