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Barry O’Sullivan: 2012 Collaboration Predictions

This week in No Jitter, Cisco Collaboration Senior Vice President and General Manager Barry O’Sullivan looked into his crystal ball and elaborated on his predictions for 2012.

In an excerpt, Barry predicts:

“1. Post PC-era will explode

2. Video will break through

3. Contact Centers will evolve as customers choose to interact with companies in radically new ways

4. Companies will use the cloud and desktop virtualization to provide collaboration capabilities across the enterprise

5. Social business processes will become mainstream for many.”

Read Barry’s predictions in more detail and the follow-up answers Barry gave to Eric Krapf’s questions. I trust you’ll enjoy reading the article.  Send in your predictions for 2012 for collaboration, video, social software, and contact center.

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Cius: The Inside Story

November 18, 2011 at 8:31 am PST

I have to be honest and tell you that we did not approach this particular show with an attitude of ‘Yeah!  CIsco has a tablet.’  But I am still being honest when I say…that all changed.  This is that story.

Read More »

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Minding your WebEx Ps and Qs: Tips for How to Get the Most Out of Web Meetings

How many meetings have you spent being distracted by characters such as the heavy breather, the distracted driver or the hold music culprit? Web meetings can be a really productive way to stay in touch and work together with your colleagues and clients but there are many considerations to keep in mind to make sure you’re not a meeting offender. We pulled together a short video with some pointers to remind us all of the standard WebEx etiquette.

5 WebEx Etiquette Tips

1.      Look your best: WebEx is the ideal place to hone what we like to call your “business mullet”: business up top, party below the camera. If you keep things professional (read: no bathrobes or Hawaiian shirts), you can feel free to wear your sweats and slippers when not in view. Just remember to turn your camera off before you stand up or else be ready for the onslaught of office hazing. (see this in the video at :32)

2.      Know when to share video: Many computers and mobile devices now offer built-in cameras, which are a great way to connect with the people you meet with… but not every situation is the same. Use common sense – keep your camera off while you’re driving or in a chaotic environment such as the airport that will be distracting for others involved. Put it on when you want to have a more natural conversation or show product details and examples.  (see this tip in the video at :54)

3.      Keep your microphone muted: You can’t always control when your doorbell will ring, when the car behind you honks or when your neighbor’s dog will go after the mailman. When in doubt, keep your line muted (either on your phone or by manually muting yourself on WebEx). If you’re the meeting host, you also have the power to mute people manually so you don’t waste precious time asking the heavy breather to tone it down. Read More »

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TechWiseTV Workshop: Developing Your First App for the Cisco Cius

November 8, 2011 at 2:26 pm PST

Tablets are taking the networking world by storm! As engineers, the real fun and value to the network comes when you start designing your own apps -- custom made apps for YOUR business, but programming is not something you learn overnight. This is where the Cisco Cius comes in – with one of the best developer programs available…designed for everyone from Android beginners, to veteran Android developers looking for new opportunities in the enterprise!

The Cisco Cius utilizes the full power of the Android SDK and delivers additional functionality to developers with Cisco Cius Add-on. Join Cisco’s TechWiseTV Chief Geek Jimmy Ray Purser as he hosts one of Cisco’s top Cius code jockeys Larry Michalewicz. We are going to start from the beginning and show you how to build your very first Cius app. We’ll be with you all the way to show you the basics of getting started, using development tools, testing, permissions and how to use the Cisco developer community for your future apps as well. Be cautioned, writing apps is addictive! You’ll never look at your network the same way again. If your apps are good enough, you can even sell then in the Cisco App Store!

Want to learn how to get started with application development, then this is the workshop for you! Experts will be available at the live event for Q&A.

Date: Wednesday, November 9
Time: 10:00 a.m. PT/17:00 GMT
Register and calendar reminder: http://bit.ly/CLVtwt

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Mobile apps and the data center

The demise of Apple’s Steve Jobs is a big loss to the tech industry. He was instrumental in changing the way we consume digital media and communicate. With the unveiling of the iPhone 4s, this week, I wonder if it would change my life any further than cell phones and mobile devices already have. Gone are the days when I called friends ahead of time to get directions to their house. Heck, I don’t even bother reconfirming directions to places I vaguely remember. All because I can count on my cell phone to call the friend in case I get lost (happened to me last week).

Will cell phones and other mobile devices change the way I work more than they already have? Will they change how data centers are managed? If the recent spate of news is any indication I think the answer is yes! What do you think?

According to a recent paper on biomedical-engineering-online.com titled How smartphones are changing the face of mobile and participatory healthcare, “Indeed, Georgetown Medical School in the USA, for example, is now requiring every medical student to have an iPhone, and surgeons are finding the device (and its apps) very useful in improving their diagnostic skills and education .” Closer to home, I found some iPhone applications written specifically for the Cisco Unified Computing System (UCS). One iPhone application , SiMU, monitors the UCS. A second application allows users to find the technical specification of UCS components. Another UCS Systems Management ecosystem partner, Cloupia even has an iPad app to manage the FlexPod -- an integrated server and storage data center offering that includes Cisco UCS.

Flexpod Management

I also found some android apps like the one shown in this video below. Another application named UCSand monitors UCS blade systems.

Android application

Remote management is not new, but these mobile devices provide new ways to handle data center management. Clearly these apps are a starting point of changes yet to come in the way we monitor and manage data centers. I would expect the number and variety of applications to only grow, and at times radically change the way we work. Do you agree?

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