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Public Safety Series: EOCs Harness Video to Improve Emergency Response

Last month, I had the opportunity to speak with PoliceOne about how Cisco solutions are helping to improve public safety in an area most people aren’t aware of: emergency operations centers. Emergency operations centers, or EOCs, are the center of disaster response efforts, helping to coordinate the first responders and distribute information to decision-makers in a chaotic emergency situation. EOCs facilitate communication across agencies to allow for coordinated efforts. And in an emergency situation, which is hectic and can be confusing, the clear communication and up-to-date information an EOC providers is vital to helping mitigate the disaster.

Since speed, accuracy and collaboration are all crucial to an EOC’s mission, the centers are constantly investing in new technologies to help them improve in these areas. In more recent years, one of the most effective collaboration technologies EOCs have harnesses is video. Why video? Video improves data gathering, which leads to more increased situational awareness, which ultimately allows for a more coordinated response.

The types of video systems vary. Digital signage, for one example, can be used to display information such as television streams, maps or graphs on a large screen visible by all in the EOC. This type of video system also can function as a display for group videoconference that allows agencies on the local, state and federal level to coordinate quickly and clearly.

A video collaboration tool like Cisco WebEx enables users to share the information on their computer screen while engaging in desktop-quality video chat, and Cisco TelePresence allows for high-quality online face-to-face conferencing. Using these technologies helps build relationships and ensure communication is clearer, as body language can be interpreted and expressions shared.

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Public Safety Series: How the City of McAllen Transformed their Judicial Process with Video Solutions

In my last blog post in the Public Safety Series, I discussed how police forces could use video technologies to improve their training programs. In addition to training, there are numerous other ways that law enforcement agencies can utilize video solutions to both operate more efficiently as a department and improve officers’ ability to protect their community. Today, I want to share with you a real-life example of how one government agency is using video solutions to make tangible changes in how the judicial process in their city works.

The City of McAllen, located in the Rio Grande Valley of Texas, is increasingly turning to innovative technology solutions to improve the city’s operations. As a smaller city with limited personnel and resource, McAllen realized that technology can help them operate at a high level and continue to provide excellent service to its residents. Previously, the city had deployed Cisco Call Manager as a solution to its formerly fragmented phone system, which helped simplify and management of its phone system and save money.

Next, the city turned its sights to exploring more efficient ways to connect court activities with police departments and officers in the field. It had always been difficult to obtain warrants from off-duty judges, wasting time and adding unnecessary roadblocks in the judicial process. McAllen hoped that with video solutions, police officers could connect with the city’s judges and receive paperwork for a warrant immediately.

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How IoE Helps the Navy Connect the Open Ocean

The Internet of Everything will have far-reaching effects in a multitude of industries over the next few years. There will be an estimated 50 billion devices and objects connected to the internet by 2020. The movement toward an increasingly connected world is already transforming operations in the retail, finance and healthcare industries. The government is also seeking ways to harness the potential benefits of IoE, and one sector that anticipates gaining significant operational benefits from IoE is defense.

My colleague Cindy DeCarlo gave an excellent overview of how IoE is facilitating the vision of net-centric warfare. Mike Hodge further highlighted this transformation, emphasizing the benefits IoE can bring specifically to new smart and connected bases around the world. Today, I want to dig a little deeper and call attention to one branch of the military that is taking advantage of IoE to operate more efficiently and increase operational success in multiple areas: the Navy.

IoE enables the Navy to use technology to increase automation, improve multi-tasking, reduce workload and enhance effectiveness in four main areas: Read More »

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Video Interpretation Solutions Help Ensure Equality in the Justice System

While I was thinking about the topic of my second post in the court series leading up to the CTC conference in September, I came across an interesting news article. The state of California just announced that it will now provide court interpreters for free in all court cases. In the past, the state – along with many others – has only provided interpretation services in criminal cases. However, ensuring that everyone understands what is going on in the courtroom, no matter the case, is critical to making sure justice is dispensed fairly, efficiently and accurately. This means that court interpretation services are a crucial part of the justice system.

While this move by California is great, it is a bit behind the times. Back in 2010, the Department of Justice issued guidance on the issue of interpreters within the judicial system, noting that a particular concern was, “limiting the types of proceedings for which qualified interpreter services are provided by the court.” The letter went on to state: “Some courts only provide competent interpreter assistance in limited categories of cases, such as in criminal, termination of parental rights, or domestic violence proceedings. DOJ, however, views access to all court proceedings as critical.” This means that all states have had five years to expand their court translation services to cover all types of cases, in accordance with the Department of Justice’s standards.

However, states have been slow to take on this expansion, largely due to the high costs. California, for example, has the nation’s largest court system, spread out across a huge state. They also have about seven million residents with limited English proficiency, who speak over 200 different languages. The cost to provide translators in those locations for these residents is huge; in 2010, California spent nearly $93 million on court interpretation services. So in order to reconcile the challenge of fixed budgets with the increased demand for interpreters, state and local governments need to rethink their manual processes for deploying these services and look toward technology instead.

One major way to reduce the cost of providing interpreters and ensure that all citizens participate in a fair and balanced judicial process is using video services. To address the rising demand for interpreters and to help streamline court procedures, Cisco has developed a Connected Justice™ Video Interpretation solution (CJVI). CJVI allows interpreters to virtually join court proceedings using the high-quality video and audio features of Cisco® Unified Communications Manager and Cisco TelePresence® end-points. Read More »

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Security Is a Top Priority for Feds and Should Be Moving Forward

It’s no secret that security is top priority for the federal government. It seems like every week we are hearing about a new threat, hack, or breach that has hit an agency. In just the past few weeks, we’ve heard about significant breaches that have resulted in both citizen and federal employee information being compromised.

Obviously, these kinds of attacks are putting agencies on alert. This is especially important as organizations continue to embrace new technologies and polices to improve operations and efficiency. As technology investments bring great new capabilities to government, it’s imperative that IT managers design security in from the very beginning.

I recently discussed this topic in an article published in Federal Times. The article explored how the Internet of Things (IoT) and Internet of Everything (IoE) need cybersecurity protection. In addition to a projected $4.6 trillion in value for global public sector by 2022, the enhanced connectivity offered by IoE technologies also creates an increased need for network security. For example, while BYOD programs are tremendously valuable, these initiatives also create a larger surface area for potential attacks by adding devices to the networks.

With billions of devices expected become connected over the next five years, it’s important that agencies have a plan in place to address their security needs. In general, agencies should focus their efforts on creating a cybersecurity strategy that is visibility-driven, threat-focused and platform-based. As more individuals and devices need network access, having real-time visibility becomes even more critical to gaining insight on surrounding threats and identifying system vulnerabilities. Also, presuming the network has already been breached it can help agencies be more proactive their approach. And lastly, a platform-based approach will provide scalability and flexibility required to address a variety of threats and reduce complexity through centralized management.

The number of ways IoE can make our lives better and our organizations more efficient depends mainly on our ability to think of new ways to use the technology. If we can be confident in the security of IoE, we can be confident developing more applications for it. All organizations should be in a position to ask, “Now that I am confident with my protection, what new things can I develop to save money or time and delight my users?”

Take a look at the Federal Times article for more insights around IoE and cybersecurity, and check out this white paper to learn more about IoE’s impact on public sector.

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