It’s hard to believe but it’s ten months since I first blogged on Cisco Domain TenSM, which is Cisco Service’s framework to guide you on your path to data center and cloud transformation. I’ve now covered all ten domains of this concise and powerful model. I’ll now collect all articles -- including my most Cisco Domain Ten article around the breadth of SDN adoption challenges -- into this one article as a useful summary. So forgive the brevity and please do dive into the links/URLs for more information if indeed you missed these articles first time. And if you’ve read every article and watched our VoDs, please do let me know what you thought of the series -- oh, and thanks!
Going back, now, I started in December 2012, with our launch of Cisco Domain Ten, where I set the focus for my series of articles as cloud transformation. Let me summarize each article with (and for those that know me you’ll know this is a struggle ) just one sentence with the key message from each blog/domain.
In my first SDN blog, I asserted that “Services” -- that is technical support, professional and consultancy services -- are the missing “S” in the SDN debate. I’d now like to apply our Cisco Domain TenSM framework “in anger” to examine in more detail the impacts that SDN may have on your IT services and operations. While come of our competitors will only talk about the network switches and new device protocols, l’ll show how it’s not just the network switches that you should be concerned with: your SDN and Cisco ONE journey could involve impacts across multiple “domains”.
As I bogged about Cisco Domain Ten this past year, I’ve positioned it as a mechanism to help you on your data center journey. Let me now extend that use -- SDN after all is more than just a data center technology play. My experience with Cisco Domain Ten over the past year has helped me realize that it is, in fact, an excellent framework for considering impacts to more general IT services, and not just to the data center . I’ll also illustrate my case with both service provider and enterprise/business/public sector examples.
The following diagram summarizes the areas impacted -- let’s discuss each one.
Since around the turn of the year, specific to each region of the world, we in Cisco Services have established magazines (available in both printed and online formats) to bring you help and guidance on the challenges and opportunities of new technology adoption, evolution and maintenance, across all areas of Cisco technology. If you’ve read my blogs on Data Center and Cloud adoption challenges, you’ll know that such opportunities and challenges are my passion, so I personally find these new magazines, and their perspectives from a range of Cisco writers including senior executives, very interesting.
Cisco Services Magazines
In line with the way our customers’ challenges vary across the world, we produce different magazines for:
The Americas - “Services Perspectives” -- Register and read here for Services Perspectives.
Asia Pacific, Japan and China (APJC) -- “Services Discovery” -- Register and read here for Services Discovery.
Europe, the Middle East, Africa and Russia (EMEAR) -- “Services Dynamics” -- Register and read here for Services Dynamics.
In each case, you can eother subscribe online, request a printed copy, or do both!
And in the EMEAR Services Dynamics magazine, we also discussed Cisco Domain Ten, Cisco Services framework for data center and cloud transformation.
As I say above, these are not simply magazines for data center and cloud, I’ve simply highlighted a few articles above that most relevant to my interests and this subject of this particular Cisco Data Center blog. So whatever your interests and location, we have well designed and insightful magazines for you! And we hope you enjoy and learn from them!
Operational process and governance, as I discussed last month, is “Domain 10″ in the Cisco Domain Ten(SM) model for data center transformation. It’s so important in my opinion, and so often disregarded or de-prioritised when planning and executing data center transformation, that I’ll cover it twice!
Domain Ten: Process and Governance aka Operations Management
Last time, I discussed some of the “Process and Governance” questions that may- indeed should -- be on your mind when planning data center changes. While you may think of Cisco Services as primarily an architecture and design specialist organization, I hope my Cisco Domain Ten blogs series has shown you we can help you with a lot more than infrastructure design.
In fact, recently, we revised our data center operations management services that we offer to help customers like you accelerate operational success with the new technologies and solutions that they are deploying. We’ve consolidated the best of our service provider and enterprise operations management service offerings, including ITIL focus, together with our internal experience in running “Cisco on Cisco” – resulting in what we now call Cisco Data Center Services for Operations Enablement, illustrated below.
Having been part of the team who developed the Cisco Cloud Enablement Services, our professional services to help customers enable and adopt cloud computing, I was absolutely delighted watching the CiscoLive! keynote yesterday to hear Padmasree Warrior announce the results of the March 2013 IDC market research study that showed Cisco come out on top for cloud professional services [Source: “2013 U.S. Professional Services Opportunities Related to Cloud Services”, IDC Doc # 239862, March 2013].
In this survey, as the chart below shows (reproduced with the kind permission of IDC), respondents indicated that Cisco professional services were used most often across all of the three cloud categories that IDC measured: cloud applications, cloud application platforms, and cloud infrastructure. Ahead of Accenture, Microsoft, IBM, Oracle/Sun, HP and others.