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Meet Jaime Valencia: Newest Member of the Cisco Support Community Hall of Fame

May 10, 2012 at 4:42 pm PST

Jaime’s daily contributions to the Cisco Support Community over the past 6 years have not only helped establish him as a Unified Communications thought leader but also reduce extraneous company costs.

The Cisco Support Community is an online technical support community on which company employees can interact with and respond to questions from Cisco customers and IT professionals. Oftentimes, SME contributors like Jaime who resolve customers’ technical issues by responding to questions on the community have greatly helped avoid opening unnecessary Technical Assistance Center (TAC) cases, ultimately diminishing company costs.

The Cisco Support Community Hall of Fame

The Cisco Support Community Hall of Fame is an exclusive group which highlights top individuals who have showcased long-term contributions to this community. Jaime is the most recent addition to this elite group which consists of a total of 8 members. His high quality contributions over the past 6+ years in the Collaboration, Voice and Video communities are said to have made a significantly positive impact to the overall online community.

Jaime’s Social Activities

Jaime is a Network Consulting Engineer specializing in the Cisco Unified Communications (UC) portfolio of solutions on the Planning, Design and Implementation (PDI) team. Although Jaime is involved with VXi technologies with PDI from the UC perspective, he studies VMWare View and Citrix ICA to get a better understanding of the technology of the whole.  Jaime claims that self-studying also helps him participate on the Cisco Support Community in a more effective manner.

Every day, Jaime volunteers his free time to respond to customers, partners and prospective clients on the Cisco Support Community. Through diverse channels including discussion forums, webcasts, blogs, Ask the Expert events, documents and more, Jaime actively shares his knowledge and expertise with others on this site.

What motivates Jaime to be such an active participant on this online social platform? Read More »

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Meet Doug Alger: Master Data Center Blogger

May 7, 2012 at 11:47 am PST

An IT Architect with over 15 years of experience within Data Center, Doug practices AND preaches a number of different blogging best practices.

Doug’s blog posts are interesting, customer-centric, and boast wide readership. Perhaps due to his background in Journalism, he knows how to hook his reader’s attention from the start. Through his Cisco Blog website, he shares his Data Center expertise and real-world experiences from the Cisco IT organization with an informal and personal tone of voice. 

Doug’s blog posts are exceptional in the sense that he uses innovative methods to share content and displays advanced blogging skills. Moreover, Cisco Blogs Manager Lindsay Hamilton has praised his practice of using tags. For example, he always adds the same tag for all posts in a particular series; consequently, he can easily promote his blog and organize it on the blogging platform since WordPress creates a unique URL for each tag.

Data Deconstructed Blog Series

Perhaps one of Doug’s most commendable social activities includes creating the “forum-like” blog series “Data Center Deconstructed,” through which he has shared useful information about Data Centers since March 2011. This series encourages readers to ask any questions related to Data Center, and then Doug answers them with video blogs containing self-recorded videos. With his frequent and creative blog posts, he has helped generate excitement and drive visits to the Inside Cisco IT Blog on which he publishes his blog posts.

Watch this short video in which Doug introduces the Data Center Deconstructed blog series:

Read More »

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Play the Cisco Global Events Mobile App Game for a Chance to Win #ragancisco

May 3, 2012 at 7:00 am PST

According to the Cisco Visual Networking Index (VNI) study, “by the end of 2012, the number of mobile-connected devices will exceed the number of people on earth, and by 2016 there will be 1.4 mobile devices per capita”. Actually, I’m already a member of the “1.4 mobile devices per capita” group. I’d even say I am married to my 1.4 mobile devices.

If you’re like me and can’t imagine stepping out of your home without your phone or tablet, don’t miss out on Read More »

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Meet Barun Singhania: Epitome of a True Social Ambassador

April 30, 2012 at 5:19 pm PST

Greatly active as a Cisco voice on the social landscape, Barun is a technical Subject Matter Expert (SME) who experiments with more social media websites that you can keep track of—from Facebook to Quora to Pinterest to Paper.li…. you name it!

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Let the Game Begin: Download the CiscoEvents Mobile App #ragancisco

April 17, 2012 at 1:47 pm PST

On May 8th and 9th, come to Cisco Headquarters to learn advanced social practices, mingle with old friends and make new ones at the 2012 Advanced Social Media Strategies for PR, Marketing and Corporate Communications Summit. Hang out with us and other attendees in the real and virtual worlds as we explore topics like how to:

  • Adapt to the social business model: the key to real culture change
  • Hone in on the “social” aspect of social media
  • Build a collaborative case for social media to persuade your C-suite
  • Use carrots—not sticks—to get buy-in for a social media marketing strategy
  • Take risks, measure results and meet marketing goals using social media
  • Track the ROI of social media Read More »

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