CIOs around the world are at the center of technology trends such as cloud, social media, consumerization of IT, and mobility. This is the first blog in a four-part series exploring and sharing how CIOs around the world are responding to these trends and creating new ways to innovate, grow, and deliver superior customer experience.
The manufacturing industry has been hit harder than most as a result of the global recession. As the market recovers, however, manufacturers are finding that IT has also changed. Consumers are more demanding, and expect new products faster. Read More »
Some schools are already tackling this mobile experience. Brisbane Girls Grammar School is a secondary school in Queensland, Australia with 1000 students. It has recognised the extent to which mobile devices, communications and technology play an integral role in business and consumer lifestyles and recently implemented a “bring your own device” strategy for students and teachers. It runs a wireless network across its campus that supports two personal devices per person — whether laptop, mobile phone or tablet — as well as school owned devices. Up to 3,000 devices are supported on the network for educational purposes at one time.
I recently went to New York for the National Retail Federation Conference and I took a picture of all the devices (excluding my laptop) that I carried with me for use at the hotel, in the booth, and while I was at 30,000 ft.
As I think back about working with multiple devices (both issued to me and owned by me) during the week, here are some areas that impacted IT.
It has been quite an exciting day, and it started with me traveling on a red double-decker red bus and then on ‘the tube’ -- well, we are in London!
Cisco’s CTO Padmasree Warrior delivered her keynote speech, “Zero to Zetta,” on the macro industry trends driving the industry today. She discussed many of today’s hottest IT topics, from the relentless explosion of devices and content on the Internet, the rapid ascent of Bring Your Own Device (BYOD), the emergence of the Internet of Things (IoT), to the new models of consumption of cloud computing. Within this backdrop, she talked about Cisco’s unique architectural approach to innovation and its focus on building the Intelligent Network to optimize the infrastructure in light of the changes facing the industry today.
I was at a technology conference in London late last year, and the topic was mobility – and, inevitably, BYOD: bring your own device.
The mobility evangelists (and they dominated the four-person panel) waxed poetic as to all the fabulous things that iPhone- and Android-armed employees could bring to the business. Rich content! Social networking! Collaboration! Meeting each other for lunch!
Then a grouchy American analyst walked to the podium, and growled two words: “Data Security.”
And silence fell like a thick blanket over the room.
BYOD is one of technology’s topics du jour, an issue that will create a few tons of PowerPoint and a fresh revenue line for consulting firms in the next 18-24 months.
Cynicism aside, it’s a very important issue – and not just for ICT shops. And, it’s an issue that will be easily misunderstood.
Yes, BYOD is about data security. Yes, there’s a need for hard and high corporate security walls. Clearly-stated rules. And devout attention to PCI.
But beyond that, let’s pause and reflect.
BYOD is not about the devices. The devices will continue to evolve at Moore’s Law speed, and the stuff the kids are bringing into the office today will be obsolete by the time your new policies reach the governance committee.
Truth be told, BYOD is about the big tech-driven generational change in expectations and behavior. It’s about the new normal of life with the Internet. Life in the Internet.
It’s about Millennials who use technology like I use a knife and fork. It’s about a tsunami wave flooding every phase of business life – from the headquarters office to the distribution center to the store.
And this tsunami will not just touch devices. It will drive change in the cloud content that employees will use. It will drive change in their willingness to sit in cubes (versus do the work at home or at Starbucks or wherever there’s a fast wireless pipe). It will drive change in their expectations for interaction and participation, for education and training.
It will even touch the glowing third rail of data security. (As this is the generation of Wiki-Leaks and unbridled transparency on Facebook.)