Cisco Consulting Services
When Clicks Meet Bricks: the Future of the Retail Store
3 min read
Today’s retailers face a hard truth: their customers have embraced digital technologies faster than they have. But I believe that retailers have an opportunity to elevate the shopping experience in...
IoE Can Help Banks Restore Trust and Close the Value Gap with Customers
2 min read
“Let the buyer beware” is a sentiment that dates back well before consumer protection and truth-in-advertising laws. Yet, the issue of trust continues to permeate all areas of society today....
A Retail Revolution: The Digital Generation Is Changing the Way We Work, Live, Play, Learn, and Shop
3 min read
Retailers once had a pretty clear idea of who shopped where and how they did it. After all, there were not that many options available for shoppers. Consumers would see...
Real-Time Analytics Can Make the “Last Checkout Line” a Reality—and Drive Bottom-Line Gains for Retailers
3 min read
As retailers compete for consumers’ attention—and purchases—they are always looking for ways to deliver a better shopping experience that will make customers want to come back to the store, again and again. A good starting point is to eliminate some of the common frustrations of the shopping experience, such as long checkout lines. Cisco’s new […]
In Emerging and Developed Markets Alike, Banking Customers Demand IoE-Driven Services
2 min read
Around the world, banking customers express similar frustrations: they believe the value they receive from their banks is declining, at a time when their trust in those banks already has...
IoE Can Help Banks Regain Customer Trust by Delivering Better Advice and Mobile Services
3 min read
In years past, a visit to the neighborhood bank branch often featured face-to-face meetings with a trusted advisor who would guide customers through their most challenging financial journeys — often...
The Advice Advantage: How Banks Can Close the ‘Value Gap’ and Regain Customer Trust
2 min read
Today’s banking consumers are used to experiences that reflect their likes, dislikes, past histories, and even their future plans. But not always from their banks. These kinds of interactions are...
Fast IT: Capturing True Value for the Digital Enterprise
2 min read
Today’s CIOs lead in a world where rapid innovation is the key to success and disruption is a constant threat. Now, more than ever, technology is one of the biggest drivers of achieving successful business outcomes. In this new era of Internet of Everything (IoE) computing, CIOs are being called upon to streamline and optimize […]
The Hyper-Relevant Retailer: From Dark Assets to Dynamic Processes
3 min read
As I was walking the aisles at the National Retail Federation “Big Show” in New York last week, I was impressed with the myriad of connected, smart solutions now available to retailers. Augmented reality, data analytics, video-enabled in-store robots and warehouse drones, you name it, it was there. I’m just as dazzled as everyone else […]
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