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Why Engage Expert IT Services for Mobility and BYOD?

March 14, 2013 at 1:29 pm PST

BYOD blogThree Reasons: More Productivity, Revenues, and Savings

How can you control the connections and user experiences—and security—of BYOD and other mobile devices that access your business network?  Maybe you or your IT staff have the expertise and time to do-it-yourself (DIY). Or, maybe not.

In my last blog,I outlined the benefits of mobility technologies and the hot bring-your-own-device (BYOD) trend that is shaping the future of how business is done. When you consider the amazing things that happen when we connect people, process, data, and things, it’s no surprise to see the demand accelerating from employees, business leaders, and customers for mobile device connectivity.

So, how do you take care of it all—including security? Is DIY really the answer? The devil is in the details.

In this blog, I’ll give you two real-life examples of an alternative to DIY that has a high value proposition: engaging expert IT services for planning, building, and managing mobility—and quickly getting full ROI. 

Example #1: Higher productivity, lower OpEx: A small business wanted to trim the large operating expense (OpEx) for its office space in the city by getting employees to work remotely. But the business also wanted to preserve its data security and employees’ feeling of working collaboratively. It decided to engage TekScape, a Cisco Premier Certified Partner, to come up with a solution.

TekScape specializes in “landscape technology”, its term for technology that facilitates more mobile and productive working environments. TekScape delivers and manages advanced IT solutions to help businesses increase employee productivity and reduce operating expenses. Its services include tailored design, implementation, and support of network integration, data center, unified collaboration, and mobility.

TekScape provided the 30-employee business with design and implementation services, as well as an ongoing managed service. The technology solution included Cisco collaboration and security products, and hosted communications services for mobile device apps and Cisco SMARTnet technical support service. To enhance the support, Cisco SMARTnet gives customers direct access to Cisco experts and online resources that can quickly resolve problems, lessen risk by detecting security issues, and keep customers’ IT staff up to date on technology advances and security threats. Solutions like this one position small businesses competitively for current and future mobility opportunities.

Following are the quantitative results:

  • Over 75 percent of the employees moved out of the office and now work from home or the site of their choice, using BYOD.
  • Their productivity immediately increased by 10 to 15 percent, due to less commuting, more flexible work hours, and the greater efficiency of participating in meetings in a videoconference format
  • The annual OpEx for office space shrank by more than $125,000
  • The business realized full ROI from its mobility products and services in less than a year

Example #2: Revenue and business continuity: A 200-employee business that provides medical records services had an ongoing contract with TekScape to monitor the performance of its network. The network equipment included a Cisco Unified Communications Manager platform and IP phones, and Cisco Compatible Extensions (CCX)for client devices.

When Hurricane Sandy hit the business’s building on a Monday, 30 feet of water flooded two floors beneath the business. All power, Internet, and phone services for the building were knocked out.

Early the next morning,TekScape engineers wearing water boots showed up at the customer’s business, ready to help it resume operations. They quickly assessed that the utilities’ restoration of power and communications services to the building would take days (if not weeks), a delay the business could not endure due to client contracts and compliance requirements.

So TekScape devised an interim BYOD communications network solution, using the customers’ existing network equipment. TekScape engineers carried the communications platform to a co-location center, where they configured it for remote contact center agents, softphones, point-to-point video, and Cisco Jabber. The 200 employees quickly resumed work from locations all over the city, using their tablets, laptops, PCs, and smartphones to connect securely via VPNs.

It turned out that full restoration of operations at the site of the business’s building took two months, a delay that would have cost the customer $5 million in lost revenues. 

The quantitative results: In less than a day, the customer realized full ROI from TekScape’s mobility services. And without them, the customer said, it would have gone out of business.      

How could your business use expert mobility services to increase its productivity, revenues, or savings on operating expenses? The ROI from engaging expert IT services for planning, building, and managing mobility can be big and fast.

So if you are thinking of an alternative to DIY, consider working with a Cisco Partner.  Find a partner today.

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Cisco Workshop offers solution for Mobile Health and BYOD Healthcare challenges

March 12, 2013 at 1:52 pm PST

Where does a Healthcare organization begin when facing Mobile Health or Bring Your Own Device (BYOD) challenges? The annual Healthcare Information and Management Systems Society (HIMSS 2013) conference highlighted how technology and healthcare quality have converged more than ever before. This is a new era where video, mobile and social media technologies are enabling providers to deliver enhanced patient experiences. The Cisco BYOD Strategy Planning Service for Connected Health solves Mobile Technology and BYOD challenges. Consider the following data relative to the explosion of multiple devices: Read More »

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Register to Learn How to Innovate the Education Experience with BYOD

Pew Research survey on 2,462 teachers indicates that 73% of their students use mobile devices to complete assignments, 45% use e-readers, and 43% use tablets. Technology in the classroom is not a future trend, it is already here.

Cisco K-12 Education BYOD Solutions brings freedom to learn anytime and anywhere with Cloud-Managed or On-Premise deployments. To find out more about Cisco Education BYOD Solutions and to ensure your network is ready for BYOD please register to the Cisco Virtual Forum for education leaders.  The BYOD Readiness Solutions booth is just one of many booths in the forum educating teachers, administrators, principals, curriculum directors and IT directors worldwide on Cisco solutions and services.    The forum will take place March 19th, 2013 in the Americas & Europe and the 20th as an Asia pacific event.  Register for the fast approaching event now!

Read more on the education blog

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Innovating the Education Experience with BYOD

When I was a student in elementary school, we had desks, teachers, and blackboards (not even whiteboards!). My interaction with technology in the classroom was limited to an exciting experience playing Oregon Trail, a software game that my teachers leveraged as a hands-on experience for students to see what kinds of challenges pioneers faced going west in the 1800’s.  When I think about how deeply entrenched technology is in education today, I realize my teachers were quite ahead of the curve!

Anyone who has witnessed a child play with a smartphone can attest to the fact that technology comes easily to kids. Educators today are well aware of this situation and have been creating innovative ways to engage the interest in technology with school curriculum. Kids now “know” technology as a part of education starting as early as kindergarten.   Whether it’s a laptop carts, tablets in the classroom, smart boards, or leveraging the internet as a pure teaching tool, the availability of technological resources places no limits on how education can be delivered and innovated.

A Pew Research survey on 2,462 teachers indicates that 73% of their students use mobile devices to complete assignments, 45% use e-readers, and 43% use tablets. Technology in the classroom is not a future trend, it is already here.

Read More »

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Securing Your Company’s Data in a Mobile World

Mobile workers accessing corporate applications and data from a range of personal and corporate devices is fast becoming the new normal. Month by month every survey confirms the inevitable—mixing personal and business data, devices, and apps. Companies are scrambling amidst a sea of new technologies to regain control of their IT infrastructure, and those thinking ahead are planning for more than just tolerance of personal data and scaling mobile access; they’re building the next evolution of application access, which is based on consistent policies for application and data across any access method or device. These architectures demand an integrated system that spans device, network, and application layers, and they demand policies for employee access based on much more than user name and password. Read More »

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