So much about our working day has changed since the early 1900s, when work meant 14 hours, six days a week and only 20% of women participated in the workforce. Undoubtedly, the Internet has completely transformed the way we work, facilitating one in five Australian jobs now related to international trade and estimated to contribute $70 billion to our GDP by 2016.
As part of our Way You Work campaign, Cisco is examining the cultural, social and economic changes that have influenced our working world since the 1900’s. This infographic walks us through these changes and takes a sneak peak at what the future might hold.
Tags: Australia, collaboration, Teleworking, work your way
At Cisco we believe that when governments keep pace with the latest technologies they improve efficiency and better serve their constituents.
Australia is known as a government at the forefront of technological innovation. Since 2009 the Australian government has rolled out 36 Cisco TelePresence units across Australia, in Commonwealth offices, Prime Minister and Cabinet offices, Parliament House and state government offices.
The Australian Government has participated in more than 1800 meetings via Cisco TelePresence and has saved more than $26 million in travel costs since deploying in 2009. This is double the amount of savings the country anticipated, according to a recent ZDNet article. So it’s no surprise that the country is looking to expand its telepresence usage.
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Tags: Australia, telehealth, TelePresence, telework
By Lionel Walters, Guest Columnist
I grew up in suburban Sydney and enjoyed many of the benefits and conveniences of life in a large and established community. I was close to family and friends, had easy access to basic services such as education and health care, and had an almost unlimited selection of entertainment and retail options. In those blissful days of my youth, I had everything I needed within a distance of a few short kilometers.
My situation changed somewhat when I started my career. For the first time I found myself joining thousands of others in a daily commute to inner Sydney. I’m sure I was not alone in feeling that the two hours of travel each day could be better spent in other pursuits, but like so many before me, I took it in stride because I believed it was the price to pay if I wanted to realize the Australian Dream.
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Tags: Asia-Pacific, Australia, broadband, Connected Life, IT, research, Tasmania, vni, VNI-SA
By Howard Baldwin, Contributing Columnist
One of the plum assignments of my journalism career was co-authoring a report for CIO about IT in Australia. Ten days in Sydney, Canberra, and Melbourne (with a weekend jaunt to Tasmania) brought out one key aspect of the Australian attitude toward technology: being isolated from most of the world, they have to be twice as creative.
At that time, in the late 90s, Australia had already deregulated its telecommunications industry (just a year after the U.S.) and developed a state-of-the-art $3 billion national fiber-optic network.
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Tags: Australia, broadband, fiber network, ICT, infrastructure, public policy
At Cisco, we are focused upon internally and externally sharing social media best practices and lessons learned from individuals who have successfully integrated social media into their day job. We recently sat down with one such social practitioner, Jennifer Halim, a subject matter expert (SME) on the Customer Support Team, to learn more about how she incorporates social media into her job at Cisco.
Jennifer joined the Cisco Technical Assistance Center (TAC) in 2007 and focuses on security products in Australia. In 2010, she became a Technical Account Manager with ScanSafe, Cisco’s cloud-based web security service. Even after the move, she managed to keep up to date with the technology that she used in her previous role by actively participating on the Cisco Support Community. With over 322,000 registered users and 11 years of history, the Cisco Support Community is a platform on which technical experts and Cisco customers can interact with each other by asking and answering questions in the discussion forums, commenting on blogs, rating videos, and more. While spending an average of one to three hours per day contributing to the discussion forums regarding Cisco Security products, she participates completely out of her own will during after business hours. Through her engagements on this website, Jennifer states that she is constantly learning from other contributors to the community, and she enjoys the satisfaction of being able to help customers by answering their questions and resolving their issues.
Community participants like Jennifer who have responded to customers have contributed to Cisco’s $80 million in annual cost savings that is attributed to the Cisco Support Community and is a conservative estimate based on TAC case deflection. Based on the number of customer cases resolved, Jennifer has been one of the top contributors since she joined the community in 2010.
How does she manage to integrate her Support Community activities into her day job?
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Tags: ambassador, Australia, best practices, Cisco, Cisco Supporty Community, Customer Support, forums, lessons learned, ScanSafe, security, social media, TAC, Technical Assistance Center