Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose. Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost. Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:
In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
Cisco IT has had a 52% increase in devices and 16% more users
We are proud to announce Cisco WebEx Meetings for Android version 3.0, available today in the Google Play store. Web conferencing is one of the leading applications being used on mobile devices. With over four million mobile downloads, WebEx is the leader in mobile conferencing. Supporting iPhones and iPads, Android smartphones and tablets and the new BlackBerry 10, WebEx has broad device support with the strongest feature set. Our WebEx app allows users to start, join and schedule, and host WebEx meetings. In the meeting, users can quickly connect audio, chat with participants and see shared content in both portrait and landscape orientation. We continue to invest in and introduce new functionality for WebEx Meetings on mobile platforms and our user base continues to grow. On Android alone we have seen a 248 percent year-over-year growth.
Trends like pervasive video and cloud computing are inherently changing the way we collaborate. Increasingly, organizations are looking for ways to enable rich interactions amongst employees, partners and customers.
To address this need, Cisco recently announced the Cisco Desktop Collaborate Experience DX650, an Android based phone that delivers traditional voice functionality, high-definition 1080p video, and many features commonly associated with today’s smartphones straight to the desktop. This new next-generation Cisco IP phone extends the possibilities of desktop collaboration and delivers a reliable and high-quality audio and visual experience.
Snorre Kjesbu, vice president of Cisco Collaboration Endpoints Technology, recently took time out at Enterprise Connect to discuss the DX650. Read his post to hear more on Cisco’s newest endpoint, including what Snorre’s favorite feature is! A New Paradigm for Desktop Collaboration.
Today’s workplace is radically different from ten or even five years ago. Work has changed. The way people work has changed, and technology needs to be in synch with these changes. In the office, people still want access to traditional conveniences, including a desk phone. They also want access to high quality video from the desktop, and, some want to use many of the capabilities they use every day on their smart phones. It’s the whole “consumerization of IT” in action.
At Enterprise Connect 2013 this week, Cisco is debuting our latest addition to the enterprise desktop: the DX650. The DX650, orderable globally today, is an Android based phone that delivers traditional voice functionality, high-definition 1080p video, and many features commonly associated with today’s smartphones straight to the desktop.
And, on top of the Android operating system, we’ve added Cisco software, which provides better security, quality of service, manageability and higher fidelity audio and video. In short, this new disruptive technology is doing for the desk phone what smartphones did for mobile devices. Imagine – a smartphone experience for the desktop where users will never have to worry about battery life or dropped calls.
New capabilities include:
High quality video: In addition to extending the 1080p high quality video experience to the desktop, users can also dial directly into a TelePresence meeting or connect to any standards-based video endpoint from the device.
Smartphone capabilities at the desktop: The phone has many “smart” features or attributes, including a familiar Android user interface, instant access to critical applications and the ability to create multiple unique user profiles. Each profile can easily integrate with the user’s email and calendar as well as a full directory of contacts and speed dials. Applications such as Cisco Jabber, WebEx, and AnyConnect come preloaded on the phone.
Cloud-readiness: This new phone enables users to access on-premises or cloud-based applications. Given that this is a fully compatible Android device (Compatibility Test Suite certified), users can now access enterprise applications such as customer service portals or CRM solutions from the DX650’s built in browser. Or, they can view content and share video with colleagues through cloud collaboration applications such as Cisco WebEx, available natively on the phone or through the Google Play store.
Teleworking: We’ve also ensured that the DX650 supports multiple connectivity options. The DX650 can connect to the network wired or wirelessly. It also has a built in VPN client so remote users, working from home or in branch locations, can access their enterprise applications as needed.
If this is the post-PC era, I first encountered computers in the pre-PC era. I remember a field trip to a room of giant kitchen appliances that turned out to be full of information instead of groceries. Despite the lack of snacks, I was enamored with the punch cards they gave us as souvenirs. My dad was amused enough to bring home a whole stack of punch cards from his work — Hewlett-Packard’s Santa Clara manufacturing facility. (Another day he brought home a cat.)
Not long after, I met my first desktop computer when I started learning very basic BASIC programming on a Commodore PET with an external cassette tape drive. Ah, the nostalgia of summer school and CRT displays.
Apple managed to maintain a Macintosh beachhead, but it was definitely a sea of PC.
For the most part, it was much like Henry Ford’s infamous “Any customer can have a car painted any colour that he wants so long as it is black.” At most companies it was the same story, you can select any of 14 options, but they’re all PCs. Want a Macintosh? Provide business justification and get VP approval. Today at Cisco, the PC vs. Mac choice comes down to personal preference.
In 1998, Oracle introduced “the concept of hosted applications to the Oracle market, allowing customers to rent access to software hosted on Oracle computers and access those systems via a Web browser.” As eager as Larry Ellison might have been to displace the dreaded Microsoft and PCs with lightweight terminals, the rest of the planet wasn’t quite there yet. Hosted software? Internet storage? Thin clients? Web access? Huh, sounds a lot like cloud.
Fast forward and today we’re in the post-PC era.
Android and Apple iOS have made even quicker, more vigorous operating system inroads than DOS did, thanks in large part to devices and applications.
Smartphones and tablets have outplaced desktop and notebook PCs in global unit shipments since the fourth quarter of 2010, according to Morgan Stanley Research data.
PC manufacturers need to adjust more quickly than most seem to be doing to survive. Says ZDNet’s Jason Perlow, “To put it bluntly, the Post-PC world represents a displacement of computing from the traditional, 30 year-old Intel architecture used on desktop to the Datacenter and the Cloud.” We no longer need the same processing power and storage for the things we do on a daily basis. We have web applications, we have clouds, we have mobile devices.
Today is about mobility, smartphones, tablets, and clouds — ideas impossible to picture on my first field trip to HP. Operating systems, bits, bytes, and cumulus accumulations of data aside, the biggest difference is in how we use our devices of choice today. Emphasis on choice.
“Within ten years, the majority of business professionals will be using extremely inexpensive thin notebooks, tablets and thin clients (sub $500) which will utilize any number of software technologies that run within the browser or will use next-generation Web-based APIs and Web Services … to provide line-of-business application functionality.”--Jason Perlow