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Expanding Mobility with Community Wi-Fi: 40% of Consumers Regularly Connect to the Internet in a Friend’s Home

English poet John Donne said, “No man is an island, entire of itself.” The same could be said for a man’s — or woman’s — home network, which today is no longer his or hers alone. Friends and family increasingly expect to be able to connect their growing number of mobile devices to the Internet when they are at someone else’s home. In response, service providers (SPs) are creating Wi-Fi communities to enable users to connect safely and seamlessly to SPs’ Wi-Fi networks from other customers’ locations. Not only do SPs understand that there is pent-up customer demand for this sort of “community Wi-Fi” — they also realize that this model makes good business sense. This sort of service will enable them to expand the size of their Wi-Fi network quickly, differentiate their broadband offerings, acquire new customers, and manage customer churn.

Many SPs are now trying to understand how they can create a community Wi-Fi network among their broadband customers and reap new business benefits. However, there has been very little information available on customer behaviors to help SPs design a winning program and build the business case for further investment. To learn more, the Cisco Internet Business Solutions Group (IBSG) conducted a survey of 1,060 Canadian mobile users to understand their needs and behaviors, their Read More »

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Probing Deeper into Minority Broadband Usage

Howard Baldwin - Photograph

By Howard Baldwin, Contributing Columnist

John Horrigan spends a lot of time worrying about the digital divide – the chasm that divides certain demographic sectors when it comes to accessing information, transacting business, and interacting with government.

I wrote about this last year in Broadband: Exploring The Demographic Patterns, but Horrigan has dug a little deeper, both in his former position with Pew Internet Research and his current position as vice-president and director of the Media and Technology Institute at Washington, D.C.’s Joint Center for Political and Economic Studies.

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Common Traits of Intelligent Community Superstars

Howard Baldwin - Photograph

By Howard Baldwin, Contributing Columnist

Lou Zacharilla, co-founder of the Intelligent Community Forum, has a foolproof way of identifying which cities are most likely to be successful deploying broadband networks: business cards.

The ones who do well at broadband, he says, are the ones whose municipal employees collaborate across departmental boundaries, and with elected officials.

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Catching Up with Cisco’s John Chapman at Cable Congress 2013 This Week

jchapmanJohn Chapman, Engineering Fellow and CTO of Cisco System’s Cable Access Business Unit, is a pioneer in broadband communications, having helped to define and write the original DOCSIS (Data Over Cable Service Specification) spec — which spawned the cable modem marketplace, and, consequently, the broadband explosion we’re living in right now. He’s currently leading the development of the DOCSIS 3.1 specification, which promises substantial throughput and speed gains for residential broadband consumers. In this Q&A, originally posted on the Cable Congress blog “Interview with John Chapman”, he characterizes the highlights of DOCSIS 3.1, why it matters, and current events.

Q. What does DOCSIS 3.1 mean to cable-delivered broadband, as opposed to fiber?

Chapman: Service providers are often under scrutiny in terms of their competitiveness, against fiber-to-the-premise architectures. DOCSIS 3.1 will go a long way in assuaging those misperceptions. It can make that hybrid fiber-coax plant perform as well as fiber, at a fraction of the price of a fiber upgrade. DOCSIS 3.1 is all about getting more bang for the buck – it’s a higher performing, lower cost technology.

Q. What is the biggest change coming, in DOCSIS 3.1? Read More »

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Broadband Update: Progress and Prognostication

Howard Baldwin - PhotographBy Howard Baldwin, Contributing Columnist

The beginning of a new year is always time for taking stock and looking forward. In an area as vibrant as broadband telecommunications, there’s plenty to recap from 2012 and look forward to in 2013 – both good and bad.

Similarly, as Broadband Breakfast’s Drew Clark noted in its top-ten-events roundup, the wireless standard LTE became available to some 400 million people between AT&T and Verizon, and Comcast completed the rollout of the next version of its cable modem technology, DOCSIS 3.0, bringing speeds of 100 megabits per second potentially to 52 million subscribers.

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