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ACE Network: My Calls are now HD Video with the Cisco Jabber Client

It used to be that a video call meant going to a special room for a high-end video conference or putting up with the small webcam image on a laptop. Today, nearly all of the calls I handle at my desk are video calls because of the mid-range but very portable video meeting experience in the Cisco Jabber client.

ACE 5 - Pradeep_Jabber Video blog jpeg

Cisco Jabber Clients use the same video engine from Cisco Jabber Video for TelePresence (Movi). I use Cisco Jabber on our internal ACE network, where Cisco IT has been testing it as a new product before supporting it in production.

Being able to join a high-definition video call instantly, without having to schedule and wait, is more than just a convenience. It is becoming a necessity to conduct business these days and sometimes it’s the only way you can reach some people.

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ACE Network: Testing Desktop Virtualization for Mobile Employees

Virtual Desktop Infrastructure or VDI is getting a lot of attention these days. It allows companies to replace high-cost laptops with a lower-cost, secure device. It also allows employees to access a secure, cloud-based desktop from any device across the Internet.

Desktop virtualization has been popular among the Cisco salespeople who are ACE users because they can access the same centrally stored applications and content wherever they have an Internet connection and whether they are using a laptop or tablet. The faster startup time for the tablet client compared to booting-up a laptop may be one reason for this popularity, because it helps salespeople get information quickly, especially when they are talking with a customer.

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ACE Network: Making Voice Calls Easier with Cisco Unified Mobility Single Number Reach

I use my desk phone only about once a day, but most callers still reach me on their first try. How is this possible? With Cisco Unified Mobility: Single Number Reach (SNR), a feature that allows me to control how incoming calls are sent to my desk, mobile, or soft phones.

Although this SNR feature has been supported on Cisco Unified Communications Manager for many years, recent versions that we’ve been testing on the Cisco ACE network extend it to all of the phones and video endpoints I use in my work.

Most ACE network users are salespeople, so SNR is a great tool for helping them stay in touch, especially when traveling, working away from the office or during the holidays. With this in mind, we conducted a study that showed that Cisco could potentially gain the value of more than US $130 million per year from improved productivity by adopting SNR — and that is only taking salespeople into account!

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ACE Network: Experience the Newly Improved Cisco Jabber Universal Client

One client for all communications: That’s the idea behind the new Cisco Jabber and I’m seeing that benefit in my use of this universal communication client. I start the client when I begin my work and use it throughout the day for voice and video calls, to send instant messages to others on my team, and to join WebEx sessions or Cisco TelePresence meetings. In addition to these features, the client also supports Desktop Sharing and Presence, which lets me know the availability status of my teammates at all times.

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ACE Network: Cisco IT Supports a Network for Introducing New Services

IT departments are often caught between the requests of users who want the latest and greatest technology right now­—even if it’s not perfect—and users who value reliable and consistent IT services above all else.

How can you serve both types of users without wasting time, energy, budget, and everyone’s patience? In Cisco IT, we’ve done it by creating the Advanced Cisco Experience (ACE) network. Operating ACE separately from our production network, we use it to introduce new IT services and products to a group of technology specialists before we deploy those services company-wide. These services include new releases of Cisco unified communications, collaboration, video, and mobility technology products that our employees use to work the way they want, across different devices and locations, which drives gains in user productivity. Read More »

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