Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose. Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost. Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:
In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
Cisco IT has had a 52% increase in devices and 16% more users
Through a new series of “Cisco IT Technology Webinars” find out how Cisco addresses many of the same IT challenges you face every day. Hear our top Cisco IT Subject Matter Experts share practical experience, strategies, lessons learned, and business results from our IT transformations. Understand how Cisco IT deploys products and technologies in a global enterprise architecture and see how these solutions help to implement strategies that get results.
Webinars are available divided into three technology tracks: Data Center, Borderless Networks and Collaboration. Exciting topics include: Data Center Strategy and Disaster Recovery, Bring Your Own Device (BYOD) Strategy, Security Overview and Business Value of Collaboration.
Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, explains how Cisco IT is transforming the way it manages and operates to increase the ability for Cisco technology to bring maximum value to the business. This transformation involved creating an architecture that is “context aware” and allows IT to deliver different levels of services securely.
Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, discusses Cisco’s journey to the cloud. Cisco is running a private cloud as a utility and is moving toward an inter-cloud approach. This capability will give Cisco the business process opportunity to source services from multiple places and deliver them seamlessly to employees in a flexible, cost-effective manner.
Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, highlights Cisco’s transformation in the areas of communication and collaboration. Pervasive video has made communication and knowledge sharing extremely efficient and effective at Cisco. Both virtual events and the Integrated Workforce Experience (IWE) internal collaboration platform have been especially influential in enabling greater, more effective communication. Read More »