My 2014 predictions are finally complete. If Open Source equals collaboration or credibility, 2013 has been nothing short of spectacular. As an eternal optimist, I believe 2014 will be even better:
- Big data’s biggest play will be in meatspace, not cyberspace. There is just so much data we produce and give away, great opportunity for analytics in the real world.
- Privacy and security will become ever more important, particularly using Open Source, not closed. Paradoxically, this is actually good news as Open Source shows us again, transparency wins and just as we see in biological systems, the most robust mechanisms do so with fewer secrets than we think.
- The rise of “fog” computing as a consequence of the Internet of Things (IoT) will unfortunately be driven by fashion for now (wearable computers), it will make us think again what have we done to give up our data and start reading #1 and #2 above with a different and more open mind. Again!
- Virtualization will enter the biggest year yet in networking. Just like the hypervisor rode Moore’s Law in server virtualization and found a neat application in #2 above, a different breed of projects like OpenDaylight will emerge. But the drama is a bit more challenging because the network scales very differently than CPU and memory, it is a much more challenging problem. Thus, networking vendors embracing Open Source may fare well.
- Those that didn’t quite “get” Open Source as the ultimate development model will re-discover it as Inner Source (ACM, April 1999), as the only long-term viable development model. Or so they think, as the glamor of new-style Open Source projects (OpenStack, OpenDaylight, AllSeen) with big budgets, big marketing, big drama, may in fact be too seductive. Only those that truly understand the two key things that make an Open Source project successful will endure.
- AI recently morphed will make a comeback, not just robotics, but something different AI did not anticipate a generation ago, something one calls cognitive computing, perhaps indeed the third era in computing! The story of Watson going beyond obliterating Jeopardy contestants, looking to open up and find commercial applications, is a truly remarkable thing to observe in our lifespan. This may in fact be a much more noble use of big data analytics (and other key Open Source projects) than #1 above. But can it exist without it?
- Finally, Gen Z developers discover Open Source and embrace it just like their Millennials (Gen Y) predecessors. The level of sophistication and interaction rises and projects ranging from Bitcoin to qCraft become intriguing, presenting a different kind of challenge. More importantly, the previous generation can now begin to relax knowing the gap is closing, the ultimate development model is in good hands, and can begin to give back more than ever before. Ah, the beauty of Open Source…
Tags: ai, AllSeen, big data analytics, Cloud Computing, cognitive computing, cyberspace, Fog computing, hypervisor, Inner Source, internet of things, IoT, meatspace, NFV, Open, open source, opendaylight, OpenStack, privacy, qCraft, robotics, SDN, security, transparency, virtualization
At Cisco, we’re about ready for the NRF trade show being held in New York on Jan. 12-15. We’re at the show expo on Jan. 13-14, and will be featuring four company thought leaders in the highly popular annual Big Idea sessions. Kathryn Howe, retail senior advisor at Cisco, will be discussing one of the industry’s most forward-looking trends – how to utilize omnianalytics that help retailers extract the most data out of omnichannel environments.
Q: The concept of omnianalytics is a new one for many retailers. Can you tell us more about it?
A: In pursuit of the personalized customer experience, retailers are increasingly moving toward omnichannel selling across stores, websites, mobile platforms and applications, phones, kiosks, and so on. Each of these channels adds another layer to the customer experience, and each layer generates a new set of data. These data sets offer a new opportunity for stores to engage with the customer. Omnianalytics is the process of managing and correlating these large amounts of data to transform your business.
Q: Why is this data so important?
A: For the first time in history, retailers can collect truly objective, quantifiable customer data. Traditional shop-alongs, simulations, and focus groups are inevitably somewhat inaccurate, as simply being observed can change shopper behavior. Today’s automated systems, on the other hand, collect completely unbiased information on dwell times, traffic patterns, and other behaviors. They are also extremely scalable, meaning that consistent metrics can be gathered across thousands of stores to provide very high quality data.
Q: What do you think are the most important topics you’ll discuss at NRF?
Knowing which metrics are game changers for your business is the art and science of executing on omnianalytics. We’ll talk about how to get started and how to understand which metrics you need for your business. We’ll also be joined by John Goedert of Starbucks, who provides a wonderful case study on how his company is using omnianalytics to drive consumer interactions.
Time and Place:
“Omnianalytics: Knowledge is Good, Now How Can It Transform My Business?” with Kathryn Howe takes place on Tuesday, Jan. 14, at 1:15-2:15 am, in Room 4 on Level 3 of the Expo Hall. For those who can’t be there, a recording of the session will be available after the show. Visit Cisco’s NRF website to learn more, and do take the time to stop by Cisco booth #1954.
I’ll see you at NRF!
Tags: analytics, Big Data, big data analytics, Big Idea Sessions, consumer, customer experience, John goedert, Kathryn Howe, NRF, nrf14, omnianalytics, retail, retailer, Rose Depoe, shop-along, shopper, starbucks
At Collaboration Summit, Cisco announced a number of exciting new technologies designed to make collaboration simple, fun, and intuitive. My friend Rowan Trollope who leads Cisco’s Collaboration Technology Group, is working hard to “make technology in the office better than what you have at home.” With Cisco Expressway, Intelligent Proximity, and Jabber Guest, a few of the new products Cisco just unveiled, we are breaking down the barriers between the home and work, creating a seamless experience for staying connected. And in Rowan’s words, “You haven’t seen anything yet.” Rowan and his team are dead set on perfecting the usability aspect of our collaboration technology – making it beautiful, affordable, and easy to assemble – and my services team has the charge of perfecting another: extracting its value.
According to a 2013 Forbes Study Cisco commissioned to understand business executives’ attitudes towards collaboration, we found those who see the greatest value in collaboration technology are the ones who use it the most. Heavy users, or collaboration “leaders,” perceive a strong correlation between using collaboration tools and achieving transformational business metrics in areas like productivity, knowledge sharing, customer satisfaction, cost control, and more.
From a services perspective, collaboration success is dependent on two things: Read More »
Tags: big data analytics, Cisco, collaboration, collaboration summit, Galaxy, Rowan Trollope, SAS, TelePresence, video