It’s likely that your users are already stating a clear preference for video calls, but you may not know it. Why? Because with video calling apps like Skype and Facetime, employees may be using their smartphones to place video calls over the cellular network, even when they’re in the office.
For Gen Y employees in particular, video calls are a normal and expected way to communicate. But now, employees of all ages are asking why their workplace doesn’t offer the tools and support for video calling. Read More »
Tags: ACE, coc-collaboration, coc-unified-communications, video
I spend a big part of my workday in virtual meetings, as an organizer, participant, or both. When I’m in my office, I can join those meetings from my desktop video endpoint, a Cisco TelePresence EX90, and enjoy the benefits of video communications.
But work isn’t necessarily a place that you go to anymore. I often work outside of my office, so the ability to easily join a video meeting from one of my mobile devices is critical for productive collaboration with colleagues. Read More »
Tags: ACE, advanced cisco experience, byod, cod-collaboration, mobile, TelePresence, video, WebEX
In my job as Program Manager for the Cisco IT Advanced Cisco Experience (ACE) Program, I need to meet regularly with my team members, leaders of the user communities we serve, and other colleagues who are all over the world.
Sure, I could handle some of these interactions with an audio-only phone call, but I’d miss the face-to-face interaction and I don’t have time to travel to meet each team in person. But today I conduct many of these small group meetings and individual conversations as HD-quality video calls over the personal Cisco TelePresence EX90 endpoint that’s on my desk, using the ACE network video services. Read More »
Tags: ACE, coc-collaboration, team, TelePresence, video
When the ACE pilot network began inside Cisco, it supported a much smaller audience. In those days we only had around 1000 users, and for the most part these were very technically savvy people. Mostly they were power users, who could use tools normally provided to our engineering group with ease. As our ACE “service introduction” network has grown to support over 13,000 users, we are now reaching a much wider audience that still wants to use leading-edge, first-deployment services; yet, with production-level support and ease of use. To keep up with the needs of our evolving user base, we needed to reduce the amount of time our team was spending on routine provisioning and support tasks – which can take up a lot of time.
Read More »
Tags: ACE, automation, deployment, Provisioning, support
For the 10,000 users on our ACE service introduction network, the new WebEx-enabled TelePresence Meeting capabilities mean everyone gets to enjoy seamless two-way video, audio, and data sharing between Cisco TelePresence and Cisco WebEx Conferencing. Users no longer have to ask, “Do I have my meetings via TelePresence or WebEx?”
The host easily schedules the WebEx-enabled TelePresence meeting using the WebEx Productivity Tool in Outlook or the Smart Scheduler Web Portal. The TelePresence video bridge information will be populated automatically, eliminating the need to manage separate invitations for WebEx and TelePresence users – it is all one click away.
Read More »
Tags: ACE, coc-collaboration, strategic innovations, TelePresence, video collaboration, Webex conferencing