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Solving Customer Problems with Flexible Solutions

I recently flew from Heathrow to San Diego to attend Cisco Live. About an hour in and the cabin crew started serving dinner. It was a full flight and, unfortunately for me, I was seated right in the middle of the economy section. As the cabin crew converged on my row it became clear they didn’t have enough food.

“Not a problem”, I thought to myself, “maybe they’ll get me some of the nicer food from the front of the plane!”

Nearly 45 minutes later, as my fellow passengers finished their meals and settled into a movie, there was still no food. But perhaps more frustrating – no one from the crew had talked to me about what was happening. If this had been a restaurant, I’d have got up and left. But at 35,000 feet I had nowhere to go.*

Fast forward about 72 hours…

I’m in a session at Cisco Live about how Cisco Midsize Business Solutions can power growing businesses. Seth Corriveau from SickKids Foundation was talking about how critical communication is to his organization. The SickKids Foundation is a midsized organization doing great work raising funds for SickKids hospital in Toronto.  They had been having real problems with poor-quality audio and dropped telephone calls. This was an issue for donors who call in to donate their own hard-earned cash to support the treatment of very ill children. Complaints were escalated to senior VPs at the Foundation weekly. Read More »

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Use Video to Make Internal Communications Count

blog image Patty Post 12_15_14As I am sitting in heavy traffic on the way home from work, my finger tips tapping impatiently on the steering wheel, my mind wandering… I suddenly think of the Chinese program that I am so glad to have recorded on TV. Without this convenience, I would have missed it.

I can’t help but reflect on how big the opportunity is for companies to deliver information via pre-recorded, on-demand, interactive video.

Just recently, I was talking to my colleagues about how different time zones often make it difficult to attend conferences live. Thankfully, we can access the recordings. These can save so much time and let us catch up with the topics that matter most to us.

One of my colleagues also pointed out how valuable the leadership briefings are to keep employees informed. Although we’re based in the UK and Cisco headquarters are in California, we do like to get regular updates and feel involved. She said that she watches the meetings on demand from her laptop or on her iPad while travelling.

If only more companies made more of their communications available in this way… Read More »

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Enterprise Connect Recap: Smart Desk Phones, WebEx, TelePresence, and More!

In March, I make an annual journey from Dallas to Orlando – not to visit that famous mouse or take a Spring break.  No, I am there with thousands of IT, telecom, and networking professionals who have descended upon Orlando to attend Enterprise Connect, the leading conference and expo on enterprise communications and collaboration.

This year, both Jimmy Ray and Robb (along with the amazing TechWiseTV crew) joined me to capture all of the excitement, announcements, and cool demos.

 If you missed the conference, don’t fret.  We have all of the highlights here!

First, I caught up with Rob Lloyd immediately after his keynote to get the scoop on the Internet of Everything and how it will impact businesses. 

Read More »

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