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Track the Customer Journey with Cisco Context Service

I was on a weeklong business trip to London last month, and as I made my way to purchase a ticket for Heathrow Express train, I realized that I had left my corporate credit card at home. It was close to midnight in London, and Heathrow Express was the perfect option because I was going to stay at Hilton Paddington.

I reached the hotel rather quickly and, like always, thought to myself, “Why don’t we have something like Heathrow Express in New York?” At check-in, I offered my personal credit card and within seconds of the swipe, I received a text message from my bank:


I responded in affirmative and received a confirmation. I was very impressed that my bank was looking after me. Read More »

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Cisco Unified Communications 9.0 In the Cloud

“But didn’t you just release Cisco UC 9.0?”

I have heard this often since Oct 16 when we announced Cisco Unified Communications Release 9.0 “in the cloud”, or more specifically in Cisco Hosted Collaboration Solution (HCS). The question has led to positive discussions around Cisco’s focus on providing customers their choice of deployment model without compromise.

Cloud collaboration is an integral part of Cisco’s Collaboration strategy. We are committed to delivering feature parity for Cisco Unified Communications on premises and in the cloud. After a new Cisco UC release is made available for on premises deployment, then within Read More »

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