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Cisco Announces Intent to Acquire MaintenanceNet

As more of the business models in IT shift to a recurring revenue model for products, software, solutions and services, the ability to easily implement, track, manage and renew contracts is critical to maximizing revenue potential. These transitions create opportunities and change for our customers, our partners, and for Cisco.

That is why I am pleased to announce Cisco’s intent to acquire MaintenanceNet, a privately held company providing a cloud-based software platform that uses data analytics and automation to manage and scale attach and renewals of recurring customer contracts.

Since 2009, Cisco and MaintenanceNet have worked together to offer Cisco distribution and reseller partners a simple and automated way to improve service renewals and identify uncovered product opportunities. How does this work? MaintenanceNet’s software identifies customers with service contracts that are coming up for renewal, overdue, or with products that are not yet covered. Their low-touch solution enables automated quoting, notifications, and, in some cases, ordering online. This helps Cisco partners capture high-volume and low-dollar sales opportunities that may risk being overlooked. This streamlined process enables services contract opportunities to be pursued quickly and efficiently.

MaintenanceNet will be joining Cisco’s Global Customer Success (GCS) organization, a group dedicated to improving customer engagement and delivering a coordinated, end to end experience to our partners and customers. This acquisition is a critical component of our strategy for GCS to simplify and digitize our business processes.

Just as MaintenanceNet’s business was built with and through partners, this acquisition demonstrates Cisco’s focus on serving the partner go-to-market strategy and its significant role in our customers’ success. While we have worked together for some time, I look forward to welcoming the MaintenanceNet team into the Cisco family as we continue to innovate and grow our business.

Cisco will pay $139 million in cash and retention based incentives to acquire MaintenanceNet. The acquisition is expected to be complete in the first quarter of Cisco’s fiscal year 2016.

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Welcome Piston Cloud!


This week, Cisco completed the acquisition of, Piston Cloud. Piston Cloud has been a long time member and contributor to OpenStack. I’ve always admired their engineering-savvy approach to OpenStack, the unique and memorable way in which they’ve marketed themselves from a product and culture/brand perspective, and their engineering accomplishments that make it easier to deploy, consume, and scale OpenStack-powered private clouds.

Over the years, my professional relationships with some of the folks there have blossomed into personal relationships, and I’m happy to call many of these folks my friends. For that reason, I’m thrilled that they’ll be joining those of us who came to Cisco via the Metacloud acquisition last year. (Metacloud is now called Cisco OpenStack® Private Cloud.)

I’ve already received a ton of questions about the specifics of the intended acquisition. In short, I’ll quote Cisco Head of Business Development Hilton Romanski to address the most common question, “Is this a talent acquisition or is CloudOS part of the deal?”

Per Hilton, “CloudOS is part of the transaction, but it’s too early to discuss specific plans for how we will utilize the technology in the future.”

A of week from today, we’ll welcome former Piston CEO co-founder Joshua McKenty to the podcast. (Joshua is now the field CTO for Cloud Foundry at Pivotal.) If you have any burning questions, tweet them to our show Twitter account at @openstackpod.

To my friends at Piston, and to those I have not yet met…. Welcome to the team! I can’t wait to see what we’ll accomplish!

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Cisco Announces Intent to Acquire Tropo

Cisco has been on a mission to make collaboration super-simple. From our video devices that require no user’s manual, to our cameras that sense and automatically adjust when the speaker suddenly stands and walks to the white board, we’re paying attention to the details; we’re making collaborating less frustrating and providing a better user experience—so we can all get great work done.

With our laser focus on simplicity, it should come as no surprise that we’ve given lots of thought to real-time embedded communications. Given the market transitions of mobility, cloud, and the Internet of Everything, companies are seeking simpler and faster ways to communicate—both internally and externally—from any device in real-time through the cloud. The need for next-generation communications and collaboration platforms with modern, easy-to-use APIs is more important than ever. To address this growing need, Cisco is pleased to announce its intent to acquire Tropo, a privately held company providing a cloud API platform that makes it simple for customers and developers to embed real-time communications within their applications.

Helping people connect, engage and innovate on any device, Cisco and Tropo will provide a collaboration platform-as-a-service, which allows our customers and developers to create and sell new communications services with minimal development effort.

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Cisco Announces Intent to Acquire Neohapsis

Today, businesses are looking at security in a strategic, comprehensive way to protect mission critical processes and assets. There has never been a greater need to understand the impact that security threats can have on a company’s bottom line. For these reasons, experienced security advice is now among the table stakes required to assess and address the threat landscape that faces enterprises today. The skills and capabilities companies need to maintain a strong security posture, keep pace with rapidly evolving threats and take full advantage of new technologies that can protect their businesses are rare and difficult to retain.

The right advisory service can change all of that.

I am pleased to announce Cisco’s intent to acquire privately held Neohapsis, a Chicago-based security advisory company providing services to address customers’ evolving information security, risk management, and compliance challenges. Neohapsis provides risk management, compliance, cloud, application, mobile, and infrastructure security solutions to Fortune 500 customers.

Together, Cisco, Neohapsis and our partner ecosystem will deliver comprehensive services to help our customers build the security capabilities required to remain secure and competitive in today’s markets. This will help our customers overcome operational and technical security vulnerabilities, achieve a comprehensive view of their risks, take advantage of new business models, and define structured approaches for better protection.

The Neohapsis team will join the Cisco Security Services organization under the leadership of Senior Vice President and General Manager Bryan Palma. The acquisition is expected to close in the second quarter of fiscal year 2015. We look forward to Neohapsis’ outstanding team and technology joining Cisco!

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Cisco Announces Acquisition of Assemblage

Collaboration technology gives us the ability to work together anywhere, on any device, at any time. With more and more people using smartphones and tablets to do their work, it is more important than ever that enterprise collaboration delivers high quality voice, video, chat and online sharing instantly, to any device on any platform.

Today, I am pleased to announce Cisco’s acquisition of Assemblage to help us capture the ongoing market transitions of mobility, cloud and the Internet of Everything (IoE). Assemblage has built a talented team of web developers to deliver the tools and the infrastructure to enable simple, real-time collaboration through the browser to any device, without the need for downloads, plugins, or installations.

Assemblage offers real-time collaboration apps for shared whiteboarding, presentation broadcasting and screensharing. Users are able to collaborate simply via their browser with one-click, instantly accessing collaboration apps delivered via the cloud. Assemblage’s technology also integrates with popular third party cloud services and supports 40 different file types to enable quick and efficient collaboration.

With this acquisition, Assemblage brings a strong team of engineers with deep web development expertise to Cisco’s Collaboration Technology Group (CTG), enabling Cisco to accelerate innovation and develop simple, easy to use, next generation collaboration solutions. In addition, Assemblage’s experience integrating with third party cloud ecosystem applications like Box and Google shows a close alignment to Cisco’s collaboration strategy and our commitment to simplicity and interoperability.

We are excited to welcome Assemblage to our collaboration team. Together, Cisco and Assemblage will provide simple, easy-to-use solutions that help employees work smarter together from virtually anywhere.

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