A recent poll by American Banker Magazine reported on the impressions of the future of banking and generated some interesting perspectives about what the future will be like. While there were several insights, one comment especially captured the essence of the future:
“The future model of banking will center around dramatically increased simplicity delivered through a mobile device (phone, tablet, wearable technology). The result will be an experience that makes banking part of other daily activities as opposed to a standalone event.“
In other words, the business signs on our banks will now read “Open 24 Hours.”
How different this is, when compared to the operational model on which banks have operated for most of the time. Banks have their roots in a pre-Internet/pre-electronic communications era. Like many retail companies, banks were designed around a ‘brick and mortar’ physical model of operation and distribution. We can categorize this as the physical business operating model and the bank of now is heading towards anytime, anywhere access. Read More »
Now more than ever financial services companies are wrestling with reducing costs, increasing revenue, and mitigating risk. Cisco Live Milan is a chance for Cisco customers and partners to learn more about innovations that can help address these challenges while meeting business goals.
This year at Cisco Live Milan, we have the following financial services industry sessions:
BRKIND-2111: Enabling Omnichannel Interaction to Capture Greater Wallet-Share in the Retail Banking and Retail Industries
Wednesday, January 29 at 11:30 a.m.
Today’s evolving financial consumer wants tedious transactions automated while valuing interactions that enhance their financial situation. Did you know 2/3 of banking customer segments want anytime-anywhere full-service banking … and will not do business without it? Learn how Cisco can make you a hero at your bank … by enabling omnichannel banking to increase your wallet-share!
BRKIND-2333: Capturing Trading Alpha with Performance and Intelligence in Financial Markets
Wednesday, January 29 at 4:30 p.m.
As ultra-low latency architectures become the foundation of trading fabrics, embedded analytics and instrumentation capabilities are critical to capturing key opportunities in a fast-paced market. Due to these growing data analytic requirements within the architecture, scalable fabrics—without compromised latency—are becoming more important. Learn how Cisco’s High-Performance Trading Fabric is unique in the marketplace in its ability to enable competitive advantage in the form of capturing sustained trading Alpha.
If you are attending Cisco Live Milan, we invite you to visit us in the Cisco Collaboration exhibit area in the World of Solutions where we will show you how you can transform your customer interaction business model to:
Improve sales, cross-sales, and upselling
Acquire customers faster
Increase customer satisfaction and loyalty
Control costs and boost efficiency
Enhance regulatory compliance
We will be demonstrating the newest release of Remote Expert, a solution that is gaining adoption around the globe. Why? Here is what one financial institution is saying:
“The Cisco solution has helped us improve customer satisfaction and staff efficiency while at the same time increasing mortgage sales. The business case in favor of the Cisco solution stacked up quickly.”
Andrew Nation, Senior Manager,
Future Customer Outcomes at Nationwide Building Society
If you are already registered to attend Cisco Live Milan, you can register to attend these sessions on your Cisco Live Schedule Builder today. For more general information on Cisco Live, please visit the main event website here.
Are you familiar with the bank of yesterday? One where trying to meet with an expert can translate into being required to travel across town or deal with lengthy wait times and lines? Where it can take days and even weeks to receive and sign documents to close a mortgage or open a new account? And yet many other aspects of your life can be addressed from the privacy and security of your home, at a time that is convenient to you.
I suspect many have encountered these or similar frustrations while attempting to gain valuable advice and support from a financial expert at a bank. However, these are becoming issues of the past thanks to the emergence of the omnichannel banking model.
The bank of now is here. Customers may make their own choice of when, where, and how they want financial service interaction. The omnichannel model orients the bank to focus on the customer, independent of product or geography, enabling customers to connect with the right expert at the right time at their preferred channel. One key to executing this strategy is recognition that a bank has to go beyond yesterday’s multi-channel integration by leveraging technology to virtually connect customers with the people who are best suited to address their needs. To get started down the omnichannel path, Read More »
Welcome to the Cisco Sizzle! Each month, we’re rounding up the best of the best from across our social media channels for your reading pleasure. From the most read blog posts to the top engaging content on Facebook or LinkedIn, catch up on things you might have missed, or on the articles you just want to see again, all in one place.
Let’s take a look back at the top content from May…
Work-Life Balance … Or Work-Life Integration? Achieving a work-life balance can be tough, but Cisco’s CTO Padmasree Warrior takes a different approach. Instead of trying to balance the demands of work and home separately, she embraces integration and combines the two together whenever she can.
IoE: Powering Supply Chain Management Cisco is connecting the Internet of Everything to get supply chains perfectly linked. Watch this video to explore how IoE instigates meaningful actions to happen faster.
Cisco Ranks High With Young Professionals Career Bliss recently compiled a list of the top 10 companies where young employees are happiest, based on more than 48,000 employee-generated reviews. It’s no surprise to us – Cisco was ranked as #5 overall! Many thanks to our employees for this honor – you make us happy, too!
How Organized is Your Cabling? Any IT guru will agree: this is an amazing feat of organization. Extra credit to anyone who can keep cabling in line like this!
What Keeps a CEO Up At Night? In this latest installment of Leadership@Cisco, Cisco Chairman and CEO John Chambers talks about his love for adventure, the importance of family and the characteristics that make a good leader. Learn what he’s most passionate about, where he sees technology going in the future and what keeps him up at night in this video.
Cloud Curious? Cloud computing is fundamentally changing the way businesses and people consume information. It is enabling IT as a service, evolving collaboration and changing content delivery. See for yourself how Cisco is helping service providers of all sizes navigate the world of many clouds:
Coordinated Attacks Against the U.S. Government and Banking Infrastructure In this blog post, Mike Schiffman and other Cisco employees inform us of a round of planned cyber attacks that have been launched against the U.S. government and banking systems. They provide an overview of the situation along with resources and best practices to prevent and respond to the attacks. For more information on how to protect against these attacks, don’t miss this post:
Have you walked into a retail store lately and seen someone use his or her phone to “scan” a product’s bar code to get immediate access to reviews from consumers who have bought the product? This customer might also (to the chagrin of retail store owners) be looking for cheaper prices offered online or in a physical store around the corner!
This is the new “omnichannel” reality that retailers have to face nowadays—one where virtual and physical channels come together to enable in-store access to web-based customer reviews and price comparisons, while also taking some physical store capabilities to the virtual channel (for example, Remote Deposit Capture in banking). Read More »