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Video Interpretation Solutions Help Ensure Equality in the Justice System

While I was thinking about the topic of my second post in the court series leading up to the CTC conference in September, I came across an interesting news article. The state of California just announced that it will now provide court interpreters for free in all court cases. In the past, the state – along with many others – has only provided interpretation services in criminal cases. However, ensuring that everyone understands what is going on in the courtroom, no matter the case, is critical to making sure justice is dispensed fairly, efficiently and accurately. This means that court interpretation services are a crucial part of the justice system.

While this move by California is great, it is a bit behind the times. Back in 2010, the Department of Justice issued guidance on the issue of interpreters within the judicial system, noting that a particular concern was, “limiting the types of proceedings for which qualified interpreter services are provided by the court.” The letter went on to state: “Some courts only provide competent interpreter assistance in limited categories of cases, such as in criminal, termination of parental rights, or domestic violence proceedings. DOJ, however, views access to all court proceedings as critical.” This means that all states have had five years to expand their court translation services to cover all types of cases, in accordance with the Department of Justice’s standards.

However, states have been slow to take on this expansion, largely due to the high costs. California, for example, has the nation’s largest court system, spread out across a huge state. They also have about seven million residents with limited English proficiency, who speak over 200 different languages. The cost to provide translators in those locations for these residents is huge; in 2010, California spent nearly $93 million on court interpretation services. So in order to reconcile the challenge of fixed budgets with the increased demand for interpreters, state and local governments need to rethink their manual processes for deploying these services and look toward technology instead.

One major way to reduce the cost of providing interpreters and ensure that all citizens participate in a fair and balanced judicial process is using video services. To address the rising demand for interpreters and to help streamline court procedures, Cisco has developed a Connected Justice™ Video Interpretation solution (CJVI). CJVI allows interpreters to virtually join court proceedings using the high-quality video and audio features of Cisco® Unified Communications Manager and Cisco TelePresence® end-points. Read More »

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#CiscoChampion Radio S2|Ep 34: The Wonderful World of Collaboration System Release 11

CiscoChampion2015200PX#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking about Collaboration System Release 11 with Cisco Technical Marketing Engineer Dan Keller.

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Cisco SME
Dan Keller, Technical Marketing Engineer, Collaboration Technology Group

Cisco Champion Guest Hosts
Dennis Heim, @collabsensei, Emerging Technology Architect (Collaboration)
Josh Warcop, @Warcop, Senior Consultant
Bill Carter, @ccie5022, Senior Business Communications Analyst

Kim Austin, @ciscokima, Collaboration Solutions Marketing Read More »

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Cisco Receives Frost & Sullivan’s Market Leadership Award for IP Endpoint Communications

John Chambers has often commented publicly about how Cisco’s innovation engine is on “fire.” Within Cisco’s Collaboration and Endpoint Technology Group (CETG), we certainly feel that way.

I just got word that independent industry analyst firm Frost & Sullivan has awarded Cisco its 2015 Market Leadership Award for IP Endpoint Communications. The award encompasses our desktop IP phones and DX Series, and our Cisco Jabber soft-client offerings. Coming on the heels of Red Dot design awards we received for our room systems, it’s another validation of our progress.

Frost & Sullivan recognized us for our relentless pursuit of technology excellence, and for our ability to maintain leadership positions in a fast-paced, rapidly evolving market.

I thought it would be worthwhile to share some comments from Frost & Sullivan to add insight.

Highlights noted in the report include: Read More »

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Building an Agile, High-Performing Workforce for the Workplace of the Future

Technology continues to evolve at a break-neck pace, and our definition of the workplace — and how we work with our customers, partners and stakeholders — has expanded beyond the four walls of an office building. The adoption of mobile devices and cloud-based services has created an anytime, anywhere work culture. At the same time, global competition is at its greatest level, and organizations must re-evaluate how they can remain competitive and market relevant in this rigorous environment.

The need to provide products and services faster, reduce cost of operations and automate mundane tasks in order to stay competitive continues to accelerate in today’s digital world. As such, new skill sets and continued talent development are needed that address these changes currently impacting the way we work inside and outside of an organization. This isn’t an obstacle just central to the U.S. or certain markets. This is a global challenge, and will require organizations to rethink how they evolve, retrain and reskill their workforce to best complement this new way of working.

For instance, sales and marketing departments have had to adjust to this digital transformation; nowadays the vast majority of marketing is now done online through mobile and social channels. Manufacturing skills are also changing, the way we design products are changing, and the way we collaborate is changing. Across the board, significant development of new technology skills is needed.

Approximately 90 percent of technology jobs are expected to change in this new digital economy in order to keep up with new business models and technologies, which leaves us with a massive skills transition in the workforce. At the same time, there will be an estimated shortage of between 38-40 million college-educated workers by 2020, which means organizations will be competing for a relatively small pool of talent.

To keep employees up to speed on the skills they now require mandates access to pertinent information and learning, and real-time access to experts on the job, every day.

The time has come for a next-generation workforce solution to empower customers with the digital tools and technology they need to access information, experts, learning, and knowledge in real time – anytime, anywhere. To that end, Cisco is unveiling its new cloud-based, Software-as-a-Service (SaaS) knowledge platform: Cisco Collaborative Knowledge. The platform is designed to help customers reshape the way they work, learn, collaborate and innovate together, creating a smarter, more productive organization.

Cisco Collab Knowledge pic

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How Telecommuting Simplifies My Workday

For many of us, the process of getting to and from work can create frustration that resonates all day long. Do the following daily obstacles sound familiar to you?

  • 6:15 a.m.: Wake up, feed dog, make coffee, shower, make up, style hair, dress for the office
  • 7:30 a.m.: Drive, sit in traffic, stop by Starbucks, wait in line
  • 9:30 a.m.: Arrive to office late but finally at my desk, answer e-mails
  • 10 a.m.: First conference call of the day via WebEx
  • 1 p.m.: Lunch time! Discover someone has stolen my RedBull from community refrigerator. Must escape building after someone microwaves left-over fish dinner and the odor crawls through the entire second floor
  • 2 p.m.: Back to work, can’t focus well with distracting noise of nearby printer
  • 3 p.m.: Territorial cubicle neighbor creates drama about missing sticky notes
  • 4 p.m.: Back pain and headache kick in, start looking at the clock and dreaming of Hawaii

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