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The Internet of Everything: Are We Ready?

The Internet of Everything (IoE) is poised to change the world with extraordinary, wide-ranging implications. IoE will forge a new economy that is bursting with new market and business opportunities. Read More »

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SDN and Network Programmability

In this video, Cisco Distinguished IT Engineer Jon Woolwine and I discuss Cisco IT’s approach to Network Programmability and SDN, describing some SDN-related use case solutions currently in development. Read More »

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How a Cisco IT Team Uses the CITEIS Private Cloud

My team maintains and supports Cisco IT’s internal implementation of the Cisco WebEx Social collaboration platform. Cisco employees use WebEx Social for internal collaboration and knowledge sharing in online communities, and as a central repository for documents, videos, and other information resources. Read More »

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IT Mobility Social Support Leads to Reduced Costs

May 15, 2013 at 2:09 pm PST

Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose.  Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost.  Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:

  • In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
  • In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
  • Cisco IT has had a 52% increase in devices and 16% more users

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Why the Cisco SIO Portal Doesn’t Give Out Candy

"Change is inevitable—except from a vending machine."

In the spirit of Robert C. Gallagher's famous quote—and in our quest to never be a vending machine—we've rolled out several updates to Cisco's Security Intelligence Operations (SIO) Portal which I trust you will find useful. Thanks to your feedback, we continue to evolve the Portal to ensure that relevant security content is where you need it, when you need it. Providing timely information to our customers requires not only a global team of Cisco security experts to pipeline the latest information, but a complementary team who ensures that the most significant issues are also the most visible. In fact, that's the most exciting change we made: a new 'Security Highlights' tab which allows a cross-functional group, led by our content managers, to call out the most important issues to our customers. That way, instead of looking at IntelliShield alerts, Cisco Security Notices, or Event Responses individually when time is scarce, this new tab gives you an at-a-glance view of Cisco security content our experts feel is most pressing given all of the events into which we have a view.

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