I use my desk phone only about once a day, but most callers still reach me on their first try. How is this possible? With Cisco Unified Mobility: Single Number Reach (SNR), a feature that allows me to control how incoming calls are sent to my desk, mobile, or soft phones.
Although this SNR feature has been supported on Cisco Unified Communications Manager for many years, recent versions that we’ve been testing on the Cisco ACE network extend it to all of the phones and video endpoints I use in my work.
Most ACE network users are salespeople, so SNR is a great tool for helping them stay in touch, especially when traveling, working away from the office or during the holidays. With this in mind, we conducted a study that showed that Cisco could potentially gain the value of more than US $130 million per year from improved productivity by adopting SNR — and that is only taking salespeople into account!
One client for all communications: That’s the idea behind the new Cisco Jabber and I’m seeing that benefit in my use of this universal communication client. I start the client when I begin my work and use it throughout the day for voice and video calls, to send instant messages to others on my team, and to join WebEx sessions or Cisco TelePresence meetings. In addition to these features, the client also supports Desktop Sharing and Presence, which lets me know the availability status of my teammates at all times.
IT departments are often caught between the requests of users who want the latest and greatest technology right now—even if it’s not perfect—and users who value reliable and consistent IT services above all else.
How can you serve both types of users without wasting time, energy, budget, and everyone’s patience? In Cisco IT, we’ve done it by creating the Advanced Cisco Experience (ACE) network. Operating ACE separately from our production network, we use it to introduce new IT services and products to a group of technology specialists before we deploy those services company-wide. These services include new releases of Cisco unified communications, collaboration, video, and mobility technology products that our employees use to work the way they want, across different devices and locations, which drives gains in user productivity. Read More »
What is vPath? Well, if VXLANs can set up secure tunnels over a shared, multi-tenant virtual network, vPath is a feature of the Nexus 1000V virtual switch that can redirect traffic to virtual application services before the switch sends the packets down into the virtual machine. Very important stuff, but how does it do that? I find that my blog posts are more popular the less I type, and the more I embed cool TechWiseTV videos that illustrate the concept, so I’m dusting off this classic from the TWTV team on just how vPath does that with our Virtual Security Gateway (VSG). Take it away Robb…
An interesting new report has been issued by Forrester Research that provides a great deal of market research and insight into the challenges of the data center network supporting large-scale virtualization. The report provides a representative view about the types of obstacles organizations are facing and where they are making new investments, along with some recommended best practices. As usual, the application services infrastructure is one of the biggest challenges, i.e., how to replicate the layer 4-7 and security services that mission-critical applications require in a highly virtualized or hybrid cloud environment. While servers and networks have largely been virtualized, relying on physical firewalls or application controllers can undermine or limit the beneficial effects of virtualization.
Forrester starts by pointing out what benefits customers are looking for and where they see the greatest growth in virtualization going forward. Over the next four years, Forrester sees 500% growth in total virtual x86 workloads that will be hosted in private cloud IaaS (Infrastructure as a Service), where virtual servers are isolated between tenants, compared to 170% growth in private cloud pools in organizations’ own data centers. Forrester points out that overlooking virtual services can “negate private and public cloud investments”, however. 33% of their respondents indicated that they have difficulty integrating public services with internal virtual infrastructures, with 24% specifically citing “frustration with capability, agility and flexibility of traditional application delivery controllers (ADC)”. (see next table).