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Essential Skills for Today’s Unified Communications Operations Staff

Just a decade ago, supporting enterprise voice services was simpler, our voice operations support scope was smaller, and one person could be proficient in everything you needed to know for voice operations. But as IP telephony capabilities grew into Unified Communications, the skills our engineers had to be proficient in grew exponentially.

Today, we support UC systems and collaboration platforms, both on traditional hardware and now on virtualized server platforms (Cisco UCS). We still support phones and softphones, but now we also support mobility services, video phones and mobile devices like the Cisco Cius, voice and video conferencing, menus of phone-based services, and ever-more sophisticated customer support tools in our contact centers. There are now so many things within the scope of the UC systems that we manage that it would be extremely difficult in an enterprise the size of Cisco to be an expert in everything. So, individuals on our voice operations team need to specialize.

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Cisco Announces Research and Administrative Computing for Higher Education

October 19, 2010 at 12:00 pm PST
 

As we face the combined challenges and opportunities presented by globalization, technology acceleration, and demographic shifts, competition is increasing, and innovation is becoming more and more critical for companies and countries to succeed and stay ahead of the curve.

 

This past week at Educause, we announced the availability of our new Research and Administrative Computing solution based on Cisco’s world-class Data Center and Collaboration technologies. This solution can help administrative leaders and research center directors save time and money and improve performance by working better together.  By improving research collaboration within the university, and between universities, companies, and governments, we can improve the ability to innovate.

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