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Ready, set, go with Virtualization Experience Infrastructure – Hiren Desai


Over a year ago, I blogged about the evolution of Enterprise Desktop environment and what it takes for an IT organization to evaluate a VDI project. Much has changed in a year – there has been an explosion of devices such as smart phones and tablets and employees and C-level executives are increasingly demanding access to corporate networks and data through their personal mobile devices. While it’s proven to be a productivity boon for employees, this consumerization of personal devices in workplace – the phenomenon known as Bring Your Own Devices (BYOD) –  has forced IT and data center administrators to reconsider everything from network security to bandwidth capacity and is at the forefront of most IT administrators’ business plans.

After listening to a wide variety of customers from many different markets, there is one thing that has become very apparent – it is all about apps, data, and a rich user experience. When it comes to day-to-day collaborative applications such as voice, video, and WebEx, they have to run seamlessly from a variety of devices. In short, the perfect storm of BYOD clients, rich media applications, access methods, and compliance requirements are influencing IT decision makers to re-evaluate their approach to desktop virtualization implementation. Many of our customers are looking for a solution that supports voice/video/collaboration in a VDI environment and asking for help architecting their datacenter, network and end point strategy so that they can accommodate richness of devices and various collaboration applications. While it is important to have a well-designed datacenter, we need to stay focused on user experience in a virtual desktop environment while building architecture that addresses security, management and faster provisioning.


Cisco’s Virtualization Experience Infrastructure (VXI) incorporates technology innovation in datacenter, network, collaboration applications, and end-point devices – a new Unified Workspace.

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Meet Russell Byrne: Founder of an Internal Corporate Community

This is the story of Russ, a Networking Consulting Engineer on the Cisco Advanced Services (AS) team, who took time aside from his regular day job to lay the seeds of an exceptional resource on the IWE QUAD Community, an internal social platform. As a result of his efforts, the AS team’s work efficacy has increased and Cisco’s rapport with customers and partners has improved immensely.

Southern California Edison (SCE) is one of the Advanced Services (AS) team’s largest clients with over 10-15 service activities usually going on at one time. The advent of bringing people in and out of working with this client proved to be a recurring issue because these individuals had little to no knowledge about SCE, and there was no official training route they could go through in order to be brought up to speed about the client’s needs.  

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Cisco Assurance Services for IP NGN: Improve Network Performance and Agility

It’s clear that service providers today face unprecedented business challenges. The network must deliver more for less – support higher performance and enhanced services, reduce maintenance overhead and outages – while meeting ever-increasing customer demands. Cisco Assurance Services for IP NGN helps you face these challenges. View this demo to learn how to you can achieve operational excellence, improve network availability and performance, and reduce costs.

Click to View Cisco Assurance Services

Cisco Assurance Services for IP NGN delivers:

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Cisco CLUE Part 4: Global mobile moxie – no cord, no problem

Welcome back to our fourth and final installment of the updated Cisco Connected Life User Experience (CLUE) Index findings. We’ve previously covered residential and business services, and today, mobile services will be in the spotlight. The “On the Move” portion of the CLUE Index grew 19.45 points, from the baseline 100 index points value (based on 2008 global service adoption data) to 119.45 (based on 2009 global service adoption data). On the Move grew more than other segment in our study. Personal mobile devices (smartphones, PCs/laptops, tablets, E-readers, et al.) have become indispensable communications, information and entertainment gear for global wireless consumers. The combination of expanded 3G/4G networks, broader wi-fi access and greater device computing power for advanced mobile broadband applications and services has enabled this segment to flourish in spite of a challenging global economy. Here’s a graphic summary of business services global growth:

graphic summary of business services global growth

We tracked global penetration of the following mobile services as part of our CLUE research:

  • Mobile text messaging: mobile text-based services, including Short Message Service (SMS) and instant messaging
  • Mobile Multimedia Service (MMS): mobile services that include multimedia objects such as images, videos, audio, and rich text in addition to text
  • Mobile email: email on mobile phones
  • Mobile gaming: downloads of full games as well as online gaming on mobile phones, including single-player and multiplayer online games
  • Mobile music: full track downloads and music streaming services on mobile phones
  • Mobile television: scheduled TV content delivered over cellular and broadcast infrastructures
  • Mobile video: on-demand video content downloaded or streamed to the mobile handset
  • Mobile social networking: mobile services ranging from simple chat rooms with only texting tools, to multimedia-rich environments and user-generated content (UGC) sharing communities
  • Mobile LBS: services that include personal navigation, point of interest (POI), friend-finder, and family-tracker services
  • Mobile commerce: services such as mobile banking, local and remote mobile payments, and domestic and international funds transfer

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Cisco CLUE Part 3: No such thing as “business as usual” for today’s global workers

Yesterday, we discussed the “At Home” or residential services category of our Cisco Connected Life User Experience (CLUE) Index findings. Today, we’ll focus on the “At Work” or business services category of our CLUE research. The At Work portion of the CLUE Index grew 14.17 points, from the baseline 100 index points value (based on 2008 global service adoption data) to 114.17 (based on 2009 global service adoption data). Globally, businesses are supporting telecommuting employees, remote workforces, and improved communication with partners and customers through network systems and resources. As businesses have had to re-evaluate their travel policies and budgets, video conferencing and other web-based collaboration services have been adopted as cost-effective alternatives. Here’s a graphic summary of business services global growth:

graphic summary of business services global growth

We tracked global penetration of the following business services as part of our CLUE research:

  • Business instant messaging: fixed-line business instant messaging, including all business users of on-premises and hosted email
  • Business IP telephony: IP telephony lines or end points that are attached to a dedicated IP-enabled or a dedicated IP phone system, not including shared or multitenant solutions
  • Business audio conferencing: phone-based conferencing with no video
  • Business web conferencing without video: collaborative sessions that use a standard web browser or downloaded client to share an application or to make a remote presentation over the Internet
  • Business personal video conferencing: includes client-server PC-software-based desktop conferencing, video telephony, web conferencing with video, and executive video conferencing
  • Business room-based video conferencing: group video conferencing that includes Cisco TelePresence® systems and multicodec and single codec conferencing systems
  • Mobile business email: mobile business email for users on an enterprise mobile account; this is considered an extension of office email service
  • Mobile business messaging: messaging for users on an enterprise mobile account; this is considered an extension of the office messaging service
  • Mobile business location-based services (LBS): business LBS for mobile employees such as the salesforce, and other location-tracking services for industries such as transportation, health, and security

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