Traveling can be stressful – for business or leisure – and hoteliers do their best to make sure that the hotel in which you choose to stay during your time away from home provides the best worry-free conveniences available. High-tech hotels are taking steps in the right direction by offering in-room automation, loyalty perks, mobile check-ins and more to enhance the guest experience.
But even luxury, high-tech hotels need upgrades sometimes. To validate this point, we look back at Boston in March 2012 at an event referred to as the ‘Back Bay blackout.” Unfortunately, an electrical fire in Boston left thousands without power. I imagine the scene was a little chaotic without lights, phones and Internet. The Mandarin Oriental, Boston and its guests were also left without access to phones or Internet during this power outage. Read More »