As more of the business models in IT shift to a recurring revenue model for products, software, solutions and services, the ability to easily implement, track, manage and renew contracts is critical to maximizing revenue potential. These transitions create opportunities and change for our customers, our partners, and for Cisco.
That is why I am pleased to announce Cisco’s intent to acquire MaintenanceNet, a privately held company providing a cloud-based software platform that uses data analytics and automation to manage and scale attach and renewals of recurring customer contracts.
Since 2009, Cisco and MaintenanceNet have worked together to offer Cisco distribution and reseller partners a simple and automated way to improve service renewals and identify uncovered product opportunities. How does this work? MaintenanceNet’s software identifies customers with service contracts that are coming up for renewal, overdue, or with products that are not yet covered. Their low-touch solution enables automated quoting, notifications, and, in some cases, ordering online. This helps Cisco partners capture high-volume and low-dollar sales opportunities that may risk being overlooked. This streamlined process enables services contract opportunities to be pursued quickly and efficiently.
MaintenanceNet will be joining Cisco’s Global Customer Success (GCS) organization, a group dedicated to improving customer engagement and delivering a coordinated, end to end experience to our partners and customers. This acquisition is a critical component of our strategy for GCS to simplify and digitize our business processes.
Just as MaintenanceNet’s business was built with and through partners, this acquisition demonstrates Cisco’s focus on serving the partner go-to-market strategy and its significant role in our customers’ success. While we have worked together for some time, I look forward to welcoming the MaintenanceNet team into the Cisco family as we continue to innovate and grow our business.
Cisco will pay $139 million in cash and retention based incentives to acquire MaintenanceNet. The acquisition is expected to be complete in the first quarter of Cisco’s fiscal year 2016.
Tags: acquisition, channel partners
The number of mobile-connected devices has broken the 1 billion mark. That’s not too surprising, given that as we grow more reliant on our devices and mobility, we also become more reliant on the Internet to get things done, take care of customers, and expand our businesses. In fact, we see a future that is defined by what we call the Internet of Everything (IoE), bringing together people, processes, data, and things to make networked connections more relevant and valuable than ever before. Yet Cisco estimates that about 99.4 percent of what could be connected by the Internet is currently unconnected. That’s pretty staggering. Imagine how even a fraction of that could affect your business—by connecting employees when they’re mobile and connecting customers and partners to keep business processes and sales in progress.
Cisco’s latest offerings are designed to capitalize on connectivity, helping to fuel small business success and pave the way for future growth.
Lief Keopsel recently discussed how the growing mobile population calls for a new approach. Cisco’s expanding small business portfolio helps customers find the right technology to meet their evolving needs—such as increasing overall productivity, bolstering responsiveness, and beating the competition. But we haven’t stopped there. We’ve recently added additional routers and wireless access points.
Ultimately, we’re developing a portfolio that helps small businesses perform to their maximum potential through offerings that span security, connectivity, and collaboration.
Security Is a Competitive Advantage
Through all this, whether you’re increasing productivity or enabling collaboration, you really have to keep security at the forefront. It’s what gives you the edge. If you missed the recent blog post featuring David Lawrence from Smart Technology Enablers talking about the Cisco ISA500 Series, please listen in. David describes how the Cisco ISA500 Series helps customers safeguard against outside threats while allowing employees to securely access information remotely.
Connectivity Is Key to Productivity
Check out how our newly launched products deliver greater capabilities with built-in intelligence to provide more options for getting things done and creating a more customer-centric business model, regardless of location.
Collaboration Improves Business Effectiveness
Bringing together people is a key part of our value proposition. We’re helping small businesses respond to customers more quickly and cultivate stronger customer engagement and loyalty. All while lowering the cost of doing business.
We understand that making the right technology decision is critical. And to that point, we’re proud of the recognition we’ve received from Miercom. Linda Beaton’s post on February 8 highlights a recent study by Miercom. This report favorably compared the Cisco SF500, SG500, and SG500X switches with similar products offered by HP, D-Link, and Netgear.
To learn more about the Cisco Small Business products referenced here, please visit our website. Or to learn more about our Cisco Services, click here. If you’re a Cisco partner, check out our Partner Launch page to help seize new market opportunities and add value to your customers.
How are these changes affecting you? And, how can we help to strengthen our partnership?
Tags: channel partners, Cisco, collaboration, Miercom, mobility, productivity, security, small business, smb
Are customers breaking down your door for mobile solutions? If not, they will be—and soon.
Here’s why. Three out of five workers say they don’t need to be in the office to be productive. And they aren’t taking “no” for an answer. The result: employees are working at home, in cafes, on trains—you name it, they’re out there with their tablets, smartphones, and other mobile devices.
Just ask Cisco Gold Partner MCPc. They’re meeting the needs of today’s increasingly mobile workforce. And they’re making their clients happy in the process—even if many of their clients’ employees haven’t been seen at the office in days.
But, seriously, what’s behind the company’s success? MCPc calls it the MCPc anyplace workspace™. It’s their own ‘playlist’ of partners, technology, and expertise—all perfectly orchestrated to enable secure, mobile collaboration.
Recently, I caught up with Darin Haines, MCPc’s CTO, to talk with him about his company’s strategy, which is working by the way to the tune of 43 and 57 percent growth, respectively, in products and services in FY12. Read More »
Tags: anyplace workspace, channel partners, Cisco, darin haines, john ford, MCPc, work your way
The previous two weeks of Olympic competition held the world’s attention like never before. We were able to stream events from our phones, get info in real time, and follow our favorite athletes on Twitter.
And isn’t nice to know that our partners share something in common with the Olympic champions. Like the athletes, our partners dream big, give it their all, and work hard to hone their skills—both as technology providers and trusted business advisers. Read More »
Tags: channel partners, Cisco House, citrix, EMC, Intel, john chambers, London 2012, olympics, SAP, Schneider Electric, videoscape
As you can well imagine, Cisco is excited and proud to be the Official Network Infrastructure supporter to the London 2012 Olympic and Paralympic Games. But you know what else we’re proud of? Cisco House, our 20,000-square-foot connected business showcase. It’s taking our customers to new heights—literally. And our technology partners are central to its success.
Throughout the games, customers are touring the “house,” which is perched above the entrance to Olympic Park. We’re engaging visitors with a multi-media, business transformation journey, where Cisco is uniquely relevant in a landscape where organizations, cities, and even entire countries are transforming to thrive in an increasingly connected world.
And the message is coming through loud and clear. It’s not just what Cisco makes. It’s what we make possible. And sharing this not-so-futuristic story wouldn’t be possible without the help of our incredible technology partners.
So hats off to Citrix, EMC, Intel, SAP, and Schneider Electric. They’re playing an invaluable role as we highlight a portfolio of customer- and public-facing technologies such as Videoscape, Stadium Vision, iServices, and my personal favorite, the Virtual Shopper experience. That’s worth its weight in ‘Gold.’ Read More »
Tags: BTE, business transformation experience, channel partners, Cisco House, cisco London 2012 Olympics, citrix, EMC, Intel, iservices, London 2012, London 2012 Olympics, olympics, SAP, Schneider Electric, sports and entertainment, stadium vision, TelePresence, videoscape, virtual shopper