Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, explores how Cisco has made the connected experience a reality for employees, customers, and partners — enabling constituents to work from any device they choose and freely access their required services and applications.
Upgrading a critical enterprise call processing system to a completely new virtualized server platform sounds pretty tricky. Doing it from 5,000 miles away, in the public square of a sleepy Spanish village using your laptop and a VPN connection over the free municipal WiFi service sounds … well, maybe a little crazy. Recently, I did just that, migrating our Cisco Unified Communications Manager (UCM) cluster in Johannesburg, South Africa to the Cisco Unified Computing System (UCS) platform from the small village in Spain where I was vacationing.
It started with the iPhone and really picked up with the iPad. Silver haired gents in corner offices brought their new precious to IT and asked to “get on the network” or “get their email on this.” In the past, IT was able to mumble something about unsupported devices and how a random user who brought a random device was out of luck. After all, they had tested solutions in place, nice things like Windows Mobile and Blackberry, solutions that worked well with Enterprise infrastructure. These new things might be better at Angry Birds or Plants vs Zombies, but the whole BYOD/Enterprise interaction was an unknown and thus a threat and a risk. Poor IT guys got trumped though, silver haired guys said jump and eventually the answer changed from “not supported” to a more career preserving “how high?”
There is a lot of buzz out there right now about Telework Solutions for Government as many agencies are making the transition that so many Corporations have already completed. Personally, I haven’t worked full time in an office since pre-1996 and can’t imagine wasting that much time every day on preparations and commuting for no real purpose other than donuts, coffee and the latest office gossip.
Work is an activity, not a location in today’s professional world with pervasive networking capabilities and the Government is getting on board under the leadership of the current administration.
If you want to get a feel for the progress and momentum around this, check out the public/private partnership at the Telework Exchange site focused on eliminating the Telework Gridlock. Cisco is one of the sponsors of this activity because we see the value, have lived it for better than 15 years, and can offer solutions to help make this a reality for our Government customers. Read More »
OK, so we all know that mobility has become an absolute necessity in business. How many of us can honestly say that we could last even a day without our smart phone or tablet? We check our email, run enterprise apps, access the ERP, and conduct a host of other activities that require secure VPN access. But just like anything else, there’s a big difference between what we want and what we can (or should) have! After all, enterprise strength mobility requires enterprise strength security – something that’s been sorely lacking in all but a few mobile devices.