Retailers are entering a new era of consumer shopping behavior fueled by the digital world in which we live. The explosion of digital content has major implications for retailers across all of the channels through which they offer products and services.
In fact, a new study just released by the Cisco Internet Business Solutions Group (IBSG) reveals that web-based digital content is now the most powerful influence on buying decisions for shoppers across all retail channels. The study surveyed 5,000 shoppers across five countries: the United States, United Kingdom, Brazil, Mexico, and China.
The study’s results highlight the need for retailers to “catch and keep” today’s consumers, who now effortlessly “mash-up” digital and physical shopping. At this week’s National Retail Federation (NRF) Convention & Expo, Cisco will explain how retailers can take advantage of this evolution in consumer shopping behavior.
Consider the following facts: In the US, the street value of a stolen social security or credit card number is about $1, and it can be sold for only a few days after it’s been stolen. By comparison, a stolen medical record number has a street value of $50 and can be exploited over a much longer period of time. HIPPA and HITECH are the US version of “privacy and security” laws that are getting so much attention in the global healthcare information technologies industry.
Hear from Brian Higgins, Principal Healthcare Consultant at Comstor US, his perspective on regulating the privacy and security of protected health information and what that means to you, the reseller
For about a decade, JD Power and Associates has been asking consumers to rate their satisfaction with insurance companies on a simple scale of 1-5. This summer, a study of the auto insurance industry found satisfaction, as measured by this simple survey, to be at an all-time high (2012 U.S. Auto Insurance Study).
Logic might suggest that high customer satisfaction should yield high retention and less price sensitivity, but as is often the case, reality is more complex. It turns out that satisfaction is mere table stakes, and retention is a much more difficult job. Other factors, such as choice of channel and bundling or cross-selling, contribute much more directly to loyalty than this simple score from 1-5 indicates.
In general, today’s consumer wants to use convenient channels such as Web and mobile for simple, low value transactions such as making a payment or updating an address. Those channel preferences shift however, as complexity increases and a more high value interaction with a knowledgeable professional is required. There is very often a point at which a personal, face to face interaction is by far the most efficient way to complete a transaction.
Today’s insurance buyers must choose between a direct channel insurer where the customer experience is based on Web and phone interactions, and the traditional agency channel based on relationship and face to face (or at least one to one via phone) interaction. The gap between these two models is wide. Neither model currently spans the array of channel choice and interaction model necessary to provide both convenience and intimacy. Read More »
The Cisco Global Cloud Index reports that annual global data center IP traffic will reach 6.6 zettabytes by the end of 2016 at a compound annual growth rate of 31 percent. The growth of data and these new technologies impacts not only IT systems and infrastructures, but also the professionals that design, install, operate and manage them. Job roles are transforming more quickly in the data center than any other space in IT.
To meet the need for a comprehensive, job-role-focused training and certification program that allows customers and partners to optimize their IT infrastructure, Cisco today announced a Career Certification portfolio consisting of the Cisco CCNA® Data Center and CCNP® Data Center, as well as a robust product training portfolio.
Following the March 2012 announcement of CCIE Data Center, and the recently introduced suite of Nexus 1000v, 2000/5000, 7000, MDS and UCS product training, Cisco now offers a complete portfolio of Data Center training and certification, from the associate to expert level. For the first time, two key pillars of the Unified Cisco Data Center architecture: Cisco Unified Computing and Cisco Unified Fabric are covered across the job roles of design, implementation and troubleshooting.
Both networking professionals that want a new career choice, and current data center professionals who want to maximize their data center equipment design, installation and maintenance skills will enjoy benefits from this new certification track.
Watch below as Jeanne Beliveau Dunn, vice president and general manager of Learning@Cisco discusses the evolution of skills needed to support next generation Data Center technologies:
To know more about these certifications , visit the following web sites
We chatted with Waheed Choudhry, President and COO, and Mike Zozaya, Practice Manager of Security, Mobility, and Infrastructure at Nexus to get some insights on what their customers are trying to achieve in the data center and how Cisco Security is helping them get there.