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ACE Network: Building Stronger Team Relationships with Video Calls

In my job as Program Manager for the Cisco IT Advanced Cisco Experience (ACE) Program, I need to meet regularly with my team members, leaders of the user communities we serve, and other colleagues who are all over the world.

Sure, I could handle some of these interactions with an audio-only phone call, but I’d miss the face-to-face interaction and I don’t have time to travel to meet each team in person. But today I conduct many of these small group meetings and individual conversations as HD-quality video calls over the personal Cisco TelePresence EX90 endpoint that’s on my desk, using the ACE network video services. Read More »

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ACE Network: Empowering Users with Self-Service Provisioning and Support Tools

When the ACE pilot network began inside Cisco, it supported a much smaller audience.  In those days we only had around 1000 users, and for the most part these were very technically savvy people.  Mostly they were power users, who could use tools normally provided to our engineering group with ease.  As our ACE “service introduction” network has grown to support over 13,000 users, we are now reaching a much wider audience that still wants to use leading-edge, first-deployment services; yet, with production-level support and ease of use.  To keep up with the needs of our evolving user base, we needed to reduce the amount of time our team was spending on routine provisioning and support tasks – which can take up a lot of time.

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ACE Network: Seamless Collaboration between TelePresence and WebEx Conferencing

For the 10,000 users on our ACE service introduction network, the new WebEx-enabled TelePresence Meeting capabilities mean everyone gets to enjoy seamless two-way video, audio, and data sharing between Cisco TelePresence and Cisco WebEx Conferencing. Users no longer have to ask, “Do I have my meetings via TelePresence or WebEx?”

The host easily schedules the WebEx-enabled TelePresence meeting using the WebEx Productivity Tool in Outlook or the Smart Scheduler Web Portal. The TelePresence video bridge information will be populated automatically, eliminating the need to manage separate invitations for WebEx and TelePresence users – it is all one click away.

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ACE Network: Seeing Important Calls Faster with Visual Voicemail

February 6, 2013 at 10:18 am PST

Whether I’m at my desk, working from home with my laptop, or walking out of a meeting, I don’t worry about missing an important message thanks to our Cisco Unity Visual Voicemail service.

Visual Voicemail provides me a list of all waiting messages and it is one of the first things I check at work every day: in the display on my Cisco Unified IP desk phone, on the Cisco Unity Web portal, or in the Cisco Jabber client on my laptop or smartphone. Scrolling through the message list, it’s easy to prioritize which calls I need to return right away, which messages I can delete or forward, and which ones I can deal with later.

Visual Voicemail helps me be more responsive to my colleagues, partners or stakeholders and it’s a big timesaver. To illustrate my point, a study we conducted showed that 62 percent of our ACE Network users save at least five minutes each day. They tell me that it keeps them from having to check multiple voice mailboxes and playing phone tag. If the entire Cisco sales force adopted Visual Voicemail capabilities, the potential productivity benefits to Cisco could be worth US $44 million per year -- and that’s for Visual Voicemail alone!

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ACE Network: My Calls are now HD Video with the Cisco Jabber Client

It used to be that a video call meant going to a special room for a high-end video conference or putting up with the small webcam image on a laptop. Today, nearly all of the calls I handle at my desk are video calls because of the mid-range but very portable video meeting experience in the Cisco Jabber client.

ACE 5 - Pradeep_Jabber Video blog jpeg

Cisco Jabber Clients use the same video engine from Cisco Jabber Video for TelePresence (Movi). I use Cisco Jabber on our internal ACE network, where Cisco IT has been testing it as a new product before supporting it in production.

Being able to join a high-definition video call instantly, without having to schedule and wait, is more than just a convenience. It is becoming a necessity to conduct business these days and sometimes it’s the only way you can reach some people.

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