In last week’s blog, Bank Branches – “News of my death has been greatly exaggerated”, I argued that bank branches are not only thriving, but are the foundation customer interaction channel for most retail banks and that video will be the enabling technology to reinvigorate and reenergize the branch. Read More »
“The road of excess leads to the palace of wisdom.”
- William Blake.
Looking back, the first decade of this millennium could ultimately be viewed as an age of excess. From securities, SUV’s and PDA’s to business travel, there was arguably too much focus on quantity and not enough on quality. This “more is better” attitude was also visible in the world of I.T. – particularly when it came to branch offices. But that’s all changing now.
I.T. people know all too well how many services are required to run remote sites in a growing business: routing, switching, applications, security, voice, mobility, and more recently, virtualization and video. During the “go-go years” from 2000-2008, some just kept deploying more and more dedicated appliances in more locations to deliver ever more functionality to try to keep their companies’ top lines growing faster than their competitors.