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IT As Business Strategist

Poll us—any of us, whether customers, partners, or Cisco. We’re all experiencing the same thing: We’re at a point where technology is enabling a pervasive computing and collaboration experience for end users. It’s the “era of engagement”—and it’s fundamentally changing expectations for the end-user experience, just as it’s  changing expectations for business – how we do business, operate business and grow business.

Big End User Demands

Recently a customer CIO described how he delivers IT to his company: “When it comes to technology, we have to go where the users are. Technology must be intuitive, user friendly. Our employees choose technology based on what works. I run behind them and try and plug in the support they need to use it.”

Today, employees want their Sunday experience at work on Monday. They’re much more mobile in how they run their lives, communicate, share information and collaborate—and they expect the same on the job.

Consider these facts:

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Connected Experience – Cisco CIO Insights (Video)

Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, explores how Cisco has made the connected experience a reality for employees, customers, and partners — enabling constituents to work from any device they choose and freely access their required services and applications.

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Mobile Users: Get Ready, Get Set – Learn!

Last year, the Cisco Connected World Technology Report came up with a startling finding: In a poll of 2,800 respondents across 14 countries, 40% of college students and 45% of young professionals declared that mobility and social media access on the job was even more important to them than a high salary.

For slightly older workers, this is a major and surprising cultural shift. But it is one that has already been embraced by West Texas A&M University and its CIO, James Webb. To better serve its Millennial students, the university has deployed a flexible, pervasive learning environment based on a Cisco network that enables a multitude of devices. Offering mobile, more relevant learning options helps to prepare these students for the modern workplace while assuring that they receive a good education.

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Unifying the Business and Technology Architectures (Video)

Rebecca Jacoby, Senior Vice President and Chief Information Officer, introduces a series of technology responses that Cisco has made to accommodate major market trends, including sustainable productivity, globalization, and the consumerization of IT. The responses involved unifying the business and technology architectures at Cisco to help create strategies around collaboration, widespread virtualization, and mobility. These efforts have resulted in immersive collaboration, Cisco’s cloud, and the connected experience, respectively. Read More »

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BYOD for Manufacturers: Tablets Welcome! Here’s how…

Have you noticed all those iPads around the factory? All around the production areas, the office areas and the warehouse? These  mobile connected devices and applications are quickly changing business and organizational models.

They are also changing employee habits and the way we work, as more and more users depend on tablets, such as the Apple iPad, for a variety of daily personal and professional tasks.

It’s not  just Apple, though they’re the most common. All those other tablets too.  Some of the others are  capable of a drop or two, or more onto hard concrete!

The most prevalent use case that IT departments need to solve for is the one where an employee brings their own personal device into the company and seeks to gain network access. This is happening a lot these days.  Funny, but companies are finding this is one of the ways they are attracting and keeping talent, especially young talent, so listen up!

Figure 1 illustrates the Cisco solution… Read More »

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