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CIO or IT Services Broker?

In the heart of the overall shift from cloud computing as an isolated project to a central IT strategy, a particular tenet is reigning supreme: hybrid IT strategies. As cloud computing continues to evolve, new technologies are emerging to support the dynamic creation of cloud services. CIOs are increasingly feeling the need to deal with hybrid environments.  But how? Enter the rise of hybrid IT process models and the positioning of IT as a service broker.

Gartner recently identified hybrid cloud and IT as a Service broker (ITaaSB) in its Top 10 Strategic Technology Trends; they also highlighted how to move to an ITaaSB environment in their research titled: Top 10 Technology Trends, 2013: Cloud Computing and Hybrid IT Drive Future IT Models.

 
ITServiceBroker

But what exactly is an IT services broker? And how can we help make this shift?

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Swan & Dolphin Resort Showcases Connected Mobile Experiences at Cisco Live!

As part of Cisco Live! last week, Cisco hosted a Connected Mobile Experiences Dinner last night with senior executives of some of our customers and partners in  Shula’s Steak house at the Walt Disney Swan and Dolphin Resort in Orlando. One of the key points of the night was the presentation by Chet Patel, Director of IT at the Swan and Dolphin.

Chet discussed how Cisco’s Connected Mobile Experiences (CMX) solution has been deployed at the resort and the insights and benefits they are starting to derive already. The resorts executive business management are starting to get heavily engaged with the project and understanding the value that CMX can contribute.

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Cloud for Local Government Global Blog Series, A Better Economy in the Cloud

My colleague Norm Jacknis (former CIO of Westchester County, New York) passed along a list of CIO concerns for 2013 that was prepared by Alan Shark of Public Technology Institute, a nonprofit that provides technology guidance to local government. The list for cities and counties included:

1. Big Data (Smart City)

2. Consolidation

3. GIS as centerpiece for strategic decision making

4. Mobility and broadband deployment

5. Cyber and network security

6. Cloud-based solutions

7. Legacy/modernization, RFP

8. Unified citizen engagement (311, social media)

9. Consumerization of technology (BYOD)

10. Shared services (across all jurisdictions)

What would you add or subtract?

I’d want to expand on a few of these items to include another emerging issue for CIOs and other government leaders: getting cities to embrace cloud and networking tools – while moving their urban economies forward.

Well, there’s good news to report on that overarching concern. There are several opportunities to learn more about how cities can embrace technology for economic growth:

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Government Cloud CIO Roundtable (February 27, 2013)

March 10, 2013 at 1:38 pm PST

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Two weeks ago, we had the pleasure of hosting a TelePresence roundtable for 46 Public Sector CxO-level executives from 20 locations throughout Europe, Middle-East and Africa (see map below). The event was moderated by Jens Mortensen (Director Central Government & Healthcare, Cisco EMEAR) and the main objectives were:

  • To present and debate on 3 perspectives of Government Cloud Governance: Policy, Insourcing Model, Outsourcing Model
  • To share best practices and alternative governance models with peers in different countries
  • To help shape, plan and implement a proven strategy for government cloud

The CTO of a central ICT agency in Europe reported: “I valued the pragmatic approach (presentations from people in the public sector who actually have a service running) and the possibility to ‘network’ with very relevant people for the cloud project [my organization] is working on).”

The CEO of an ICT Provider for Government agencies reported: “I enjoyed the discussion very much. Clearly there are very many different approaches to implementation of domain cloud solutions for both public and private sector needs based on local supply structures and government culture.”

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From the Front Lines: How IT Is Taking Advantage of the Cloud Today

The cloud is here and here to stay. No one expects a wholesale move to the cloud overnight, but I’ve been hearing recently from numerous customers whose journeys are well underway, and some common themes are emerging as businesses explore various deployment models. Business agility, flexibility and balance sheet liquidity will drive cloud adoption, and, as the popularity of hybrid models increases, users will demand a seamless end-user experience between the cloud and on-premise systems.

A few weeks ago, I included these themes in my predictions about the future of cloud collaboration. This week I had the chance to speak with two Cisco customers about why issues such as flexibility, cost savings and user experience drove them to deploy cloud collaboration technologies and other cloud solutions. Sheila Jordan, senior vice president, communication and collaboration IT, co-hosted the discussion with me and offered her insights from an IT perspective. She also recapped the discussion, sharing some specific tips for how IT managers can best take advantage of the cloud.

John Jackson, vice president of global infrastructure and vendor management for D+M Group, said that he can relate easily to the prediction about business agility, flexibility and cost when thinking back to his company’s decision to move to the cloud. D+M Group employs people in several different operating divisions around the world and grew through a series of acquisitions, leaving the company to globalize shared-services IT team that did not previously exist. Read More »

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